Best Buy

Category:	Electronics Store
Address:	24 Universal Blvd, Warwick, RI 02886, USA
Phone:	+1 401-826-7007
Site:	stores.bestbuy.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM

Location

Photos 100

Reviews 8

Sherrie Sharp

My husband and I went to the Best Buy in Mansfield, MA so that I could trade in my iPhone for my free upgrade. They did not have the 64gb iPhone 5, but the manager, Brad, was very helpful and apologized and said he could put it on hold at the Warwick, RI store and that my iPhone had a trade-in value of $128. We then drove 45 minutes to the Warwick store (Saturday, March 30th - we arrived there at 8:15pm). When we got there, Addy, who claimed to be a supervisor looked at my phone and said they wouldnt take it for a trade-in because there was water damage. I told her it was never wet, not even out in the rain. She was rude and said there was no indicator showing. We called the manager at the Mansfield store and he called them at the Warwick store. He had checked my phone and it was just dirty in the headphone jack, the indicator was white, not red. My husband then went back into the store to ask them to show him where they saw the indicator being red, asked them to shine a flashlight because when he did he saw the white indicator. The supervisor said no, she would not show him. We are both very frustrated because we take good care of our phones and do not need to be treated like we are criminals trying to steal through a deal. The phone department people were very rude and not helpful at all. We will not be doing business with Best Buy ever again. Their stores are a disgrace and they dont care about their customers. The only one willing to help us was Brad at Mansfield and unfortunately he couldnt because he didnt have the phone we wanted. Oh best part is, I just learned that Addy lied about being a supervisor. She isnt one. Really nice. We drove 45 minutes for nothing and are done with Best Buy. We are looking into buying a laptop and it wont be from Best Buy now!!

Noriel Malvar

So me and my fiancé bought 3 smart tv here in bestbuy in Warwick for my new house..we bought the tv on the 19th of May..because were on the process of settling on our new home we didnt get to open the tvs we bought until the 3rd of June...while opening it we realize that one of the tv have a small crack on the screen..so I immediately brought it to bestbuy for exchange or fix it atleast...when I get there they told me that they cannot exchange it because their exchange policy is only 15 days and Im a day late, but what they can offer is give me a small discount on a new purchase of another tv..first of all u sold me a broken tv!!!! Second, I just brought 3 tvs why would I need another one...third, ur exchange policy is stupid and suck!! Walmart and Target have 30 day return policy not 15 days!!! Is bestbuy really struggling that you have to rip ur customers!! Very stupid people, offering me to buy a new tv and just ignore the fact the other tv is broken and I spent almost 500 dlrs on that and I want me to just let it be!!i ended up taking the tv home and deal with a small crack on the side of my screen..A BRAND NEW TV WITH A CRACK!!! Bad customer service and bad return and exchange policy..if anyone will buy anything here make sure u check ur merchandise right away or else Ill be ripped off with ur money..theyll offer to spend more instead of resolving the issue..never again going to buy in bestbuy and the word will be spread..

Diana Perez

Worst customer service! My father who is 63 years old, spent $1008 on a Samsung S8. He received a promotional gift which he could not redeem online. After calling Best Buy, a female representative stated there was nothing they can do for us and we would have to contact Samsung directly. If you have to purchase any phones or phone accessories purchase directly from your phone carriers. My father ultimately responded to the store to return the phone and Raymond from the mobile center was giving him a hard time over wanting to return the phone but didnt even attempt to help. My father contacted the manager, Erik, who assisted in returning the phone but never addressed the horror of a customer service that Raymond offered. If I could give it less than a -0 I would. My father has spent over $13,000 specifically at this store for them to have treated him in that manner. E-mailing corporate office as well.

Nate D

Went there last night to buy a stylus for my Dell computer. Was ignored by the passive-aggressive supervisor, who blatantly chatted for 20 minutes with another customer about anything but computers. The cashier kid was nice but couldnt help us other than to say we need to wait for the supervisor to be available. The supervisor finally told us anything with bluetooth will work with Windows, even when we pointed out that the styluses he was recommending stated specifically on the box they were for computers other than mine. Long story short, we bought the wrong thing and now have to return it. I will say there was a Microsoft rep there who did end up giving us the best advice she could - she was very helpful. After returning this I will not repurchase at this Best Buy.

Jamie Hopkins

Terrible customer service. Employee told me over the phone on 2 seperate calls that they had a laptop I wanted in stock. Get there and they dont even carry the model i specificly asked for in the store. Way to know your products. The only other two they had were a smaller version and a more expensive version. No attempt to make it right other then to say well you can order it online. Thanks because like most people I have loads of free time to waste. Never again. Went to staples and got the same product for the same exact price. Ive spent several thousand dollars at best buy this year (new tv, two laptops, and gifts at Christmas). Im done spending my money there.prictowastewaste

A Private User

Ridiculous mobile install wait. This is more of a comment about best buy in general and not just the Warwick store. they are currently over one month behind is vehicle installations because best buy is too cheap to hire more than one installer, they need to rotate to different stores. All of the stores in the area have the same situation. Its completely ridiculous that youd need to wait until mid-late march to get a remote car starter installed that you bought in winter, by then it will be warm and theres no need for a remote starter.

Darren botelho

I will never buy any more items from best buy. I even closed a $2000 credit card with them after my past experience.. $506.38 i returned 14 days ago was told i would get it back 3-5 business days,from after i have yet to get it i than call customer service ,go in the store and call my bank best buy says 7-10 days. Fine i sit and wait. 14 days later my money is no were to be found ,no one cares, no one calls back when they say they will......go somewere else with your money.

Lori Wigsten

The gentleman that work at the car audio department are fantastic! I did not know anything about what kind of stereo or speakers to put in my car and they explained it all and help me to find the right products for the right price for me. I recently had to go back to have the equipment I had purchased previously in another car and they did a great job of modifying things to get it to fit in the new car,. I would highly recommend these guys to anyone.