Clayton Automotive Group, Inc

Category:	Used Car Dealer
Address:	1506 W Main St, Lebanon, TN 37087, USA
Phone:	+1 615-784-4599
Site:	claytonautogroup.com
Rating:	3.2
Working:	8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 9AM–5PM Closed

Location

Photos 4

Reviews 6

Caleb Lindsey

We bought a 2007 toyota sequoia. Well before we went to look at it we specifically asked if check engine light was on and they said no. We drove 3 hours to see it. The check engine light was on the DVD player didnt work also like they said. The REPAIR MA SAID that it was only a emission thing causing check engine light on no problem also the DVD player just needs cleaning. Ok. So we bought it. On way home it lost power. Called and let them know but in a nice way was told sorry. They was willing to let me purchase the parts through their distribution place. Well to make a long story short the emission problem caused the vehicle to go into limp mode that cuts all under necessary power and usable options. 3700.00 later it was fixed but was informed the the catletic converters had to be replaced because of the secondary air pump. Another 900.00. Also both oxygen sensor another 230.00. Now the rack and pinion is out 2300.00. Needless to say a lemon. Talked to toyota and found out that all you have to do is undo the battery and it will reset the computer and will run like a new one UNTIL you drive it over 30 miles and the computer evaluates everything. Toyota dealer said that most dealers know this and uses this to sell a vehicle on the lot. I would never recommend this place to anyone nor would I even buy a go cart with no motor from this place. BE AWARE.

Me Adams

We purchased a 2006 149k White Honda ridgeline because it was my husbands dream vehicle. My husband noticed a smell that he thought was antifreeze while we were driving but he wasnt sure, and he noticed that the brakes were a bit squishy. Clay look thats right in the eye and told us that he just flush out the radiator and have the car inspected and everything was great. Even told us that Hondas had a tendency to have squishy breaks... I was ready to go at that point but my husband kind of had blinders on because he really like this car. Come to find out, not only is our new, great condition car rusted on the bottom, but we have to get a whole new brake job because, surprise, the squishy brakes are not a Honda trademark...which meant a new break job. We also found out from the Honda dealer that not only did clay put the wrong fluid in the radiator, but he lied and said the Honda dealership did it. Also, the next day after we purchase the vehicle, guess what? The heat stopped working. Come to find out, the heater core is busted. We purchased a 12 month warranty which, of course, covers none of that. So, weve already spent about $2,000 on a $10,500 vehicle; should have known it was too good to be true. If you want a quality vehicle with an honest sales team, I would highly suggest you go elsewhere. Im so mad and hurt by that group I could scream.

Jake Pursell

I purchased a 2000 camry with 28,000 miles. car is perfect and was what it was said to be. the issue I have had for the past 5 weeks is I do not have a title. I took a personal loan out for the car and there was a notice to encumber the title to the bank. I paid the car off in a few months and went to get the title from the bank and they didnt have!!!!! I contacted lannie the manager about this and she said it was sent to my house. it never showed up at my house and the tracking proved that. I now have a car I can do nothing with sitting in my driveway. on 1-7-16 she knew I would need a duplicate title. she also knows I can do nothing with the car as I dont have a title. on 1-26-16 she says I need to pay 100$ for replacement I said absoutley not it was there mistake. on 2-2-16 she said money is in and they are waiting for replacement from ma. I ask 2-3 times a week for update on this. on 2-17-16 I asked for another update on this as its been almost 6 weeks with a car in my driveway I can not drive. she responded that when it comes she will get in the mail and I need to stop harassing her with emails. I was very nice up to this point. I highly recommend doing business anywhere else then here. her customer service is by far the worst I have ever seen.

Raven Allen

I had an amazing experience with all the people I spoke with and delt with! Clay gave me the best deal for my car that I could get. They had patience with me on everything from talking to driving to loan to buying and ect. Noone was at all pushy and they where very interested in getting to know me and help me with getting through all my processes and getting me into the car I wanted and my loan process. I dont have great credit, but Im trying to build my credit the people they go thru for bad credit or no credit Citizens Bank approved me and got me the loan I needed and where extremely nice and patient as well with all my processes. Thank you Clayton and Citizens for everything youve done to get me and my family on the road with a great car thats dependable for my whole family and the great deal thats all a blessing! I havent ever been to buy a car with such great service and no pressure to buy and a great loan company. Thank you!

Haydon Fikle

One word can sum this dealership up: Shady. We went to test drive the nice 2003 Lexus GS470 that seemed to be a very good deal. We were told "it had been under a thorough inspection" and that they put $2500 into getting the car perfect. The car looked very sharp on the outside and interior. When we took it to the mechanic though that is a totally different story. They lifted the car up to find out that basically the whole suv was completely rusted out underneith and they spray painted the rust black to make it look normal. WHATEVER YOU DO DO NOT WASTE YOUR TIME AT THIS DEALERSHIP!! Im very disappointed in the quality. Even the mechanic said "stay away from Clayton no matter what" And even the salesman himself said "Clayton buys the cars that no one else wants" Moral of the story is even though there is a smiling happy face and everything seems right dig a little deeper. Be careful with this sketchy place. You have been warned.

Jeff Palk

I called about a 2007 4Runner to see if they still had it. When I got there, someone else was wanting to see it, but they let me see it first because I called about it. I was really grateful for that. It looked good for a 2007. Quick test drive was good. They came off the price a little, which I know they could have waited and someone would have paid full price for it. I was in and out in under an hour(but Im not super picky and I knew what I wanted). While they were getting the paperwork together, Clay overheard me say that I wished it had the keyless entry fobs(previous owner only left one key). So he jumped online and ordered me two fobs and had them sent to my house. I realize that didnt cost him that much in the grand scheme, but it was excellent customer service. I had a good experience at Clayton. No problems from my vehicle. And I got the key fobs in the mail and they work like a charm. Im happy.