Rittenhouse Square Pet Supply

Category:	Pet Supply Store
Address:	135 S 20th St, Philadelphia, PA 19103, USA
Phone:	+1 215-569-2555
Site:	rittenhousepet.com
Rating:	4.2
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 11AM–6PM

Location

Photos 12

Reviews 12

Jamison Langguth

TL;DR: The judgmental owner plays a game of picky capitalism, and if you are into having petty discussions and judging people by their skin color, this is the place for you! We went to this place 3 times. The first time, we mentioned to the owner that their prices were very competitive as compared to other local places and that we would frequent them more often. We had a discussion, that I will get to later. The second time, the items we mentioned were competitive were no longer competitive. The discussion at this time was not a discussion, but a picky conversation, I will get to that later. The third and final time, was another picky conversation prior to purchasing an item, which turned into the owner mocking us. The discussions we had the first time was aggressively inquisitive, and we obliged because we didnt know this owner had problem with people of color, or class. The second discussion turned into a conversation only to the brown person in our party, with a sniping, snide, just down right blatant tone you give to someone you want to never shop with you again. Accusatory, of stealing or just ruining the vibe, unwanted- the owner just will have a full on conversation with another person, usually a mom with a young child, then snipe brown persons. I will stand there, make eye contact and just look like I was having a tough time finding an item, and she would snipe, then go back to their conversation with a mom. The third time, the owner went straight into their blatant racist game, once again sniping and talking to a mom. Then, when questioned about an items price (48.99) I mentioned, revealing myself to be with the brown person as a white person, that we could find it for 18 online. Where she mocked me, saying for me to go get it online. Their products are subpar, I would adopt their animals just to keep them from rubbing off on the animals or selling them to persons like them. Their service is accusatory of customers based on class and skin color. Their location is in a high traffic area, which makes no sense to treat the surrounding population who most likely either supports great local businesses or shops online. I have told all of my facebook friends with animals, all of the local animal businesses, all of my twitter followers, to not shop here, and I hope I have convinced you to support other local businesses which are healthy for the community. Im fine with owners who are curt, and seemingly rude and untrusting of everyone, but when you are picky with distrust, when you choose who to snipe, thats when I create an account on here just to remind people that service is service, and capitalism means choices. Make the right choice and shop somewhere else.

A Private User

I truly believe you couldnt find nicer people in Philadelphia than the owner and staff of Rittenhouse Pet Supply. They go out of their way to help, will order practically anything you want, welcome my dogs with open arms and just generally make it a fun experience. I live in VA but come to Philly frequently and when I do, I stock up on what I need until the next trip. Id rather support RPS than the big stores. Their products are better and they clearly are concerned with the well being of your pet and not that of corporate bonuses. Give them a try if you havent been in. Its truly a treat.

A Private User

This store is small, but they have a good variety for their size. The two women working there were friendly and offered to order a product that they didnt carry for me. I have a rabbit, so its sometimes harder to get good quality food. They carry oxbow, in case you have a small animal. Small animal products seem a bit expensive, but I think it may be because they only carry the smallest size in the oxbow products (so Im used to getting a larger size for only slightly more money)

Casanova Jiacomo

Rittenhouse Pet Supply is my favorite pet store, because of their large variety of dog & cat food, toys and cloathes, and treats; as well as their superior & friendly customer service. They even have a store cat, and adopt out cats too. My dog loves it here, and its easy to see why. When he was having stomach issues, they recommended several kinds of food - and let us try out samples. This is the kind of store that is hard to find, a real gem of a pet store.

A Private User

The location is amazing; the shop is so cramped (and dingy and dark) it is hard to find what you are looking for. It is also so small that it necessarily does not carry many items. It is well worth the walk to head a few blocks over to Doggie Style (17th and Spruce). Revision: I called today to ask if they carried a lotion for irritated skin, and the clerk was very helpful and thoughtful. I bumped the rating up to 3 stars.

Shubhalok Ghosh

This place is the best! Always greeted with a smile. Love the staff and Bella has had a crush on Monty for 4 years. The owners are agents of change.......trying to change the world one kitten adoption at a time. simply incredible how many homes they find for Phillys beloved kittens. Thanks for letting Bella spend so much time in your boutique pet home! Cheers, Alok

A Private User

This shop is like a step into the past. A better past, with original wood floors. Prices higher here? Not at all. Have you tried the other pet stores? They have just about everything you could want in toys, clothes, and food. The staff is always helpful. cat, so watch out. LOL and always kittens in the window for adoption. Your Y

jean hamann

Marvelous, kind and charming... would not use any other. Exceedingly intelligent! My dogs are similar so they deserve Rittenhouse Pets. Be sure each of your dogs gets his own Christmas Present. Wrapped of course. If you happen to own a Portugese Water Dog the wrapping might be devoured. love from Finnegan, Maisy and Rosey.

A Private User

I had purchased a new product there a couple weeks ago. It was a new spray on food senior energy supplement. My 9 year old dog was loosing her energy. We saw this on the shelf and took it to our vet to check over and he approved it. Wow, Our pup is like a pup again. Thanks rittenhouse for having it on your shelf!

A Private User

My favourite pet store in philly! Ive been going to this store for a couple of years and its fabulous! They will order your food in for you and even things they might not have in the store. The atmosphere is laid back and friendly. I too just go there to hang out with the kitties! Im on my way right now!

A Private User

What a great place! They always have kittens in the front window that need adopting, they will ORDER pet food for you in larger bulk quantities if you ask...and will call you when it comes in!! I love buying and supporting local shops. If you live in town- this is the place to go for your cat/dog needs.

A Private User

This store is cramped and smelly. The girl that works there is rude and stuck up. When I ask for help she made me feel like an idiot and put me down, instead of offering opinions or solutions. I will never give them my money again. I would rather travel farther and shop in a nice, professional place.