Verizon

Category:	Cell Phone Store
Address:	1152 Nashville Pike, Gallatin, TN 37066, USA
Phone:	+1 615-452-7800
Site:	verizonwireless.com
Rating:	3.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–8PM 12–6PM

Location

Photos 20

Reviews 33

Kaitlin Taylor

Generally speaking the employees were nice enough but as I told them, Im from Lexington KY, live in Bowling Green KY and had to drive over an hour just to get to their store without a working phone or GPS. Their response? "Oh, call this number and file your claim." The employee I dealt with didnt listen to me when I told him what I had already done to try and fix my phone; he then proceeded to tell me to do those same things. All the other Verizon stores I have been to the employees went above and beyond my expectations to make sure I could get my phone on-time, all my questions were answered, etc. The only good thing about this store was an employee let me use their phone to call someone and tell them I wouldnt have my phone for another 24 hours.. Will make sure next time I have phone problems to avoid this store.

A Private User

Go to Verizon Wireless in HENDERSONVILLE!!!! Seriously, every time Ive been there and/or called for help all theyve done is give me a 1-800 that does nothing. They avoid helping you, but man I went to Verizon in Hendersonville and they did every damn thing I asked. Screw you Verizon Gallatin. Youd think that Yuppie H-ville would be less likely to help BUT OH MAN!!!! They were so nice. G-town you got somethin to learn buddy.... Needless to say that good customer service at one store and not another was not enough to keep me as a customer. Im at T-Mobile now. No hidden charges. So there is no need to call them to figure out why my bill is $100 over. T-Mobile is the best for one simple reason... NO DATA CHARGES.

Jess Seehafer

This is such an unhelpful store. Every time I visit here they either want to argue or act like they are better than the person there assisting. The whole store could use an additude adjustment. The manger had enough nerve to look at me like I didnt have any money. Excuse me I spend at least 400 dollars a month on my bill. I have plenty. I just dont appreciate how the staff at this loscation acts. Very unhelpful. Ive completely changed to the lebannon location.

Richard Moquin

Very high pressure. Felt like we were buying a car. Matt was great everything was going well until a woman wanted to force us to purchase screen protectors. I got fed up and walked out. Bought my phones online through Verizon with no problems tonight. Guess Matt lost out on commission due to someone trying to bump up the commission.

Vol Hawg

This store waa VERY busy on a Wednesday afternoon, but I received prompt help from staff. The only reason I cant give five stars is the person helping me didnt really know all of the process for upgrading from a Galaxy S4 to Galaxy 7. When I got home, I had to watch a Youtube video to figure out how to move my SD card over.

Jessica Luffman

Excellent service! This past weekend was the 1st time we went to this Verizon store, and the service was excellent. Very friendly, quick, and a nice store. We will now continue to use the Gallatin location, for all our Verizon needs!

Lincoln Head

The staff is usually more interested in throwing passes in the parking lot... seriously. The other reviews are fairly accurate about the service. I tend to drive down to the Indian Lake location simply to avoid dealing with them.

Anthony Howard

We had a good experience at this location. The tech spent a lot of time with us and went over our options. She answered the questions I had and explained the best should could why certain charges were applied by Verizon.

Teri Payne

They normally dont have a long wait to be helped. Everyone is really nice and they explain any questions you have about your phone or plan. Easy and fast upgrades and knowledgeable about the accessories.

Tanya Nelson

Very poor customer service. I went in for help, not an argument from the sales rep. Verizon has definitely declined. Will be looking for a new provider. Sad after years of being a customer.

Peyton Gaba

Came in and talked to Joey and Ty, they both were equally as helpful replacing my car and wall chargers and were very informative about my phone. I was in and out in less than 10minutes

liz long

Great customer service, wonderful fun staff. No pressure. Only down fall it was BURNING UP in there in the middle of the winter. TURN YOUR AIR ON THERE ARE 40 PEOPLE IN THE BUILDING.

Larry A Crissup

Purchased a wireless home phone which was defective. Had an appointment for problem resolution. Seemed unaware of my appointment. Solution: send me a reconditioned unit.

Candy Lewis

The only reason I went to this Verizon is because my sales man moved from the Lebanon store. I have it 4 stars because of him- Kevin Spain is the best Verizon salesman!!

Molly Mitchell Copeland

Ty was the best! I will only go back to THAT store unless i just have to go to another. My husband and I had a ball! What amazing customer service!!! Thank you!

Ken Avery

Poor customer service, Make sure to read your reciept carefully before leaving the store. Do not take the salespersons word on your purchase.

Miles Gregory

Grandfathered in on unlimited data and I have no other options for internet and theyre the best provider in the area. Sales people are great.

Susan Jacob

They go above and beyond their job description to help make sure you are taken care of. I wouldnt go anywhere else!!!!

Kristy San Vicente

This is a pretty good store. Not to busy even at peak times. Employees are very helpful and friendly.

Devon Sheppard

Austin couldnt have been more friendly and helpful! We had a great experience and highly recommend!

Toby Thompson

Very slow and the staff and only concerned with up selling to the mist expensive phone they have.