Ganley Westside Hyundai

Reviews 3

SC

Sct Dvs

Where to start. I took my car in for an obvious noise in the steering. I knew I needed a rear brake job and told them I didnt want one at this point. After diagnostics, they claimed I needed new stabilizers and the rear brake job was required because it was allegedly part of the problem. So, a noise in the steering within the cabin is related to rear brakes? After service was performed I was told the steering noise was considerably reduced. I picked up my car and immediately heard the noise was just as obvious. I went in and relayed my concerns. The service manager came out and confirmed he could hear exactly what I was talking about, and said they could replace the next part, which he assured me would resolve it. Part was not in stock so I had to bring the car back in another day and bother someone for a ride again. They quoted the price for the part at $304, but when I looked online and found it on Elyria Hyundais website for $220, they matched the price. Pretty shady to charge $85 more for the same part as another Hyundai service center. I dropped the car off and was called a couple hours later to be told that the foreman checked the car before working on it and said it wasnt that part after all, it was a different part that they also didnt have in stock. So, I picked up my car again and waited for the new part. When the part arrived I brought my car back in with the assurance that it will be completed by lunch time. After not hearing anything by 11 AM, I call and am told it will be ready at noon. My ride drops me off at noon and am then Im told it will be another hour. What!?! I then had to explain that I was on lunch, had no ride back to work and no ride to pick me up after work to get the car, and they had assured me less than an hour earlier that it would be ready. They eventually provided a ride to and from. Problem was that this new part also did not fix the issue. They put the original part back in since I didnt want to pay for another incorrect "fix". I was enraged by the entire experience. Out of the $455 I spent for the initial parts that I didnt need and the brake job that could have waited, they refunded me $200 for my inconvenience. I had received a customer satisfaction survey and responded to it very accurately. The same service manager responded to it stating he would give me a full refund. When I didnt get the full refund, I inquired. I then got an email giving me a laughable excuse and justification that their initial refund of $200 is "more than fair". Part of their justification is that they did not charge me for the diagnostic, but the cost of the diagnostic goes towards any agreed on repairs, and clearly their diagnostics were incorrect anyway, so that nullifies that. Also, the offer for a full refund came after I was partially refunded, and then they backed out of it. So despite having to bring my car in 3 or 4 times over the span of a couple of week, inconveniencing myself and my rides, wasting time and money for parts that did not resolve the issue, being considerably overcharged for parts and being lied to about completion times, they feel the outcome was adequate? These people are crooks and completely incompetent with anything other than the most basic maintenance. Save time and money and get your car serviced elsewhere. This place is a bad joke from top to bottom.

MI

Michael Rutgers

I scheduled a test drive over the phone. After driving for an hour to get there, the woman who had been texting me about what time I would arrive showed me the "just detailed" car. There was plasti-dip on the grill and door handles that had partially rubbed off and paint marks on the seat (3 year old used car). At this point, I asked to go for the test drive that I called to schedule. The sales girl (Amanda) says her manager wont let me go on a test drive because they wanted to re-detail the car and were planning on shipping it to another of their stealerships so it had to be perfect (but said I could come back after it was detailed again...I cannot believe the audacity of someone suggesting this...she was not very bright). Within 10 minutes I could tell them more about their car than they could have (condition, issues, etc.) I had the full asking price in my pocket in cash and they turned me away (but said I could come back after it had been detailed again). Typical shyster car dealership tactics here. Do not ever waste your time or money on these con artists. In fact, steer far clear of this place. I have purchased many cars in my life and never been denied a planned test drive. Bottom line, if you want to be treated poorly by con artists, and have time and money to waste, then Ganley is for you! The very definition of terrible people, worthless customer service, and the reason most people despise car dealers! I hope dealerships like this lose enough customers and business and are forced to close, as they are not just bad businessmen, but genuinely awful people. As for the sales manager replying to this below....what a complete lack of any grasp of customer service. You wasted 2 hours of my time and my gas money driving up to a scheduled test drive. I would say train your staff better, but you are all clearly the same type of con artist car salespeople that many reviewers run into. If any , manager dared to come out and talk to me in person instead of hiding behind sales staff, we would have had this conversation in person. Instead, you couldnt even be bothered to give that courtesy and expect me to call you and talk about it...good way to try to save face on a bad review, but it is obvious, like a lot of "sales managers" you showed your dealerships true colors. I let several coworkers today know of my experience and two separate people told me Ganley is known for poor business practices and bait and switch tactics...go figure. If you want to make it better, reimburse me my gas money and time. But you wont do that because you are truly poor businesspeople. I hope people read this review and realize what type of establishment you really run before they waste their time on you. You deserve to lose clients, your business, and ultimately, your jobs. When you continue to treat people this way and I assure you it will happen. Heres some good customer relations advice from someone with a masters degree and an MBA...Every day ask yourself, "is this how I would like to be treated?" If the answer is no, then fix the problem, if the answer is yes, than you are the problem.

PA

Paul Sherman

We bought a Hyundai Tucson from Ganley in June 2012. Our salesperson was Alexis D. We purchased using the Costco pre-negotiated price program. Overall, our experience was about as painless as a car purchase could be. After we solicited bids from dealerships through the Costco site, Alexis was the first one to contact me, via email. The other dealerships didnt respond for about 30 or 36 hours. So, points to Alexis for promptness. We live about 75 miles away from Cleveland, so obviously I wanted to make my dealership visit a once-and-done thing. Alexis communicated with me via email, and didnt ask me to come to the dealer for paperwork; she was willing to work via email and fax. So again points to her. When I went to pick up the car, I was done in about 3 hours, which is probably the fastest Ive ever concluded a car transaction. (No one wants to hang around a car dealership, right?) Finally, the dealership was responsive to the details of my transaction. Before I drove away, we noticed some scratches on the black-painted portion of the left rear door, the part that surrounds the window glass. The dealership committed to fixing this, and gave me the choice of taking the car home then or leaving it for repair and driving a loaner. I chose to take the car home. A few days later, they sent someone 75 miles to pick it up, and they left us a loaner car. A few days after that, our brand-new, repaired car was brought back to our door. That is good service. In fact, that is fancy-German-car-levels-of-service. As a long-time Honda and Toyota owner, I have to say that Hyundais service outclasses them now. It also doesnt hurt that Hyundais reliability numbers are meeting and sometimes beating Hondas and Toyotas. Disclaimer: I dont work for them, no one asked me to write this, I just figured I should write about positive experiences with merchants, not just negative ones.