Category: | Hyundai Dealer |
Address: | 2961 Center Rd, Brunswick, OH 44212, USA |
Phone: | +1 866-425-9398 |
Site: | crestmonthyundai.com |
Rating: | 4.2 |
Working: | 7:30AM–8PM 7:30AM–7PM 7:30AM–7PM 7:30AM–8PM 7:30AM–6PM 8AM–6PM Closed |
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Shelly Adams
I purchased a used 2007 Nissan murano in June. To what I thought was my luck that vehicle had been brought in through trade and fell into my needed financial state. I immediately fell in love with the car. My salesman had advised me that because the car was just purchased on trade that when I test drove it to let him know anything I thought may need to be serviced with the vehicle. The first thing I noticed was the tire light was on and the brakes werent in horrible shape, but they were getting to their limit. After test driving this was the first issue I addressed. I was assured that the brakes would be taken care of and had to leave the car the day of purchase for service work to be performed and a safety inspection to be complete. One day turned into 2 days. However, being a single mother with 2 children I wanted a safe and reliable vehicle and was willing to wait. Two days later I go to pick the car up. It is plated for 45 days. I was advised that all of the brakes were changed and the blower to the heat and a/c had also been fixed as well as the car being detailed. I never seen where the car was actually detailed because there was still dirt on the seats and on the floors, but I work in customer service so wasnt going to stress on an easy clean up. The past week as I am getting ready to plate the vehicle I start to hear my brakes grinding. I am very confused at this point because to my knowledge all of my brakes were just replaced and there should be no possible way in 45 days they could get so bad they are metal on metal. I took the vehicle to a local mechanic who advised me that yes the "brake pads" were replaced, but the brakes themselves were not. My drivers side rear brake pad is completely gone in less that 45 days. Complete metal on metal. The reasoning for that is because my passenger side rear brake caliber isnt even working, so the drivers side is doing all the stopping for the back of the car. Now common sense to me when you ask a credited dealership to replace your brakes would include replacing YOUR BRAKES AND ALL THAT OPERATE THEM! However, when I called the dealership I was advised that their service department only fixes what they feel needs to be fixed at the time of the purchase, and that I could bring the vehicle in for them to inspect it, but I may accrue a charge for this issue to be fixed. I asked when I was able to bring the vehicle in and was advised that Monday-Friday from 9-5 were the only times for service to be performed. I work Monday-Friday from 7-5 everyday and being that I literally just made my first car payment today, and now have some expensive issues taking place taking off work is just not an option. Again I asked if a Saturday was at all possible and was told no that is reserved for oil changes. Any half decent mechanic that was replacing brake pads on a vehicle would have looked at the calibers and rotors on the vehicle and said those should probably be replaced as well FOR SAFETY!!! I now have to debate on whether I should miss a days worth of work to take my vehicle in for them to re-inspect it and more than likely charge me to fix it in the first place, or take it to a mechanic who isnt going to rig my vehicle up to get me out the door. I am incredibly unsatisfied with the customer service I received. I basically have no brakes on the back of my vehicle and because they were not fixed properly the first time around I have now drove the vehicle for 45 days without knowing, and have no idea what damage could be caused by a company that did a half ass safety check over my vehicle. I most definitely will be contacting the better business bureau as well as corporate Hyundai to inform them of how one of their dealerships is functioning. I was completely taken advantage of. The proper documentation was not provided, and when confronted about the issue I was basically told to figure it out. Well Crestmont I will figure it out.
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A Private User
I went to test drive a 2002 Hyundai Santa fe. Set an appointment with a rep named Jay. Great guy. Willing to come in on his day off to test drive. When I got there he said that the cars battery was dead and that a saleswoman must have left something on. He also blamed her for possibly misplacing the second key. I then prompted him to check his coat pocket where he did locate said missing key.. this should have been my fair warning. A quick jump and away we went. I was happy with the car decided to purchase. I went to pick it up today and only had a half of a tank of fuel. Not a big deal but even when I bought my 1985 Pontiac sunbird in 1998 the dealer filled it. I digress. When I left from the dealership at 6:45pm an d went to a high-school football game by the end of the game 9:42pm the battery. Was dead enough it wouldn't start. I jumpped it brought it home and hooked my trickle charger up. No surprise here the battery showed dead and unable to take a charge. I understand that it is an as is car but wouldn't you think that a dealership would have taken it in and tried to charge the battery. If it came up dead just let me know not let me drive off the lot with something that could have potentially left me stranded with my two year old son in a parking lot. I'm not asking for a brand new car... I bought an as is. What's wrong winning being honest in the process? I would not recommend this dealership based on my experience. Take heed in knowing that I drove off the lot with a car and it didn't even make it home. When I spoke to the sales rep who asked if I got the car and I told him I was currently stranded he politely told me that if it was the battery then it was on me. Should have listened to monica. There has been a slight redemption. They now offered to reimburse me for the battery that I had to purchase. Had they done it up front this all could have been avoided, bit I guess better late than never. Update. I just recieved a solicitation from them on november 15th for me to trade in the car that the timing belt went on after 3 mos.. Buyer beware on the used side
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Brad Rehker
All of these positive reviews are from consumers who were sold a vehicle that actually works - which is what SHOULD happen when you spend that much money on a product. But let me tell you how they treat customers when something doesnt go right. Sales team seemed great (except for salesman not knowing how to work their own software). Pleasant experience buying my vehicle. However, it is now just 2 months after purchasing my car and I have already needed to take it to the shop (and even fully towed) 5 times. At this point, it is now just shutting off while driving and unable to restart. When attempting to address my unhappiness with manager, he went on the defensive claiming it wasnt his fault. I interact with a wide variety of people on a daily basis, and can tell when someone is trying to talk down to me. A few days later the GM called to ask that I come in so they can "get me into a safer car". An appointment was setup with my original salesman for 5:30pm. When I came in that evening, he sat me in the waiting room for 45 minutes until he was able to see me. When I finally got some time with him, I let him know exactly what my needs were and he went along with them, showing me a vehicle I could lease that would replace the dysfunctional one he sold me just two months earlier. This was a different vehicle then what I originally wanted, and even though I never intended to drive this model I went along with it because I felt I had no other choice. After a few hours of discussion and test drives, along with picking out the color car I wanted we sat back down at his desk only for him to give me a price far above what he showed me earlier and above what I was originally paying for the first vehicle. "Final offer" was his exact phrase. After declining (with admittedly a lot of attitude on my part), the salesman brought a manager over who had a very pompous attitude and tried to "dumb down" the offer for us. I have never had a worse experience buying anything in my entire life. They have wasted two months of my life that I cannot get back, and sold me a car that I cannot drive. Stay away from this dealership.