Sun Motor Cars, Inc.

Reviews 5

DA

Dan Johnson

For those looking to get into a Mercedes-Benz, Sun Motor Cars is the absolute right choice. You are going to find a terrific selection of vehicles with entry price points that, when compared to other makes and models, are at the same or better price of other dealerships you may be considering ---which practically eliminates the decision difficulty process. Mercedes already comes with great resale value, something to consider when its time to trade in or sell, but for me its the service after the sale. The folks at Sun, I promise you, will take excellent care of you post sale. Follow ups, reminders, loaner cars in the same class car you drive (who does that?) and they even drive the loaner - to you - seriously, who does that? Its a terrific help to those who are so jam packed with busy schedules you cant take the time to drive to the dealership - so they simply come to you, they wash and clean out the car with every service visit no matter how minor of a job you had the car in for (inspection, new tires, standard oil changes) and they treat you right. This past winter a shovel flew off a truck on the highway and hit my car - I had my first experience with a collision department - and, once again - the degree of care and concern over my well being was equal to that of the car! Ive personally been thanked for my business on at least 3 visits and by the owner himself. This isnt a dealership where the sale is the most important thing - they truly want a long term relationship with you. I traded in my first car, a Honda Civic and drove out in a Mercedes and, over time, with kids and changes, Ive always found them to be exactly the same as they were on day one - more concerned with putting my needs first. Service after the sale is key. Anyone can sell you a car, what means the most is how they take care of you after - from oil changes, to inspections, to mechanical repairs that come over time, they are consistent and ready to help. Dave, Dan and the entire team at Sun are committed to customer excellence and ensuring you continue to enjoy the investment you make in purchasing your car. I absolutely recommend that you consider Sun Motor Cars and, should you decide to buy a Mercedes, BMW or any of their other offerings, Im wholly confident that youre going to experience the same satisfaction I have had, ten years running.

---

BI

Billy Wray

I purchased a new Mercedes 300E from owner Klair Sunderland back in the 80s and had a wonderful experience with him and the whole staff. Fast forward to Sept 2016 and now I find myself back purchasing an Audi S5 Cabriolet. Now that the leadership has been turned over to Klairs son Dan, I still feel the same (maybe even better which I didnt think would be possible) family pride of ownership when I came in and was warmly met by my "Audi Brand Specialist" Ben Catlin. Through the whole buying process, it was enjoyable. I would like to also say that the used auto manager Dominic was a joy to interact with. Since I also looked at a BMW (from Sun and another dealer), I would add that the conversations I had with Lynn and Peter at Sun BMW demonstrated superb product knowledge. When I told Peter I was leaning towards the Audi he expressed delight, reaffirmed my decision and showed no concern he would be "losing" a sale. In fact he was happy that I chose to stay with the Sun family even though I didnt buy the bimmer. I sense everyone employed at Sun genuinely feels they are treated with family love, and I admit I also feel that love. Finally a special shout-out to the owner Dan. Through out the month of September Sun Motors donated $100 for every car sold to Bethesda Mission’s Community Center! Thanks so much Dan and great work demonstrated by your staff. I am proud to be part of that number and your family!

---

TJ

tjord12345

Called and made an appointment for replacement rear brake pads. After the work was completed my bill was nearly $900. After asking why it was so high I was informed my rear rotors had been replaced also and when I asked why I was told because it was on the paperwork / work order to be done which I must have requested. Even though I explained I had not requested the rear rotors to be replaced as the set on the vehicle where fine they explained I had signed the work order where this was buried with other language that I never saw and was never explained to me. Also noticed that despite the work having been carried out in less than 1.5hours I was charged for 2.5 hours labour @ $135 per hour. When I asked why this was the case I was told that this job was always charged at 2.5 hours labor despite the fact it took less that 1.5 hours to complete. Called and spoke with the service manager and explained my frustration but was pretty much told it was what it was and they would offer me a minimal discount on my next service work. Needless to say I refused as I wont be setting foot inside Sun Motors again. Extremely disappointed in how this was handled. I will be going to Mecedes of Lancaster on the future.

---

SH

Shawn McMahon

Thank you Sun Motor Cars, Inc. for a fabulous dealership experience in the purchase of our new car. The entire staff was wonderful…starting with my interaction with Adam Mann. I reached out to Adam regarding the availability of a particular car and received a phone call and email response immediately addressing all my questions. My wife and I scheduled some time with the dealership and were rewarded with a wonderful Sales experience with Rowan Dickerson. Rowan was patient and open about the process and helped us realize we were not only purchasing a car, but also beginning a relationship with their dealership. My wife and I closed our purchase with Finance. Jimmy Kreider was great about laying out purchasing options and helping us make an informed decision. While at the dealership, my wife and I were also treated to their customer appreciation Oktoberfest celebration. We took delivery of our car today and Sun Motor Cars actually drove the car from the dealership and met me at my office. Service and Customer Care at this level is something that should be rewarded and praised. Great job Gentlemen!

---

SP

Special Events

We bought a new S550 from Scot Jones in November. We also dealt with Chris Boyles and Andrew Wierzbicki who I believe are the new and used car managers. We had such a positive experience that we returned in February and purchased a new GL550 from the same team. We felt Chris gave us a great deal on both new cars and saved us thousands over what other dealerships offered. Andrew gave us a very fair value for our trade on his initial offer. Scot had an amazing amount of knowledge about all the models we looked at and was very patient with all our questions. We felt like they all treated us fairly and were honest and up front with us from the beginning. I usually hate buying a new car and especially playing the high pressure new car ping pong game with the salesman and his manager. There was none of this. If you are considering purchasing a new Mercedes you owe it to yourself to check out Sun Motor Cars. I guarantee that you will thank me for the recommendation.

---

---