Best Buy

Reviews 3

MI

Mikaela Sevcik

I have been a Best Buy customer for years. I have purchased two televisions from them, and have always purchased my cell phones from them with the Geek Squad protection plan. After how I have been treated and what I have gone through I will no longer be purchasing anything from best buy. I had a Note 4 which is no older then 6 months, the charging port quit working. I brought my defective device into Best Buy and with my Geek Squad insurance they were able to put in for a replacement. I had to wait almost 2 weeks for my replacement due to the phone being on back order. I received my replacement phone, transferred everything over and realized that the home button did not work and the phone was over heating. I then had to drive back out to Best Buy, explain what was happening, they checked everything out and sent for another replacement phone. I again, waited almost 2 weeks for my refurbished phone to come in the mail. I once again, transferred everything over to find out that the mobile data would not connect. I have no internet connection. I went to Best Buy AGAIN. I was at Best Buy for over 2 hours while they checked everything out to make sure the phone was "actually" defective. They sent me to the Samsung guy, who did a factory data reset that ERASED all of my music and files. I lost everything that wasnt saved to my Gmail account. They sent me over to the mobile department who took my Sim card out and inserted theres, and it still wasnt working. They then sent me back to Geek Squad, the manager explained that there is nothing he could do but put in for another replacement, and never apologized for my 2 hour wait and all the travel time, driving to and from. I then called Customer Service, I spent 2 days trying to get a hold of someone who could do something for me. All I wanted is a gift card for the value of the phone so I can purchase a new phone because obviously their refurbished phones do not work properly. The people at customer service and Corporate Customer Care were rude. To top it all off, I recently purchased a television from Best Buy on my Best Buy credit card, made a $500 payment right away on it. Never received my bill so I called to make a payment and found out a payment was due the day before I called and I had received a $25 late charge. I paid the remainder off including the late charge while I was on the phone with Best Buy and explained I never received a bill. I gave the customer service rep my current address and he said that is the one they had on file. He also, was very rude. Back to the cell phone situation, the lady at Corporate I spoke to about all the issues with the Note 4 asked me to verify my address, they in fact did NOT have my current address. They had an old address, after I spoke with multiple people about it, got charged $25 and the customer service rep assured me it was correct. I explained to Customer Care about that incident also and there was also nothing she could do. So that is why I will never make another purchase from Best Buy again and they didnt seem concerned about losing a customer. I advise you to avoid the headache and bad customer service and shop elsewhere!

JA

Jason Hoy

I had 15 dollars in rewards certificates in my account and wanted a Nintendo eshop card. So I ordered a 20 dollar one online for in store pickup at the Strongsville, OH Best Buy as it said it was available. I then received an email that the order was delayed until Friday, April 21. I have had multiple bad experiences with this location and them not fulfilling online orders before, so I stopped in. Sure enough, there were many reship cards in the Nintendo section. I took one to the counter and tried to explain. The lady at the in store pickup counter looked considerably irritated that I decided to bother her sitting. She told me it was different from the one ordered online. Not sure on this, it is a piece of cardboard with eshop credit, did I get the wrong picture? We cant switch it to the picture they have on this particular piece of cardboard? It was the same monetary amount for the same eshop. Then she told me to cancel the order and buy it again. Well, for one I was locked from canceling. Then she canceled it instead, and low and behold I could not use my reward certificates. She was extremely rude and told me I would now have to pay for all of it as my certificates wouldnt be available now. So I left without what I ordered despite the thing being right there in front of their faces. I have never been treated more rudely at a retail store, and I have had some bad experiences. Like I said before, I shouldnt be surprised, this store has left online orders at the processing step until I go in there and show the item to them from the shelf they were too lazy to stop by while no one is in the store. I guess if I decide to go to best buy again, I will drive to the next town over, I am not setting foot in this location again. I have bought laptops, tvs, games, systems, and many other things from here, but not again. It makes it very tempting for me to just order things online at another store and wait for them to ship rather than go somewhere and have to deal with people that obviously hate their job and just want me to go away.

A

A Private User

I dont like Best Buy anymore in general. But this one seems to be worse than others. Their prices are in general just way too high compared to online stores, especially on accessories. I just went there recently to look at prices for some items (sd cards, cables, wifi adapters and a couple other things). My bill at Best buy would have been more than $200. I bought the stuff online (all good products with excellent reviews) for $58, including shipping. Most of the employees seem very young with little or no experience. I usually liked going into stores to get some advice on products and didnt mind paying a little extra for that. But its better to do some research online as they usually dont really know what the differences between too products are, pros and cons etc. Asking technical questions usually doesnt result in a satisfactory answer. If employees dont have the knowledge to give good advice to customers, what is the point of a store like this? Their Geek Squad is not the best either. We had one of their protection plans for a bigger priced item that we bought a while ago. He played with for 5 minutes and then told me that he cant fix it. I just have to call their 800 number and ask them to send me a new part (it was just a small part that needed replacing). They have the parts in store, but are not allowed to give them out. But if i needed it fixed quickly I could buy the part there!!! Thats insane. I was using my phone to scan some bar codes to compare prices and doing some scanning for shopkick and I was not left alone by various employees asking me what I was doing. I finally just left.