TCC, Verizon Wireless Premium Retailer

Category:	Cell Phone Store
Address:	821 Gap Newport Pike, Avondale, PA 19311, USA
Phone:	+1 610-268-2288
Site:	wirelessnationusa.com
Rating:	4.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–5PM

Location

Photos 24

Reviews 20

Indiana Banana

Idiots, I honestly dont know how else to describe them. I had my iPhone shipped directly to my house but when I turned it on it wouldnt recognize the brand new Verizon SIM card which it came with. Because it didnt read the SIM card the phone kept saying insert a SIM card and I wasnt able to even get past setup into the home screen. So I take it down to these folks and tell the young woman what the issue is. Im trying to activate my new phone but its not reading the SIM card is in the phone. She asks if Ive activated it yet and I say no I cant even get past the setup because of the SIM card issue. She responds by telling me oh well thats the problem, its not activated. I say no but to activate it you need to get past the setup and then call a number. How can I call the account if its not reading the SIM card to get past setup. So despite me expressing my concerns about a faulty device or SIM card she assures me that I just need to call and activate it. So I go home, activate it through Verizon and the phone still wont recognize the SIM card. I get on the phone with Verizon level 2 support and we come to the realization that either the SIM card or phone is faulty and they direct me to a corporate store in Wilmington Delaware where we replace the faulty SIM card and everything works fine after that. I then call this store and talk to the manager about how much time the employee had cost me because of what I can only assume was incompetence and he proceeds to give me all these canned apologies and even after I tell him the issue and that I spoke with level 2 tech support he insists that he can help me fix it over the phone. He ended up being more incompetent than she had been. Its like he wasnt even listening. Id save yourself the hassle and order online or go to a corporate store, not one of these retailer knockoffs. The expert cant help you if they have less knowledge than you do. Idiots

Nicole Regester

My experience was wonderful! I have had the same phone since 2012 and needed to decide whether to move to an iPhone or stick with a droid. I was given all the pros and cons to each phone which eliminated internet research. I spent over an hour in the store and walked out with a brand new fully functional phone that had all of my contacts and photos transferred onto it already. I also purchased a phone case and car charger and they applied my screen protector. We have a business and all of our phones have been purchased in this location. Weve never had a bad experience.

Kevin Joyce

I was initially a bit confused by some of the previous unfavorable reviews. Ive visited the Avondale Verizon store on numerous occasions recently and have been left extremely impressed with the team. Mike, Alyssa and the rest of the employees were knowledgeable, courteous and willing to assist me with any of my inquiries. It appears to me that there has recently been a turn-over in their staff and some of the old (poor) reviews reflect that. Making this my home store from here on in! Very happy to have this Verizon store so close by!

Margaret Hoey

Mike Rucci of the Verizon store In AvonGrove Pennsylvania has done an awesome job for me. my phone lines are complicated I have over 10 lines and very little technical knowledge . I was very impressed with Mikes ability to solve very complicated problems with my phone and his willingness to help me set up a wireless account at my farm . Also I appreciated his professional attitude and very cheerful ability to solve my issues . I would recommend him to anyone and intend to do so . Margaret Hoey

Franklin Rohrer

The team at this Verizon store is great, I personally met with Mike he is very respectable and very caring. As well as the rest of his team. Since there is new management the team that is currently in the store in my eyes are the best of the best. If you have questions they have answers and will steer you in the right direction and get you the best fit plan and phone for your needs. Very very pleased with this store compared to others in area. Keep up the great work.

John Eager

Some of the best guys and gals in town. Know what their doing and talking about. Served my needs. I needed a new phone without having insurance, and save money as well. They did all of it. Helped me buy out my agreement to get a new phone. They lowered my bill $20. And also got me on a hum to save me $12 on my car insurance as well as having AAA and on star and a Bluetooth in my car. This location is one of the best! JASON, JOHN, NEIL and ALYSSA.

Shaine Dadich

I entered this store looking to change carriers, I was assisted by Micheal. What an awesome experience Mike assisted me with back up from the whole team! It felt more like asking friends about the service than someone working for a company! I will certainly be switching to Verizon thanks to the folks here!

S Grace

HORRIBLE. I have put my life on hold for Verizon for the past three days. I was told that on Monday. 2/15/016 to wait and FIOS would be there. Same thing on Tuesday, and again no one showed up today 2/17. Im beyond pissed. and no one at this stupid company gives a damn.

Suzanne Crew

Great service and advice from Dillon and Doug at Avondale Verizon ! Needed a new phone after strange death of Motorola mini, and after many efforts they were able to save my contacts even though I hadnt saved them to the cloud. So happy now!! Thanks, guys!

Sierra McVicker

Very pleasant experience! Mike assisted me, and he was extremely helpful and friendly! Very professional and easy to talk to. I will definitely be recommending friends and family to him for any help or assistance for Verizon phone lines!

James Brown

Very friendly and helpful! Got the point across very clear. Didnt feel like we were given a run around. The staff was very personable and easy to talk to! Would recommend this store for the southern Chester county area!

Lara Knittel

Great service and very helpful in explaining the full plain without bias, patient, provided many options to gauruntee the most satisfaction, Mike was who we delt and was wonderful

John Haas

Jason helped me get my new phone! He as very knowledgeable and helpful! He is the best; if everyone was as helpful Verizon would be good to go!

Leigh Stockbridge

The three gentlemen at the Avondale store went out of there way to help me. Drew, Mike and Jason were extremely helpful! This is my go to store!

Karen Sylvanus

The employees know exactly what to do for any questions. Ive been here several times and everything has gone very well. Great atmosphere too.

Elizabeth Kaniuka

Mike was wonderful! The process was less than an hour & he knew the answers to all our questions. Id recommend this location to anyone.

Janie Tink

Everyone in the store has EXCELLENT customer service skills. They go BEYOND! They explain thoroughly and I recommend them highly!

Edward Mcanany

Great customer service. Go see Jason, he knows how to treat a customer.