Crouch Florist & Gift

Category:	Florist
Address:	7200 Kingston Pike, Knoxville, TN 37919, USA
Phone:	+1 865-558-0011
Site:	crouchflorist.com
Rating:	4.2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–1PM Closed

Location

Photos 100

Reviews 17

Lisa Gnoza

My husband had purchased a floral arrangement on Friday 6/2 for our wedding anniversary from Crouch Florist. We have used this florist several times in the past. The quality of flowers and attention to detail is usually excellent. This time, however, most of the floral arrangement was already dead by Monday 6/5. I emailed the florist last night to see if it was "normal" for the flowers to start to brown out within 3 days. (the arrangement had 6 large yellow roses, none of them opened up and all turned brown) I was not looking for anything other than information as to WHY the flowers may have died so quickly. I had an email response from the florist waiting for me first thing this morning stating that an arrangement should last 5 days on average and at times the flowers they receive LOOK healthy but actually arent, and it would be almost impossible to tell, which I completely understand. The email communication was very kind and they offered to deliver a replacement arrangement to me this afternoon. I just received the flowers about 30 minutes ago and was at a loss for words when the gentleman walked up to my front door with an arrangement about three times bigger then what my husband originally purchased. All I can say is WOW! and thank you Crouch Florist! You definitely put a smile on my face and made my day. :-)

Tessa Smallwood

Do not give these people the opportunity to ruin a birthday, anniversary, funeral, holiday, etc. Tried to send flowers to mother in texas- paid approximately $30 to make sure it arrived in time for her birthday. That was THREE WEEKS AGO. When I checked on the order, a week ago, they made an excuse that the florist in Texas couldnt be reached (why is it in your database, then?), and actually gave me attitude and the texas phone number and told me to call it myself. A week later, still no word, update, or flowers. I call them and they blatantly lie to my face and say I cancelled the order. I am not a difficult customer, never have been. I sympathize with people in customer service, because Im in the field myself. THIS WAS JUST HORRIBLE. At least they are going to give me my money back. THANKS FOR NOTHING.

Matt Wheeler

I called at 11:30 to have Roses delivered to my Girlfriend at work. they said theyd be there before 5. Of course she texts me and says she may have to go home early. I called them and asked them if they could get them there within an hour, they put me on hold then I had to hang up on them because I was at work. They called me back but I couldnt answer. I tried calling them back but kept getting answering machine but within 30 minutes my girlfriend was texting me OMG theyre beautiful. I think they really may have left the store unattended to get the roses there in a rush. Thanks so much!

Benjamin Miller

We chose Crouch Florist for our wedding. They were extremely helpful and flexible and managed to perfectly balance giving us floral advice (we didnt know much about flowers) with not being pushy or trying to upsell us. They kindly explained every step of the way to us (from the seasonality of some flowers to the billing process). The employees we talked with were all excited for us (I believe it was the manager/owner who gave us her personal phone number). We couldnt be happier with the flower arrangements and professional service from Crouch.

Bobby Fricks

Failed delivery. This morning I placed an order for roses to show up at my fiancés work. Not only did she not receive her flowers, but it was $80 after delivery fees. I called to get a refund and they put me on hold. After waiting on hold for 10 minutes I got online to check their hours only to see that they were closed. Could not have been a more disappointing experience. I am highly disappointed and will never give them my business again.

A Private User

I have used Crouch for a few years now, ordering flowers for my girl in Knoxville. I live nine hours away, but still love supporting the local shops and enjoy the great personal touch I receive from Crouch. My lady has always been extremely pleased with the deliveries. They have great customer service and are prompt with your orders. Email delivery confirmations are given along with billing information. These people are doing it right!

NikKi Lashes

I have used Crouch multiple times and they always do a great job. Its a nice shop and the staff is helpful. They are great are incorporating in sentimental pieces into your arrangement in a unique way if you request it. A teammate of my son passed away and they made an amazing arrangement in team colors and built it around their championship rugby ball. I highly recommend Crouch for something more than just your average bouquet!

A Private User

I had a great experience! I live in Florida, but I wanted to send my mother flowers for Valentines Day in Knoxville. After research some local shops online, I decided on Crouch Florist based on others review. I was so happy went my mom called me on Valentines Day to thank me for such a beautiful bouquet of flowers. I will definitely use them again. Thank you so much for make my moms Valentines Day special.

Ben Holtsclaw

Being in the customer service industry for most of my life, I am very critical when I deal with any company. That being said, I will always use Crouch Florist. Their professionalism from the employees, and especially management, is always on point for me. Thank you for giving me hope that there is still good customer service in America.

A Private User

I want to thank the folks at Crouch Florist for their exceptional service and perfect flowers. I have ordered flowers for delivery on several occasions this past year and each time the flowers were delivered exactly as ordered and on time. Their customer service is awesome. I will use them for all my florist needs. Thank you again.

trooperchick3

I stopped in literally at closing time to pick up a stem or two to cheer up a friend. The lady, I wish I had gotten her name, asked me what I liked, threw together a beautiful little arrangement and shooed me out the door with way more money in my pocket than I should have had left. I will het all my flowers here in the future!

Gregg Rothberg

They got 50 red roses delivered to my wife in a specific time frame that she would be there and the window was only 3 hours. I did order 2 days earlier, however I called another florist and they said they could not promise a time. They were amazing on the phone. Excellent customer service!!

Gary Weaver

I have lived in Knoxville my entire life. I have always been more than satisfied with the service provided by Crouch. I tried the internet providers once and was horribly disappointed. Crouch has taken care of everything, every-time, no problems!

Jimmy Tarbox

Have ordered 3 times from the UK. The recipient has told me that the flowers where beautiful and lasted about 3 weeks. They certainly achieved the objective. Thank you.

Lindsay Wolburg

It had great cards and a prearranged bouquets, which are all beautiful. However, I wasnt as impressed as I thought i would be. The workers were very kind though.

Troy Donovan

I have used Crouch about four times now and they never disappoint. Their flowers and arrangements are always pristine and fresh.

Tony Ferrari

The only company i found in Knoxville who was willing to deliver same day on Valentines Day. Thanks for helping a guy out!