Best Buy

Reviews 4

RE

Reen Cat

If I could give 0 stars I would. I bought an open box washer here in December. I was told the Town and Country store had to deliver it to the Turkey Creek store as they only do deliveries from the Turkey Creek store. They scheduled the delivery for a Monday one week after I bought it. They were supposed to deliver between noon and four. I had my mother waiting at my condo for the delivery as I had to work. At 2:30 I called the store to confirm we were still on track for delivery by 4 as I hadnt heard from anyone yet. The man I spoke to confirmed the washer was out for delivery. When 4 rolled around and I still hadnt heard from anyone I called again and spoke to the same man. He then told me that the system was now showing that they needed to reschedule delivery. When I asked why he told me I needed to talk to someone in the appliances department. Someone finally picked up after several minutes of the phone ringing. I gave them the same story and they put me on hold so they could research where the washer went. When they got back on the phone they asked me if I bought an open box washer. When I said yes, they told me that they didnt know where the washer was and that several other people that had purchased open box appliances were also calling wondering where their deliveries were. They then transferred me to the Turkey Creek store so that the Turkey Creek store could try and figure out where my washer went. I spent 45 minutes on the phone with the Turkey Creek store only for them to tell me that they did not know where the washer was and to transfer me back to the Town and Country store. The Town and Country store then proceeded to tell me that they would call me back by the end of the night to tell me what they had been able to figure out. When they called me back they told me that they did not know where my washer went but that they thought it had gotten put on a truck to Atlanta. They then told me to call back two days later to see if the washer turned up. I called two days later and went through the same process. 30 minutes on the phone at the Town and Country store only to be transferred to the Turkey Creek store to go through the same rigmarole. All of this just to determine that they had lost a washer and had no idea where it went. It probably got sold again at the store in Atlanta and was delivered promptly with no issues. Even through all this, not a single Best Buy employee or store manager apologized for this ridiculous nonsense. Nothing was offered for my inconvenience, nobody offered to try and find something similar to have delivered. When I finally told them to cancel the entire order it took 30 minutes for them to find somebody in the store who was willing to go through the process of refunding my money and canceling the order. I will never spend another dime at any Best Buy store. It was absolutely unacceptable that nobody in either store wanted to take the time to right the situation in any way. If youre looking for customer service and someplace you can trust, I strongly lsuggest you go elsewhere.

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JO

Jonathan Willocks

I have learned to hate coming to Best Buy. Today I went in to look for a wireless charger for my smartphone. The guys behind the cell phone table were talking among themselves the whole time I was there. I wandered around the mobile phone section for a while looking for myself for the wireless charger and never once did someone come up and ask if I needed help looking for something. I then looked in neighboring areas with tablets and other similar things and saw a Best Buy guy walking around and started to ask him for help which he but me off mid-sentence saying he would get someone right over to help me. No one ever came. I then saw another employee and asked if he knew if they carried wireless chargers which he didnt really have any idea what I was talking about (do they go through no training what so ever on current technologies...which is their field?). He then asked on his headset to the guys behind the phone table if they knew if they sold them. They got that why are you bothering us look when he asked them and said no. After finally getting my answer I walked around to the Samsung area to look at actual "working" phones and tablets (since all theirs on the floor in the mobile area are off or fake phones that you can really tell nothing about and dont help if you are wanting to try them out before buying them. Sure you can get them to get a working model out but how annoying is that if you have no idea what you want and would want to try them all...) only to find...a wireless charger. Just more proof that you cant rely on Best Buy employees to know what they even sell in their store and absolutely know nothing about the details of anything they sell. Im tired of going in Best Buy to ask a question or two, to either spend 15 minutes trying to find someone to help me and leaving or asking my question and the employee is so clueless about the technology its embarrassing.

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A

A Private User

This review is for the phone service (never had a problem with in-store service): First off, I understand that its the holiday season, but when you work the holiday season, you need to still do your job thoroughly. Also, keep in mind that I dont have a car, so the information would have been the make or break of getting a ride to the store. Ive already written the BestBuy web site about the Cedar Bluff store and now Im putting my experience here. I called to inquire about a Blu-Ray that the website showed was in-stock, but not available for site-to-store shipping, so I wanted to know if they had it available in their store already so I could just go and pick it up. The phone rang forever (which I understand around the holidays) and the young lady that answered seemed nice enough. I was very straight forward with the single item: "Dark City" blu-ray. I was on hold for a BRIEF moment...quicker than a sneeze and was told that the item was not available. I thanked them and continued my search for the item (which I had to buy online at an enormous delivery rate to get it here in time for Christmas). Well, the person with whom the item was intended had gone to the SAME BestBuy a few HOURS AFTER my phone call, walked right in, and bought the Blu-Ray with no problems. Now, I have no gift to give him, but Im more upset that the associate didnt take the MAXIMUM of 5 minutes to search for the DVD (which I would have gladly held for). Thanks, but now Im seriously considering shopping elsewhere in the future.

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JO

John Adams

I scheduled my stereo repair and an antenna repair three weeks in advance for my car. I also Spent 1000.00 on a stereo with gps and installation for my truck for the following day. When I Went in to drop my car off after spending three hours taking two vehicles out there and ERIC ignored me at the counter for over 5 minutes before conveying that he didnt have time to deal with me and he would call me at 4:30 to discuss my repairs. I received his call reluctantly during my dinner and he informed me my stereo was fixed but I would have to bring the car back in after speaking to his boss about my antenna, he couldnt help me with that. I explained what a pain it was to bring the car back if he could just look at it and he repeated that he couldnt help me with that. I explained that I had already made those arrangements ahead of time and I would appreciate him not dropping the ball and he informed me that he didnt know anything about dropping the ball but he definitely could not help me with that. I hung up. I am a professional in customer service and am embarrassed that best buy would allow someone that rude to speak with customers. I was so upset by the lack of respect and attitude that I received that I am going to pay the $65.00 bill for the repair, drive 3 more hours out tomorrow, return the $1000.00 stereo , and take my business elsewhere. John

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