Staples

Category:	Office Supply Store
Address:	1805 N Tomahawk Island Dr, Portland, OR 97217, USA
Phone:	+1 503-283-8686
Site:	storelocator.staples.com
Rating:	3.2
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 30

Reviews 16

Cris Tee

If you have a choice of Staples stores near Portland, do not go to the Jantzen Beach store. I went there to order business cards. The blonde girl working in Copy and Print (her name tag said Assistant Manager, name starts with "S"), does not know her stuff. She couldnt open a file on my thumb drive, jumping around from computer to computer and helping other customers when she was supposed to be helping me. A half hour later, another employee showed up and I asked him to help me instead. He opened my file immediately! I ordered 400 cards. That same blonde girl was working the following week when I went to pick up my cards. When she handed me my box of cards, I knew it was only 200, but she said "Oh, its 400, this is the size box we usually use for 500 cards." Was she lying on purpose or just clueless? Im not sure, but I had to--again--pull a different employee aside to get help. The second employee confirmed the box I received is for 200 cards and thats what I got--not 400. I had to make a second trip later to pick up the rest of my order. I went in this store for the last time this week. I needed pen refills but the display wasnt stocked well, so I thought Id ask about that. I went up to an available cashier and she was on a personal phone call. She let me stand there for a good minute waiting for her to finish. Finally she hung up and told me she would page a stock boy to come to the pen aisle and help. After a couple minutes the stock boy was coming towards me when he was interrupted by a customer with a question. He hesitated briefly and decided to blow me off and help the other customer first, even though he had been paged for me and Id been waiting. That was it. I walked out and will never go back. In a nutshell, there is too much incompetence and poor customer service at this store. They have some work to do.

A Private User

I went in at 9am on a Monday to get some color prints made for work. I needed only 15 copies printed from my thumb drive and the store manager refused to help, saying he was too busy, and no one else was available. But, if I came back at 11am, someone would be working at the copy and print center to help me. I was so upset, went to Office Depot and had a friendly woman help me instead.

A Private User

The good thing - its close, some of staff are quiet nice. The rest - weak tech dept. - take your computers, etc someplace else, The store "general manager" has either been in his job too long - or just not suited for customer support...seems to enjoy strutting around store. Rest of staff is helpful, but the stock selection & their knowledge of it is weak.

Marcella Bibler

The print and marketing service was fabulous. They worked with me and helped me saved money. I literally tossed some paperwork Infront of them and they did everything for me. Customer service at its best. They went above and beyond what they had to. Danny and Liz are amazing.

Sandy Johnson

Ordered something in and they didnt call me to say it arrived. So I went there and checked and while I waited I saw the thing I ordered and just bought it. Idk why online it said it was out of stock. Not impressed with this store. The employees were nice though.

Howard Fan

Came here to find an item they had on sale, but they were out of stock. The store manager and associates were kinda clueless about the product, and wasnt able to help me order it. They were fairly nice about it, but not very helpful in general.

A Private User

This was by far the worst experience ever. The customer service is horrible, and even when you say NO!, they continue to harass you to buy everything that you DONT need. I DO NOT recommend this location to anyone.

Asd Dist

The staff is friendly and helpful. Unfortunately they have a new printer/fax that is sooooooo slow. I sat for 10 min to find my fax didnt send. Thats my last time here. Office Depot did it in 3... and it sent

Ron Micjan

Jackie in the print shop is great, she understands the equipment, is pleasant to work with and gets the job done on time.

Clinton Berlin

Everyone was so kind to me they were stretched out the not too many workers they couldve used a few more

Richard Slackman

They lied to my face an tried to over charge me. They SUCK THE BIG HAIRY ONE

Kay Bridges

They had what I needed and were helpful in deciding what it was I needed.

Robin Burns

Staff is very friendly and helpful.

Paul Wild

Its a Staples, what else can I say?