Apple Suburban Square

Reviews 6

MA

Marisa C

I wish I could give this store infinite negative stars. My first experience with them (even more horrible), is detailed on Yelp. I went in tonight to buy an armband and charger cable for my iPhone 7. I had researched these products earlier today on the Apple Store website, and it said they were available for pick up at this location within an hour. I think any normal person would assume that means they are in stock in the store....no retailer delivers to specific locations within one hour. When I arrived at the store, they were not busy, and at least 15 employees in bright green shirts were on the floor. As I walked through the store, not a single available employee said hello or asked if I needed help. I made my way to the accessories area, where another employee, who was not helping anyone, proceeded to ignore me for 5 minutes. She was clearly "very busy" scanning products that were already on the shelf, price marked and well stocked. I finally asked her a question or two and she made me feel as though I was bothering her. It turns out that this location does not even sell armbands, which is odd since the website said they would be available for pickup within the hour. I mentioned this to her and she said nothing. The level of arrogance from the employees in the store is absurd. I dont know why they act as though they are above their customers (maybe its a pre-req to get a job here, HA), but as an employee in ANY service/retail industry, it is your job to assist your customers... especially when they are paying top dollar for products. This store and its employees need a serious attitude makeover. I will not attempt to shop here again, which is a huge inconvenience as an iPhone owner and resident of Ardmore.

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Zhonghui Wang

I have never done a service review in my entire life but this one. I brought in a dead Iphone 5 in warranty with a booked appointment at Genius Bar. The guy served me took the Iphone in and out, told me to sign up the icloud ID to turn off the "find my iphone" , which I have never turned on.(I dont even use icloud). I signed on the apple ID as asked on a in-store MAC. Of cause, it showed my ID had never set up icloud service. But this guy kept saying that "find my iphone" is on. I asked him to check the IMEI # he put in his ipad to creat the repair record, because I highly doubt he had the wrong IMEI# and log into a wrong iphone info. But he refused to do so,and had his ipad closed the whole time just kept saying its comfirmed. Now, I am 100% sure I dont use icloud on this device. I felt he was just ignored to service me. After feeling bad and stood there by myself for 10 minutes. That guy came out from the back with uniform off and left the store, I finally realized he is rush to get off work. I even got the repair histore of this device with help of another apple Genius, showed this iphone had never had a repair record. How does a apple worker refuses to serve customers because its time to go home? Unfortunetly, I didnt get his name and employee ID but i think I will go to store again and get it. This is such a disgrace for the reputation of Apple Service.

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Duane C

This was my first time in an Apple store. I had an appointment to try to fix my iPhone, which is 17 months old and has a defect that caused the screen to turn red. The phone is well taken care of, always in a case, etc. I thought, even though the phone was out of warranty, the store might offer a courtesy replacement. I have heard stories about stores doing this. Well, I can confirm they are just stories. The best they could do is offer me a replacement for $150 (without a new phone contract). Actually, a nice gesture considering I didnt have insurance or an apple care plan. I wasnt really expecting Apple to replace my phone at no cost; after all it was out of warranty. At the same time, a company that prides itself on creating exceptional products should consider the impact a defective phone after 17 months has on my confidence for future purchases. There are plenty of companies that understand this. For example, my 05 Acura MDX needed a new transmission while out of warranty. Acura paid 98% of the bill ($2,600) because they have had such trouble with that part. I would expect a similar approach from Apple. Anyway, overall store experience was fine; a little chaotic. My rep, Jim, was nice enough and took his time to discuss options, but you can tell they dont have much flexibility in their solutions.

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Nicolas Troyano

Our hard drive failed which freaked us out, but John Jay at Suburban Square was excellent. His calm, responsive, and confident approach made us feel completely at ease. He took his time with us until he figured out the problem--we had a "vintage" (2007) iMac, so John Jay directed us to Micro Center just down the road and told us the best hard drive to purchase & get replaced. He then asked us to come to Apple once that work was done to retinstall everything from our Lacie back up (thank goodness we had that!). Micro Center also did a great job installing the new hard drive in just a few hours. When we returned to Apple, we worked with Joshua, who was equally as excellent to work with. He took his time with us, explained everything thoroughly, and put us at ease while helping to get our iMac up and working again. I believe there was a man named Dave? who was also helpful during this process. Our experience at this Apple Store was pure excellence, and bravo to the gentlemen who were so good to us--thank you!!

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Keith Brian Bacalla

I went to this Apple store to purchase an iMac today and was appointed with an incompetent and rude Apple "genius" named Kayla. She hardly talked to us during the process and when we asked questions, she answered in a gruff way. I wanted to charge a portion of the cost on my credit card and pay the remainder in cash, but she charged and processed the full amount on my credit card and brushed off the accident by saying, "I screwed up but I fixed it," and did not even apologize. Even though she refunded me the difference in the amount between what was charged and what was meant to be charged, I have to wait 24 hours for the refund to be processed and this would be okay if I didnt have automatic bills scheduled for tomorrow as well. Now, I will be charged a overdraft fee, all because Kayla "screwed up." I called the store later on and all he was able to do was make a note of the incident. Save yourself the frustration and trouble and go to the Apple store in King of Prussia or to a Best Buy.

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Lily Zelov

I am increasingly frustrated with my cheap Apple products. However, I needed to get my phone screen repaired, so I went into my local Apple store. The store was busy, as usual, so I had about a 10 minute wait, which was fine. The man I dealt with was kind and helpful, and he sent my phone in to be repaired. However, since I am under 18, I needed a parent to accompany me to pick up the phone when it was ready. My parents had plans, and I was fine picking it up tomorrow morning, but they graciously agreed to go with me to get the phone. My father had somewhere to be, and we knew it would be tight, but we did not think this would be impossible. We got to the store around 7:30, and it was nearly empty. There was more than enough staff to go around. However, after we checked in, nobody came out with my phone. After a 10+ minute wait, my father had to be somewhere and we left, without my phone. Huge waste of time. Next time I will be getting my phone repaired at Staples.

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