Beausoleil Bridal Boutique

Reviews 3

K

K Shi

I was incredibly disappointed in the service I got today. When I first showed up, I was greeted by a super sweet girl who was friendly. I initially was excited to try on dresses. I let her know I was the matron of honor and it was just the bride and I trying out dresses. She smiled and said that I would be working with a girl who named Cheryl. She showed up after the other girl,and did not even introduce herself. She started walking towards the dresses. I tried to show her a few examples of what I want, and she did not seem interested in what my bride or I wanted. I asked for a strapless dress, and she starts picking out dresses that have straps. I pointed out the fact that I did not want certain dresses and she said okay and just put them in the pile for me to try on. I put two back, and somehow they ended up in the pile of stuff to try on. While she was picking out dresses she just started talking,not directly to me or the bride, but just talking about how beautiful the dresses that I did not like looked and to have an open mind. I went into the dressing room, and she did not offer to measure me or even ask my size. While I finally got my clothes off, she opened the curtain without giving me notice (which she did several times throughout the visit) wide enough that anyone walking by would see. The mirrors face towards the room so anyone could have seen my almost naked figure in the mirror. I hid behind the dresses and she didnt even apologize for ripping open the curtains and scaring me. As I tried on these dresses, she did not ask my opinion, and kept saying to imagine what it would look like it a different cut, style, etc. She didnt listen when I told her what I didnt like about it, and kept picking stuff of the same type. By the end of the session, after trying on four dresses, she decided to measure me. She came off as disgusted as she poorly measured me ( I took theatre so I have an idea where to measure at ) and said she would be right back. I sat there and waited with the bride, waiting for a piece of paper with the model number of the dress i was slightly interested in. Almost 10 minutes later she comes back. No one new entered the store. She then grabbed us and walked up front. She kept spelling my name wrong even after I corrected her three times. She was blunt and made me feel pressure to buy on the spot, after me telling her that I had one more place I was going that day. Overall, despite the good selection of dresses, I would never recommend this place to anyone. The service from a place can be ruined from one person, but I would never want to risk putting anyone in the embarrassed and nervous state I was after working with her.

NI

Niks Niks

I bought my wedding dress from Beausoleil, and unfortunately, I did not have a good experience after ordering my dress. After the dress came in I had to do alterations and was told to make an appointment for a consultation with the tailor. A young lady scheduled an appointment for me. I ended up receiving a call from the boutique a few days later telling me that they needed to change my appointment. We rescheduled, and then a few days later Debbie called me and told that they would need to change my appointment again. She was very rude and made it seem like it was my fault that. She didnt apologize to me for their mistake, but instead made me feel like I needed to do something about it to make it right since they were almost fully booked. I went in and complained about her attitude and customer service, and she blamed the whole scheduling debacle on a young employee. Tatyana was nice at first, but she ended up doing a job I didnt ask for. She gave me 2 options for the bustle, and I chose the cheaper and simpler one. She did the more expensive one and stacked up the price. I didnt know this until the day I went in to pick up my dress. She argued with me, and told me that it had been a lot of work, but I told her that it was something I had not agreed to. She didnt back off, and I ended up just paying so I could get my dress. My husband went in after our wedding, and they (Cheryl, Debbie, Tatyana, and another young lady) slandered me, and told my husband a bunch of lies on what happened. I ended up calling to make another appointment so I could go talk to them myself. Cheryl and Debbie were the ones who I was supposed to meet with. On the day, Debbie "had stepped out for a minute and would be right back". But she never came back. I expressed my frustrations to Cheryl about how everything had been handled and the fact that I had spent thousands of dollars in their store, only to be treated like I didnt matter. Plus the fact that they never seemed to work with the customer and try to make things right, but were just about the money. Cheryl apologized and gave me a refund of the extra amount that I had been charged for the bustle. I was disappointed because I thought I would have a better experience since this is a small local business. It definitely wasnt how I pictured my wedding dress experience ending up to be. I wouldnt recommend Beausoleil if you want a personal feel, and want to feel like you are receiving the kind of customer service you pay for.

DA

Darla L

If only 0 stars was an option! Heres my experience: I recently had my measurements professionally taken by another local dress company and when it came to ordering a bridesmaids dress for a different wedding, I gave the consultant at Beausoleil my previously recorded measurements, and when I thought they tried to choose the size that best met the measurements, they actually recommended I order 2-3 sizes up. After a little struggle, they let me go with the size that I knew I was. A while later the seamstress at Beausoleil (who we had not been working with at all perviously) came out and harassed me in front of everyone about needing to get me measured with a no-matter-what attitude. When I refused politely (saying that it would make me feel more comfortable using the measurements I already had) literally over 10 times, she proceeded to guilt trip me, ask for the validity of the measurements, told her the dress that I had previously bought by the same designer for a different wedding was a "phony" and "wasnt real" and disregarded my feelings after I told her I wasnt wearing the appropriate undergarments to get measured-- all with a rude and skeptical tone of voice. When I still wouldnt let her measure she raised her tone of voice and announced over and over that "YOU WILL NOT FIT INTO THAT DRESS IN THAT SIZE!" It was a very frustrating and embarrassing situation. I recognized that if the measurements were off, it would be my own fault. I told them that this was fine, and that I would take responsibility. She said that "youll be liable when you need to order a new dress because theres no way this will fit you." The seamstress was disgustingly disrespectful yelling at me in front of the whole store, the bride and her family. After ordering the dress 2 sizes bigger to appease the now nervous bride, at the register I had to pay extra due to the fact that this size was "bigger" than the standard sizes. I hope Beausoleil takes a hard look at the customer service they are providing and makes changes. Professional development is highly needed, and I dont recommend anyone go here unless theyre prepared to be harassed.