Best Buy

Reviews 6

BE

Benjamine Scott Jr.

Never shop at best buy(and yes I used lower case because they dont deserve any praise). I bought a laptop a while back with a protection and antivirus plan(bundled mind you) thinking that its worth it seeing how a HDTV I bought from them stopped working. So the year is up and I had to renew(keep this word in mind) my plans, so I went by the store to pay for it there, waited in line for who knows how long and finally someone acknowledged me... to bad he had no idea what I was talking about so he got a geek squad associate and he said I couldnt do it in stores, that I had to call there 1-800 number to renew(theres that word again). So after I got off from work I gave them a call and they gave me the prices, yes, prices. Apparently its no longer bundles and I have to pay for two separate plans, $139 for protection and $102 for antivirus. I asked the if I could just go into the store tomorrow to pay for these items and he said, "Yes, you can. The computers were down but there up and running now.". The next day I went into the store to pay for these items because now I have to pay for two things. So I waited in line again and of course it felt like ages before someone acknowledged me and apparently to renew(<-- this word) a geek squad service Im no supposed to go to geek squad, they sent me to another department for assistance and wouldnt you know it they couldnt help me because of computer issues. So to just get it over with I did it online, the virus protection dropped down to $99.99 with no tax so paid that to get out the way and moved on to the protection plan which was $139(and thats all they showed on the website), I put in my information and confirmed and when my confirmation page loaded I was charged $151. So I called them about this issue the first person I talked to didnt know why I was charged and I had to call back tomorrow to speak to someone in a different department. Getting a little frustrated at this point I called the next day, this person I spoke to said I was charged tax(which wouldve been nice to know during the transaction, not AFTER) and I would have to speak to someone in a different department. They put me on hold and I spoke to someone about the issue and they said that I was charged tax for the protection plan because it was a renewal, that I had to RENEW(<--there it is) my plan. So I brought up the virus plan I had to RENEW(<--hello again) and they said it was included in the $99.99 I payed. I was put on hold again and hung up on, I called back, put them on point about the run around and being hung up on and... they put me on hold. So this is the fourth time I had to called just to be put on hold but this person I spoke to said that when it comes to the virus plan, the tax(even though it said $0.00) was included in the plan but the protection plan is different and tax is separate. I wanted to speak to someone about all these issues and can you guess what they did...? Thats right, I was put on hold just to be told the same thing. Now if youre going to charge someone a fee for services, are you not inclined or better yet is it not better to establish a business/customer relationship by telling or showing the customer(buyer) how much you are charging for that service. I cant force you(the reader) to not shop at best buy but be warned, they treat customers like puppets, no, trash and the ones who try to be loyal, they treat even worse.

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CH

Cheryl Brown

I searched one saturday for a reduced priced washer, "what is called open box" and the least expensive one I could find was at Best Buy on Sam Rittenberg in Charleston. I purchased the washer, Paul made me an awesome deal. After delivery the washer didnt work. I thought I was just out of luck. The Geek Squad came right out and ordered parts. Then the parts didnt come in, I was looking at almost 4 weeks without a washer. Then Jim Vargo the store manager got involved and promised me he would Make It Right, so two deliverys later, with the help of two delivery guys, Dave Conner & Ryan Bromell, and 2 flights of stairs each time, and they also played ball with Emma my dog while they were here. Jim Vargo made it right......I love, love, love my new washer!!! Thanks so much, this has to be the best store experience ever, and Paul I will be back for the extended warranty. Thank you to everyone who was involved in this, Thanks Best Buy for great employees!! Cheryl

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CA

Cathleen Kirk

So terribly disappointing. Bought a washer and dryer and told upon delivery that the salesman (despite being told repeatedly that we would be stacking the appliances) had not included a necessary stacking part for installation. We were assured by the driver that management would be calling to "make things right", especially since the overriding reason we purchased these when we did was the need to have them installed before leaving town that very day. No call was received, only an unexplainable email informing us of a credit for the dryer only. When WE got in touch with the "management" there was no apology, no offer to work with us for another delivery date, no offer to do anything to fulfill the order. Mr. manager did, however, tell us that he could keep the order active until the end of the day if WE still wanted the order filled. Excuse me..... youre kidding, right? So much for customer service.

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JU

Judi Chambers

After getting no help whatsoever from The Goon Squad at Worst Buy, the folks at A Geek To Go! came out on a Sunday evening and returned our network to full restoration in no time at all! We had a heavily infected server and workstation, and Jenny easily explained the issues we faced (in laymens terms) with weak security. Now were fully protected both at home AND office with their Managed Services Program. It provides round-the-clock security and maintenance with unlimited phone, remote and onsite support. She even told me they have remote support contracts in The Virgin Islands! I asked if they needed any help down there, but she said that the staff at A Geek To Go! never even gets to go, because everything is done remotely! GREAT LOCALLY-OWNED COMPANY.

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Morgan Elizabeth Curry

On March 7th, my fiance and I came to the store to purchase a brand new laptop and an HDMI cable. When we walked in we were not greeted by any Associates. We walk straight to the back so we can go purchase the laptop, and there were many Associates surrounding the section. Not one associate greeted us or walked forward to ask to if we needed any help. After five minutes my fiance approaching an associate and said hello how are you doing, and an associate just responded hello and continue having a conversation with a coworker. We ended up not purchasing a laptop, which is the main reason we came to the Best Buy store this evening. The service was subpar. We do not plan on shopping at this Best Buy anymore.

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HU

huai76

are you kidding?! this is the worse customer service in mobile. Honestly for someone who doesnt know a lot about mobile they couldnt even answer a simple question, not just could not, but dont want to. they seem to be annoy when you want to ask them question, and keep interfering, or basically ignoring you, sorry i cant look at grammars to write how unwelcome the customer service is. Last time i went there with my dad also they ignore us and talk to another lady "who seem to be better" yeah i look homeless and seem poor but Im here to buy something to make my daughter proud with my hard work", but what we got is ignored. Their explanation are not even clear like they just wanna get over with you,

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