Pep Boys Auto Service & Tire

Category:	Car Repair and Maintenance
Address:	4966 William Flinn Hwy, Allison Park, PA 15101, USA
Phone:	+1 724-443-2600
Site:	storelocator.pepboys.com
Rating:	3.1
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–4PM

Location

Photos 46

Reviews 17

Brian m

Bill the manager is extremely aggressive and confrontational towards customers. My experience: Noticing my car had been serviced, and waiting in the lot I asked if I could be checked out. Bill (the "manager") literally told me "I am only one person. Ill get to you when I have a minute!" I stared blankly in shock for a couple seconds. Then he proceeded to ask me "You got something you want to say!?" Bill was ready and asking to fight me. Then he took an additional ten minutes doing his own paperwork leaving me waiting for my car. Prior to that I watched him bully a middle aged woman, displaying the same aggressive behavior. He is unable to manage his duties, is easily overwhelmed, and takes it out on anyone around him. If he hasnt been already, he should be fired. I will never go to a Pep Boys again because of him. You should take your vehicle down to Mr. Tire (30 seconds away) for better prices and customer service.

Bob F

If you want to be insulted by some condescending jerk like you didnt know what service you ordered online, then this is the place for you. I ordered the managers special synthetic oil change for 49.99, but also took along a $15 off coupon in case $15 off the regular price was a better deal. It wasnt, and unfortunately the appointment sheet I printed only listed the service and not the price online. Instead of looking online, the counter rep just kept cutting me off when I tried to explain that using the coupon off the regular price was going to cost me more money. He looked like he more more pissed off that I would even debate it with him. I finally just grabbed my keys and walked out. What a waste of my time. I wont EVER go back to the Allison Park Pep Boys for anything for any of our cars.

Allan Stewart

This Pep Boys location is different ... The guys that run this shop are just awesome. They are busy but ... isnt that a good thing? If a shop is not busy ... there is a reason for it (because they suck) Bill the manager is awesome and takes pride in the work that comes out of his shop. I drive past 15 other shops to bring my business here. Brought them a set of fresh painted wheels with the plea to be careful not to scratch the paint for a tire mounting and balance... Not a single nick or scratch from the guys here. Pep boys in general can be sketchy ... this place is the exception.

Joe Wegler

I will never go here again i had my vehicle there for almost 2 months and when i would call to get some info the guy wasnt around and i would never get a call back. After all that i was finally told what was wrong but that they couldnt fix it there it had to go to the dealership so i sent it there amd get a call from the dealership that says there is no battery in your vehicle i know for a fact there was one so pep boys decided to just forget to put my battery back in lost all of my business and never gonna go back

ron Goddard

they left my wife stranded with a little over 45 minutes before they closed all she needed was a valve stem replacement in 5 minutes job they told her that they could not do it I left work how to take a tire off and went across the street to N.T.B does guys take care of it I wouldnt send my worst enemy to pepboys now also by the time I traveled there with the power of thought it repaired they were still open in their customers in the lot

James Gephart

I had rear calipers and rotors replaced for a Miata. I had great service from the group including no-hassle appointment scheduling. The work was done professionally and minor adjustments all taken care of on the car. All the work was done at a "reasonable and fair price"...much better than the pricing from some of the other competitors in the area. I will be returning for future work for sure! Thanks for great job guys.

Brett Moore

When I dropped my car off, Chuck at the desk, let me know that it might be a while because I just stopped by, which was fine. He had very good customer service and was very polite unlike many other auto shops. I would highly recommend the Allison Park Pep Boys. All I needed was an oil change and even though it took longer than expected (because I did not schedule an appt.) I will definitely return for further car care needs.

Trinity L.

Poor customer service, inconsiderate, and did not fix the problem whatsoever. Staff was very lazy and did not do their job correctly. They did what was quick and easy for them. When called to tell what the problem was, they were rude and by no means apologetic.

Carl Massart

This Pep Boys is basically a tire service garage. Dealt with Scott and he was great. Had my tire ready for me and got me the on- line price. I dont live in the area, but if I did this place would be on my radar. Thanks again for the friendly service Scott!

Gary Waite

Call in and the person who answered the phone said he was by himself and that there are 2 more lines ring can he call me back, so the 2 lines that are ringing are more important than the person you are talking to. Hello Firestone want my business.

Cyberdyne Systems

Counter attendant was very impatient, disrespectful, and challenged me on everything I said. I immediately left to take my business elsewhere. Consider me a lost customer Pep Boys, as I will NEVER return. Hasta la vista Manny, Moe, and Jack.

BigDaddyRat454

What happened to the manager Bill? Ive used this shop for years and followed Bill from when he worked at another local shop? He always delivered and went out of his way to get tires for me.

Jeff Hoy

Made an appointment for an oil change. When I arrived they said the wait would be 3 hours. They said they were too busy to call me and let me know in advance.

Jason B

Store manager bill a little rude. Just dies not have good customer relation skills

dave zawrotny

If you call these people prepare for lazy and stupid jerks.

Christopher Beardsley

Excellent customer service and great prices!

Mike Ondras

Friendly and competent