Thornton Automotive Manchester

Reviews 3

BR

Brian Aikey

Where do I start? Okay lets start off by saying that I wanted to trade my truck in on a gas vehicle to be a little more practical. So shopped around at this lot and saw 2 that popped out at me a 08 sierra sle ccsb and a 10 silverado lt ccsb. The sierra was spraybombed underneath the whole side to cover up existing rust and the silverado was unavailable due to other reasons. Keep in mind I wasnt trying to spend a arm and a leg on a new vehicle neither of those were worth the $22.5k they were listed as. So I did see a truck at their mother lot thornton chevy that had interested me. I stopped in and checked it out. This was a 12 f150 xlt ccsb as well with the ecoboost. Checked it out underneath and was not undercoated, which was nice so I could see what was actually going on. I did notice a lot of black sand/ debris buildup on the undersides of the bed, which coming from a dodge I know what happens next. Also noticed quite a bit of corrosion on the aluminum of the engine itself, but no leaks so thats good! Took it out for a spin and loved it, nice get up and go, etc. Salesman of course up talks anything just to get you to buy something when having zero knowledge at the same time, which tended to be annoying. When going on a drive I like zero noise and have the windows down to hear what has been hidden. All appeared to be good with this truck so we talked some numbers which was 25.9k with 40k miles. A good bit more than I had planned to spend. Found out it was from Canada too, which explained the sand (hopefully no premature corrosion). I also purchased a 5year/ 100k power train warranty too. Once again I know how expensive trans get from owning a cummins, 48res aint cheap. This brought my total in the range of 28.5k. Again more than I planned to spend, but these people seemed to sound sincere, when I had asked about the 3 month warranty that applied to this vehicle they said they would take care of me. Heres where the fun starts I purchased this truck toward the end of April temps werent quite in the 90s yet. I go to use my a/c and the temp isnt blowing as cold as what it should be and my number 1 HVAC control for the fan no longer works. I call and ask about getting warranty work done on this. Im told that it has to be a complete failure. To me a setting not working on a fan is a failure to me considering I have to replace the resister module. Im also told my a/c recharge is not covered, since it still blows semi cold. Yeah okay, thanks guys! I get a call from the salesmen JC, claiming my issue with the a/c would be taken care of by them. I take it in and get a evac and recharge and have a bill for $120? Yeah I was sure taken care of with a 5% off coupon. I just spent $28.5K and they cant help me with a recharge? Next issue I run into is a metal on metal sound when turning sharply to the right. I raise my concern for a fix to be made and am told, "yeah we had this issue with another ford, you can bring it into us and pay us for a diagnosis." Once again I spent $28.5k why should I pay a diagnosis when this truck has a 90 day warranty? Just now this week after owning this truck for a little over 3 months now my front fenders behind the front tires are showing bubbling paint, which means rust behind the fender. Also discovered that ford must have a pretty crappy primer if my door seal causes the paint to flake right off the bottom of the door from the pressure of the seal. So lesson is dont also believe in these 90 day warranty from this dealer ship. They will do anything to avoid fixing the issues. Also just like any salesmen they talk up a great game, not sure how they sleep with themselves at night knowing what they have sold some people. I have never written a review before, this goes to show how much I am fed up with this dealer. My first and last buy from any dealer.

BL

Blayze Leland

Absolutely horrible used car deal. I will never nor will I ever recommend anyone to ever purchase anything from there. I had various friends buy and trade things threw the dealer before, and all they got was junk. After about 1500 miles, a Chevy truck my buddy had traded his car for, the transmission went out on. Another guy I know bought a blazer threw their budget row (which i do not recommend anyone even going near) has nothing but issues since the day he bought it. Recently me and a friend went to look at a 2004 Mazda RX-8. Low miles, pretty sharp looking car until you really start looking into it. It was at some point in a front end collision, Bumper was zip-tied at the bottom, there was paint scratches from where they took the fenders and hood off. Buff marks in the paint. In my opinion the car needed a paint job. The interior had its fair share of scratches and imperfections (I.E broken plastics, things were taped together, glued together, ETC.) The air silencer was broken off the air intake and a top piece to an aerosol can was JB welded in the place where it was. The car also had tint that was too dark to pass PA inspection. KBB and NADA value on this car is $9300, in excellent condition, dealer price. They were asking almost $14,000. After telling them everything that was wrong with the car they proceeded to have the sales manager come out and basically tell us that there was nothing they could do on the price. Despite they were asking well over 4 grand the Mazdas value. The sales manager (who was very rude in my opinion about the whole situation) ended up getting an attitude with us and asked us to leave and we were not welcomed back. Even if he didnt tell us to not come back, I would never consider coming back anyways, due to the fact that I would not like to pay over 4 grand of what the cars worth.

KA

Katelyn Troxler

The experience I have had here at Thornton Automotive Manchester has been nothing short of absolutely, perfectly EXCELLENT. The vehicle I have purchased is one I have been searching for for a very long 3 years now, not only am I driving away with my dream vehicle but I am driving away with an experience I will remember for a lifetime. When I called the store location the 1st person I had the pleasure of speaking with was your finance manager, Adam. I called in with a low ball offer for my vehicle because I thought thats all I could afford. Instead of turning me down Adam sat on the phone with me for about an hour listening to all of my concerns and finding a simple and perfect solution. Not to mention he put my deal through to the banks on his day off from home. The next people I had great pleasure in speaking with were your sales manager and sales rep, Corey and Travis. these two fine gentlemen spent literally all day with me on the phone to keep me informed at every moment of my situation and financial outcome. Corey made numerous calls to Adam (on his day off) to ensure he had all of the correct information to pass onto me. Once we made the 3 hour drive to this store location for my dream car I was warmly greeted by my fantastic sales rep, Travis. Travis has gone above and beyond the normal expectations to help me, all three of these guys did. they provided a friendly at home atmosphere for us and PAITENTLY worked with me with every question and pricing concern to get me my dream car for UNDER my asking budget, not to mention with an outstanding warranty and gap coverage. if I could rate my experience I would need 100 stars. I am now a lifetime customer to Thornton Automotive Manchester even if it is 3 hours away. Thank you, for everything.