Mr PC

Reviews 3

LU

Luis Dominguez

On 09/19/16 i dropped off my iPad Pro to get my cracked screen replaced . I paid the full amount of $473.23 ,the individual who i spoke with guaranteed that my iPad would be as good as new with the new screen. I used my iPad on a daily basis with my business to take notes,place bids,work orders,over view blue prints,invoices,and keep track of my employees clock in/out .The screen on my iPad was cracked but yet it was still operable, i wasnt not able to fully use my Apple pen due to the cracks on the screen,which led me to get a screen replacement. I walked in the Mr PC Monday 09/26 to get advise on my laptop as well to check on the progress on my iPad pro. It turned out to be that they were not capable of replacing my screen on my iPad and was told that they would fully refund my payment, well they took apart my iPad completely destroyed the original screen when i pressed the power button the screen would light up with lines flickering on and off. At this point my iPad was completely useless. Now i cant even see my notes,drawings absolutely nothing. I could not believe that after they altered my device ,extensively damaged my device to the point it was no longer operable ,think that just by refunding my money was the best way to dishonor their commitment to repairing my iPad. I would have been fine with the refund and the return of my device in the conditions i bought it in, but this this was not the case they dissembled my iPad ,could not fix it slapped it back together ,left my iPad fully in inoperable conditions. I was shocked to see my iPad in the conditions they were handing it back to me. Therefore i didnt not accept the device back until i had a word with the owner of Mr PC. Hoping to come to arrangement to find a solution for my iPad so i could get it functional at least to the conditions i brought it in. The owner said "all we can do is refund your money ,thats how business works, you should of spent a 150 more and sent it to apple , Im not going to wast my time with you take your money and iPad back. I could not believe how ignorant he was in regard that my iPad was being returned to me with the screen completely inoperable and thinking that it was fine just by getting my my refund. Now i have a iPad that is taken apart with screen hanging off, and absolutely useless. if they knew they couldnt fix it , or had never fix one before, why would they commit to fixing it, take it apart just to experiment ,and give back to useless and not want to take responsibility for the damages they caused. I strongly suggest to take your devices else where, please do not make business with Mr PC they are irresponsible , not trustworthy or loyal. Please be aware, i would hate for someone to though this situation Im going trough . PLEASE STAY AWAY FORM MR PC!!

HA

Hannah Thomas

I accidentally spilled water on my laptop, so brought in my computer to the Bull Street location and it was diagnosed with corrosion on my motherboard and also that i would need a keyboard replacement which would cost around 175 total. I had no problem with this at all, and the repair was completed with good results. They technically know what they are doing! What I disliked, even hated, was the lack of professionalism. When my keyboard finally came in over two weeks after I dropped off my laptop and much later than I was initially told, it was late on a Friday afternoon and I was told they would probably not be able to get to it. I understood this dilemma, but what I had a huge problem with was the fact that I was not contacted before noon on Monday for pickup. I had to call in myself. Im a college student and I am //heavily// dependent on my computer for both work and school. I work for a company that does custom equipment and we receive end of the week orders all the time but always place those at priority, especially when someone has been waiting. I cant imagine how long it takes to install a keyboard, but Im sure it wouldnt take over four hours on a Monday. There was no apology just the explanation that they hadnt "gotten to it yet". I chose the company because it was local! It boasted service that was quick. I was hoping for some level of personal care about my situation, but did not receive this. I may as well have gone to geek squad or best buy. When I picked the laptop up I was scolded for "abusing it" and questioned about the tape on my screen and some minor bending to the back plating and told my laptop had "been through a lot" in a derogatory way. This has nothing to do with the repair being made except a slight amount of inconvenience when putting the keyboard on, but still TOTALLY unnecessary. Those comments had nothing to do with anything, and was frankly none of anyones business and extremely disrespectful to me as it was said openly in front of other employees and potentially other customers. I was literally astounded at how rude it was. I have a feeling this is because I am a young woman since they did not treat the adult man who checked out before me in such a way but quietly gave him his phone with no comments and let him pay for his repairs. I was embarrassed and upset to be treated like that and will NOT be taking my service there again.

ER

Eric Wilson

This owner is CRIMINAL. READ ENTIRE POST ! My wife dropped our sons laptop off at Harrison location on a Saturday and we were told it needed an entirely new motherboard. We dont know much and trusted the recommendation so we were going to have them fix it and left it there. Later the same day, we talked to a few more people who said they didnt believe that was right and should have it looked by Apple. We called back the next morning and told them that we did not want them to service the computer and we wanted to pick it up. They said they would not return it to us until they had their money back on a part they ordered to fix it. Here is the kicker. They charged our card $750 and already had our money. SC law does NOT allow a business to keep your property if you change your mind and want it back before they work on it. If they do, its called Theft by Conversion. My wife went back to get the computer and the owner would not give it to her. When she saw it on the counter, she picked it up and started to walk out with it. ( This is her legal right as I have already consulted our attorney regarding the matter ). Remember, we have been charged $750 at this point. What happened next is the most unbelievable thing we have ever experienced. The owner came around the counter and pushed my wife to the ground as he tried to take the computer back. He then straddled her on the ground to try to take the computer away from her. She had to defend herself physically to get him off of her. She has wounds cuts and bruises on her elbows, hands, and shoulder from where she was pushed onto the pavement. We had to call the police to intervene and get the computer back. An incident report was filed and now the legal system has to run its course as it pertains to what he did to my wife. He was lucky I wasnt there because it would have ended very differently. Its a crime that this place is even in business. The owner is a CRIMINAL !