Sears Hometown Store

Category:	Appliance Store
Address:	1621 NE Baker St, McMinnville, OR 97128, USA
Phone:	+1 503-472-2101
Site:	searshometownstores.com
Rating:	3.1
Working:	9AM–4PM 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9AM–6PM 11AM–4PM

Location

Photos 13

Reviews 7

James Benedict

My experience with the McMinnville Sears store has been FAR less than stellar! on 04/13/2014 I purchased a Craftsman String Trimmer Mower ($384.00). I used this item two times and it failed to start. I returned the item to the local store and spoke with the store owner. He informed me that the item was past the return date( by 8 days, if you counted business days it would be less). He stated it must be sent out for repairs. I asked him how long that would take and he stated that it may take " two weeks, three weeks or maybe longer". I told him that was unacceptable and that perhaps he could exchange or refund my purchase. He became very rude and stated that there would be no refund or exchange and Ill just have to wait until its done. I told him that I really needed the machine and I couldnt wait that long. I just wanted to end the transaction. He then stated, " you obviously didnt hear me, I told you there was no refunds! if I refunded everyone with a bad piece of equipment that came in here Id be out of business". I told him that he must be kidding and asked him if he really wanted to alienate customers with this rude attitude. He then stated that he was "done" and "thats the end of it". I was livid. I left the store and all the paperwork and called Sears Corporate in Chicago. They called him and he again refused any compromise and solution other that me waiting for this unspecified repair period. Sears Corporate, after trying to reason with him, called me and informed me that since he was a "Franchise Owner" there was nothing they could do for me. I went into the store two weeks later to check progress as I had heard nothing since leaving it there on 05/21/2014. The owner informed me that he hadnt heard anything yet. He didnt even offer to call and check. By now I was really angry.. I asked him to reconsider and just put and end to our transaction and interaction. He stated that he didnt have to do anything and that everything he was willing to do is being done. As of this writing (06/16/2014) I went back to the store today. I asked him if the mower was done. I went in the back and brought it out. I asked him how long it had been there. He shrugged and stated that it was "probably Tuesday or Wednesday of last week, maybe Thursday". I resisted the temptation at that point to ask him why he hadnt notified me. I asked if it ran ok now. He stated "who knows". I said to him "dont you think it would be a good idea to find out?" He pushed it outside and pulled on the cord at least 8-10 times. I told him it didnt appear to be fixed. He stated, "its probably out of gas". I said, so now what?". He stated, its been fixed theres nothing else hes willing to do. I asked him if he even knew the meaning of good customer service. At that point he began to raise his voice and tell be to get out of his store and never come back. "Take your damn trimmer, sign the papers and get out"! I told him to keep it and that Id just deal with him in court. He stated that "I have lots more lawyers that you do and Sears backs me". Then stated that, It wont cost me anything...anyway Sears pays all my legal expenses". I was so angry and upset I just left. Sears Corporate tells me that the company policy states 30 day returns on mowers. They just dont understand why hes being so rude and uncooperative. Long story short folks.... I pity you if you buy anything in this store and it breaks down! This owner should not be in a customer service based business. I have owned my own business for over thirty two years and if I treated my customers this way I wouldnt have a business very long. Save yourself some time, anguish and money and take your business to someone who appreciates their customers! I will NEVER shop Sears again! - A former loyal Sears shopper, but no longer.

Glenda Stewart

I would give this store 0 stars if possible. My tenant returned an online purchase (a/c unit) to this store with the online receipt. The store accepted the unit. Two days later I get a phone call from Sears saying they dont accept online returns. When I asked why they accepted the a/c unit in the first place, a manager was put on the phone. He reiterated that this Sears is a franchise and not part of the Sears network. Also, the unit was listed as missing. [I have checked my account and this order is labeled "fulfilled."] When I again asked why they accepted the unit in the first place, he called me rude. When I asked why they wouldnt send it to a Sears store who could process the return, he said "I dont want to pay for it." Frankly, my tenant was in error to go to this store. But the store has a responsibility, too, because they accepted the unit. I am angry at the managers rudeness to me and the hassle this is causing. Very, very, very poor customer service. Do not ever go to this store.

Lyndsy G.

I went to sears 3 times in one week to price check and research the Kenmore brand. The staff was friendly and gave me a lot of information. I bought my appliances on the 3rd time and they were great with helping me find the best deals. They know their stuff! I would highly recommend them.

Justin Huff

The employees here have gone above, and beyond my expectations in their efforts to ensure the customers of my kitchen remodeling business get exactly what they are looking for in new appliances. If they are unable to procure something they have even suggested other avenues to do so.

Sharon Cook

Well I see my post of 3 months ago disappeared So wont waste my time in the nightmare of dealing with the McMinnville store and owner. Bottom line stove top not installed correctly but owner blamed GE as product failure. Cant wait for this location to go out of business.

Lori Cakebread

They were extremely helpful and knew allot about the products. My only did like was they didnt have allot products in stock that I wanted so I order to get it out I had to wait and it would put the delivery of my refrigerator off by couple weeks.

Aaron Smith

This Sears was possible heaven on earth. Im Searious. I slept for 16 hours on a bed in the Sears and no one said squat. I was not "searing" in pain but had a fun game of hopscotch with a large employee. I give this 5 "Sears"