Sposabella

Reviews 3

KI

Kimberly Pierce

Working in the Customer Service Industry can sometimes be very taxing on a persons patience, but when you sign up for a job in the industry, you should know what you are getting into. I have shopped here before and my friend purchased her wedding dress. We then purchased the whole bridal party and mother of the brides dresses here. It was great! I was so excited to go back for my best friends wedding. Well this last experience will be the last time I set foot in this store. It was horrible. It all starts with us being early for an appointment. Being in, not only the customer service field, but the wedding industry, I know that keeping appointment times are very important. I knew that we were going to be early, so I called in advance, and I was told to come into the store. I insisted that it was okay if we needed to wait, but I was told it was okay to come. We walked in and were greeted within 10 minutes, so I thought that was fine. When we told the girl (Jess) when our appointment was for, she rolled her eyes and walked away and grabbed paperwork for us. I understand being busy, but when someone is willing to spend thousands of dollars on a dress, you should be happy they are there. After waiting for her to come back and clean out a room for us, we started to look for dresses. This was our 2nd appointment of the day, so we did know what we were looking for. We werent sold 100% on the dress from the first store, but the customer service comparison did seal the deal for us. After my friend tried on a few dresses, with very little help, we decided this place just wasnt for us. She didnt show us what the dress would look like when fitted and just stood with her hand on her hip waiting for us to look the dress over just to run back into the dressing room to help with the next. It felt as if she was distracted and was trying to get us in and out! Finally, my friend made the decision to not look here anymore. Jess proceeded to tell her, well if you like one from another store, then you are probably going to pick that one. She then stated, sarcastically obviously, that she pulled 30 dresses for my friend to try on and nothing would work for her. This is where my blood began to boil. IT IS YOUR JOB TO WORK WITH THE CUSTOMER!! Do I believe that the customer is always right? NO, but I do believe if there is no reason for an attitude towards somebody then you should be helpful to us. You represent a name. Not just your own, but you represent the name of the store Sposabella. I would be so angry if one of my colleagues acted like this in my place of work, especially with a wedding client. We decided to leave the business. When walking out, I realized that we were never even told her name!! Who starts an appointment with someone without introductions? Again, I get it, You were busy, but I took time from my also busy schedule to come to your place of business to possibly spend thousands of dollars. It is a real shame that this is how this had to end and that I will never do business here again.

KI

Kimberly Knorr

When deciding on where to go bridal dress shopping, I used word of mouth recommendations. That being said, Im glad I didnt read the reviews because I may not have gone. From what I read after ordering my dress it sounds like a lot of the issues come up in alterations. Gloria is amazing, when making your appointment ask for her! I worked with Roberta who was also great! I went in for my dress one time and went back for a later appointment for accessories. The second time I believe the person helping us was very new, she was very pleasant to work with and helpful, however not the most knowledgeable. Gloria ended up stepping in and the first veil she put on me was the one! My in store experiences were great. However, they really need to work on their communication. I ordered my dress in July and was told it should be in by January. I made my accessory appointment for November. When I arrived at the store they told me I would be trying on the accessories with my actual dress, however I was never called to be told it was in. I ended up leaving the dress there and planned to pick it up when the veil came in. Early January I get a call asking me to make an appointment to pick up my dress. I told them I was waiting for the veil to come in, I get put on hold while they looked in the back, and they say "oh thats in too." So i make an appointment for the next week on Thursday. Tuesday I get a call saying we have great news! Your dress is in. Meanwhile it was in 2 months ago and Ive already tried it on and am picking it up in 2 days. Like I said the communication skills really arent there. I am very happy that I had a private seamstress to use because I would not have felt comfortable or confident in the timeline leading up to the wedding. The store itself was great and the consultants were great too, however I wouldnt recommend using them for alterations based on the horror stories I read and my personal experience with very poor communication.

JU

Julia Polishchuk

Horrible place. I ordered my dress 9 months before my wedding. What was suppose to be pleasant experience turned out to be a nightmare. I paid extra money to have dress customized (some changes to the length of the dress). Dress came 6 months later in a size smaller than it was suppose to and without requested length adjustment. When I came for the fitting rude and unprofessional assistants told me that I gained weight, although the dress was literally wrong size! When I requested to speak to the manager it took two weeks for the manager to finally get back to me. When I came to meet the manager they still denied their fault and she was rude enough to ask me if Im taking any medication that would cause me to gain weight, first of all I do not and second of all I do not see how it is even her business and how dare she asked me such a personal question. Another week passed by she informed that designer admitted their fault and they will adjust the length of the dress. She then told me not to get hill more then 3 inches or the dress will be short. After a month when the dress arrived I came over the place just to found out that they delivered back not my dress!!! the dress was two sizes bigger!!!! and I had to pay extra money for alterations!! Also, I bought 5 inches heal instead of 3 and guess what the dress was still long!!! Didnt offer me no discount, nothing. Stay away from this place, they are unprofessional, rude and dont stand behind their products. Also, when I came to pay final amount for the dress manager refused taking my credit card and demanded cash, at that point I was so exhausted from their bs that I didnt want to call BBB and other agencies, although now when I think of it. I should of done. Very disappointed. I dont know how can they stay in business. Dont fall for the beauty of the store, unless you want to deal with their rudeness, once they get paid, they dont care about you as a customer anymore.