Best Buy

Category:	Electronics Store
Address:	5801 N May Ave, Oklahoma City, OK 73112, USA
Phone:	+1 405-840-3796
Site:	stores.bestbuy.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM

Location

Photos 100

Reviews 6

Justin

Was looking to replace my car radio last fall and Joseph D, their car electronics guy recommended a JVC unit. Before install Joseph appeared cordial and assured me he would take care of any warranty work if need be. Well, the JVC unit gave repeated issues with sound quality and we had to replace it. Joseph admitted others were having issues as well with the JVC unit, and we eventually had to replace it again with a Kenwood. Surprisingly, Joseph made a comment at that time that I was having a lot of problems and next time he may have to charge me labor costs. At that time, I inquired about an amplified antenna to get a clearer AM reception and Joseph recommended I purchase a metra antenna through amazon and he would install it for a fee. After I received the antenna and he installed it, he said it was no better than factory and asked me to return it. Problem was, after Joseph removed the aftermarket antenna, I had no AM reception whatsoever. When I called Joseph about it, his response was impolite, he said he doesnt know what to say, he said I should have reception and all I can do is purchase an amplified antenna. I stressed to Joseph that I did have AM reception before he tried installing the aftermarket antenna, but Joseph seemed unwilling to look at it. His work I noticed is kind of sloppy and this level of being unprofessional really upset me. Well, I called the Best Buy on Memorial and talked to Dakota, one of the lead guys there and explained the situation. Dakota was great and he asked what can he do to make me happy. He introduced me to John, his car electronics guy, and boy was he more knowledgeable and skilled. He set me up for an appointment and cleaned up Josephs mistake, a cut AM wire that was never reconnected. John then told me to just call him if I need anything else. Much better experience on Memorial from Dakota and John. The phone answering service is generally poor at the N May location, and the car radio issue makes me contemplate whether I should even go there anymore as I was even reconsidering looking elsewhere for updating my entertainment center.

DeeDee Henry

Went in to buy a tablet that I had priced online, a salesman ask in passing if we needed help, I guess we surprised him when we said yes and ask about the tablet in a different color and that the display price was not the same as the prices on the box. He left for 10 to 15 min then came back and said black was the only color. So I ask about the difference in price he said the display price was wrong and that this was the newest tablet thats why it was $20 more. So I said the display is no longer available? He said no I guess not, I said that the price was online as well and he shrugged his shoulders. I told him that maybe the price and display shouldnt be "on display" so he slides the price out, and just walks away. No- thank you, can I help with something else, let me check with my manager, kiss my ass.... nothing!! As he walked away he turned around and looked at us, then continued on like he had never even helped us. I found it kinda funny that the online and display price were identical but they dont carry that item any longer ?!? Looked around for someone to help and no one. So we looked around for other tablets, my husband picked up a display and the alarm went off, 4 employees just turned and looked at us......finally one came over and turned it off explaining it was messed up and they were waiting on new ones.... okay, if you know its broken, why not turn it off or fix it to where it cant be picked up?!? They were extremely rude and obviously didnt know if what he was telling us was correct or not and didnt even try to find out!

Jim Pickle

Waited in "customer service" for about half an hour. Then, when I got in to the counter, the girl tells me that since she cant find my purchase by phone number or credit card (an a product with an alleged lifetime warranty), I cannot even exchange my tripod. She said the warranty, even with a receipt, is two weeks. I had the same experience on a fairly high dollar defective electronics product, also. The kicker was that I was going to buy another tripod - a different one (obviously). On the shelf, Best Buy had many of the defective tripod that I had just returned for exchange (but ended up having "recycled"). Once again, I almost falled for the trick of purchasing another tripod under my "Rewards" account... until the security guy, in the absence of any people at the registers, pointed me to check out with the same "customer service" group. Glancing at the long, slow lines of the understaffed "customer service" counter, I simply left. This store has many overeager sales people to get you out the door with product, but nobody to help you after the sale. Hello Amazon and other online stores, bye-bye Best Buy.

A Private User

Best Buy used to be the place to buy electronics. Just a few years ago they had the best prices and a huge selection of computers, printers, accessories and every other type of electronic or appliance you could want. But they have fewer competitors now and the selection definitely isnt what it used to be. I went in there today to find a DVD-ROM drive and there were maybe six choices: two of them were sold out, two of them were internal (I wanted an external one), one was Blu-Ray, and one was way out of my budget. So that leaves me with nothing. They seem to be focusing on superfluous stuff like digital picture frames and movie projectors, rather than the basics. They have a ton of people working there, but I still couldnt find a single person to talk to. Basically, I dont see the point of going in there when I can just shop online. On the internet you can find what you want at the price you want, which is definitely not the case at Best Buy.

Jason Bodin

The definition of insanity is doing the same thing over and over and expecting different results. Well shame on me for giving Best Buy another chance. I am a premier silver member but will not be giving another dollar to Best Buy. After having had two poor experiences with TV purchases I was going to purchase the Samsung S5. Amazon was offering the phone to Sprint customers for $99 with a two year renewal. I called this location to see if they would price match the phone from Amazon. The lady from Best Buy said she would check with her supervisor and confirmed that they would match the offer. Upon my arrival, I was notified otherwise and there was nothing they could do. The customer service at this location is very poor and I would not recommend them to anyone. Save yourself time and money and stick with Amazon or other online vendors.

Matt McNeil - McNeil Liquidations

We went into Best Buy on north May today to buy either a tablet or an iPad. We looked and looked for the longest time, but could find nothing that really met our needs. (We really want a glorified web browser with very basic memory -- nothing more. But we didnt know how to articulate that to the first salesman we spoke to.) Up came a young man by the name of Caleb. He worked with us for about twenty or thirty minutes, and was patient in answering all of our (probably pretty dumb) questions. He steered us toward an Acer Chromebook -- a much less expensive item. Well, we bought it, along with a new mouse and a Mac Airport Express. We love all our new purchases -- they fit our needs PRECISELY. Thank you, Caleb, for your candor, your clarity, your patience, and your honestly. You deserve the very highest praise.