AT&T

AT&T, 2733 Paper Mill Rd Suite 13, Reading, PA 19610, USA,

Category:	Cell Phone Store
Address:	2733 Paper Mill Rd Suite 13, Reading, PA 19610, USA
Phone:	+1 610-236-1410
Site:	att.com
Rating:	3.7
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 11AM–7PM

Location

Photos 10

Reviews 22

Sherrie Greene

My blackberry froze then went blank 5 months prior to upgrade eligibility. I felt it was phone but thought it could possibly be battery related problem also. I went to this store hoping for a resolution quickly. Sales rep, Jordan, was quite happy to sell me a phone with promise of help in any way if need be. When I got the phone home I could not load my backup from my computer. After loading new software doing some research I found out in order to do so you needed your old phone due to incompatibility issues due to different os. So early the next day (about 15 hours later) I went back to to store. Jordan was NOT glad to see me. When I explained what was going on and asked if I could try a battery from a 9900 he said oh I cant do that. You will have to go BUY a battery. So off I trotted in search of battery. No Radio Shack, or acc. stores in malls had one. After about 2 hours of running around all over town I realized whether phone was broken or battery faulty I would need to buy a 9900 in order to retrieve my contact list and data. There was no other way. I headed back to the store, calling Jordan before hand to explain. He said wrong number when I started to explain and hung up on me. Some help! He was the one who entered his phone number on my new phone!! When I got to the store he saw me and walked away. Another rep came over, I explained the problem with the phone. There was no data on it except Jordans number and she charged me the restocking fee of $35. I left there, headed over to the WONDERFUL authorized dealer at 3050 N. 5th St. on a whim (and desperate--my cell phone is my ONLY phone and contact with people!) and the sales clerk there was wonderful. He immediately tested my phone, then battery and assured me it was the battery. He said I would have to get the battery online but I should bring the phone& new battery in and he would do everything he could to retrieve my data--no sale, nothing! THIS 5th ST HIGHWAY STORE IS MY AT&T GO TO STORE FOREVER. I rate the Paper Mill Road store VERY POOR. I had that phone less than 24 hours, it was unused and they charged me $35. NEVER AGAIN! When I told the clerk at the 5th Street store he assured me he would NEVER have charged the fee due to problem with phone. If had kept the phone for an extended period of time, loaded data, used it, sure. But the fact that the new phone was of no use to me without my contact list and data was sufficient reason to return without charge.

Travis Stuber

I went to this store to purchase an IPhone 6 plus this evening, however the only way they would sell me one is if I signed up for the "next" program or the 2 year contract! Im already an AT&T customer and wanted to pay $749.00 for the phone up front, however the manager sent his minion out to tell me if I wanted to purchase the phone I would have to go to an Apple store. I will never return to this store for anything!! If they wont sell you the phone out right then they shouldnt have the price displayed with their phones. A** Clowns!!

Nicole H

We were at this store about a month ago to buy a Go phone. We had a mostly painless experience here and our sales rep, Josh, was very down to earth and friendly. There was a hitch in the system that we were trying to get signed up through, but we appreciated that he helped us through the process during the busy Christmas season. The plan is straightforward and the phone works great. I doubt well have any problems, but I just wanted to say thank you. Im really enjoying the service so far.

Bob K

Quick and efficient service. I was greeted at the door and immediately taken care of. My need was to add a line with a phone I brought in so no big monetary return for them, but that did not change the service in any way. I noticed the same quick and engaged service for other patrons who entered behind me. Very pleased with this store and its staff. I entered to use this as my "goto" store in the future.

Lorraine Rodriguez

I have been there many times and always have EXCELLENT service. Even if someone wasnt available to help me right away due to helping someone else, someone greeted me and assured me I would be helped soon. The people are always friendly and listen to me when I say I dont want signed up for something. I definitely recommend this store over the one in Berkshire mall.

J Gabriel P

Very Unsatisfactory! We waited more than 45 minutes for an Spanish speaker representative, so we asked what was happening that they dont assist us and they said we had to wait more, then we asked for any representative and they left us waiting again causing us to leave the store!....

Jeremy Geisler

They do not answer their phones. Which is funny given that its a phone store. I was trying to call to find out if an item was in stock before driving 30 minutes to the store. Never got an answer. Inside the store, reps are friendly and knowledgeable. Hence 2 stars.

Dave Wise

I think management are stealing from their customers. Very unethical. Always claiming someone else is the problem. I call whom they say, only to be told it is someone else. On and on it goes. All I want is my problem fixed.

Alexander Johnnides

Nobody seems to want to answer the phone to answer a simple question. Been trying to call them all morning just to see about the availability of an accessory and no one is picking up.

josh boeve

Really clean store with phenomenal customer service. Much preferred over the Berkshire mall At&t store.

Linda Collins

Good service and quick, at the times we were there. Knowledgeable employees.

David Fusner

Everyone there is very willing to help you with whatever you need.

Robert Olson

Great Place, friendly reliable and knowledgeable about cell phones.

Kristi Dietrich

Not very helpful employees, not knowledgeable in phones

Diane Heilman

BCTV. ORG