Sprint Appliance Repair
| Category: | Appliance Repair Service |
| Address: | 1722 Central Ave, Middletown, OH 45044, USA |
| Phone: | +1 513-727-4575 |
| Rating: | 1.6 |
| Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed |
Location
Photos 1
Reviews 11
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Jeff N
Sears Repair utilizes this company for warranty work. My first call to Sears was on 11/22/16, at which time they assigned Sprint to my case. My dishwasher was finally repaired, by another Sears contractor (A&E) on 12/28/16. After wrestling with Sprint (name is a misnomer. Nothing fast about this company) for a month (literally) and repeated lies to myself AND to Sears ("part came in but it was broken" when in fact the parts are notably backordered. Telling Sears that they scheduled an appointment with me when in fact they hadnt), I called Sears, told them that I didnt want Sprint to be any part of this repair, and asked for A&E. They obliged, set me up with an appointment five days out (thats fine). Tech showed up within the allotted time frame (all day), diagnosed the issue, and found that the part (again) is on backorder. So instead of sitting back, he contacted an appliance parts company in Dayton (who has 20 of the parts in stock), had it delivered to my house within an hour, and buttoned up the job. While waiting for the part to arrive, he left, completed another job, and came right back. AMAZING!! Efficient, smart, AND productive. This is the third time this tech has been to our house for this junk Kenmore Elite dishwasher, and hes always been great. He said hes getting close to retirement, which is too bad. When guys like him retire, were left with companies like Sprint. The lesson here? If Sears/ Home Depot tries to assign Sprint to your repair order, refuse it.
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Diane Zimmerman
Sprint was contracted by Sears for warranty repair. Have been waiting for seven weeks since initial appointment with excuses of needing a part, needing two parts, family emergency, etc, etc (Sears had these all noted as Sprint does not pick up the phone when I call and complain to Sears). At one point Sears set an appointment for Sprint to come three days after Christmas. We cut our holiday short and drove back home from out of town and sat/wasted an entire day because Sprint never showed up nor called. I have called Sears seven times asking when this repair will happen, but since Sprint never answers their phone and Sears sent them our part, Sears says we have to wait it out....they will not send another company to actually do the repair. From now on, I will ask Sears never to authorize Spring for any of our repairs....I am sick over this and cant believe that Sears will do nothing to help us nor can I believe that Sears continues to contract with Sprint (but it appears Lowes and Home Depot use them as well).
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Amanda Gier
My dishwasher has been progressively getting worse at completely draining. I remembered last week I had purchased an extended warranty service plan, looked it up and found out it was good for about one more week. I called the hhGregg service plan line, and they set up Sprint Appliance Repairs to come out and fix it for me. I was a little worried after seeing these reviews, but I had no issues with them at all. They called the night before to verify that they would be out, and left their phone number for me to call them back if needed the day of the appointment. On Tuesday, they called to let me know they were en route, about 15-20 minutes away. They showed up, promptly found the problem (small, plastic foreign object blocking the check valve), pulled them out, ran a cycle to make sure the dishwasher worked, and then they were on their way. Nice, professional, no problems at all.
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Dan Ronzi
Had a service call with them through Lowes. Sprint Appliance Repair was supposed to contact me prior to arrival. They were given a 3 hour window [8-12] which is fairly standard. At 11:50 i contacted Lowes and Sprint just to see if they were having issues and what the new eta was. I understand things happen so i was looking for a new eta from Sprint. At 12:15 i phoned Lowes again to report the vendor never showed. Lowes NOW tells me that Sprint just denied the service call! Really, what good does that do me when they already missed the appointment!! I had reworked my schedule today to fit this service call in...CLEARLY Sprints time is MORE valuable than mine!! Maybe i should bill them for the 3hours i waited!
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Junk Box
HORRIBLE CUSTOMER SERVICE warranty 3rd part service through sears I have left multiple messages with sprint and they NEVER call back Sears made multiple attempts and couldnt even get a hold of them for me. Out of nowhere you will get a confirmation THE NIGHT BEFORE stating "a technician will arrive at your house tomorrow between 8am - 5pm....WHAT??? this happened twice with Sprint, thanks for the heads up so i can make arrangements AS PEOPLE WORK YOU KNOW! Oh and by the way, after much headache to call off work...THEY NO SHOWED ME after i took a precious vacation day. Sprints complete disregard for professionalism is just not acceptable. SEARS, WHY ARE YOU STILL USING THIS 3RD PARTY?
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kaine goodwin
Same issues as everyone else who wrote on here. Claim went in from lowes. 2 months later its still not fixed. No one has ever contacted me from sprint so Ive been working with Lowes to get a new service group to my house. Sprint claims they couldnt get the part in. Its an ice maker. They have them in stock at Lowes. Today Authorized Service came out. They fixed it in 15 minutes. Never use sprint appliance repair. They will not fix your item but instead will make up some story that parts are on back order. Highly recommend Authorized service though.
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Brian Broering
I have experienced the same issues as others have documented. They claim they are leaving me messages but have no missed calls on my iPhone. Hmmm that is strange. They promised me last time they would get my Fridge replaced and then stopped answering my calls or returning any calls. Sears has outsourced their responsibility to a 3rd party that is incapable.
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Eve Hunt
This is the worst company ever Sears contracted out to them to fix my refrigerator on August 31 they had to order a part and they said it would take seven to ten business days for them to get it. Here it is September the 27th no part and no one has returned my calls it goes to a voicemail automatically and never a real person this company is horrible.
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Lucas Barton
I would give them zero stars if I could. Same issues as previous reviewers. They were sent to my house through Sears to fix my dishwasher. Been waiting 6 weeks for a part that is still not in. They never call when they say they will or return calls after numerous messages left. Horrible customer service. Avoid at all costs.
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Chuck CTS-V
Just had micro wave fixed by Steve and his assistant. Switches in door were bad, they had parts with them. Covered by warranty, Lowes. Came when they said they would, could not ask for more. Good job Sprint. Thank you Chuck PS The last time I had a repair, GE repair man came and I had to wait on parts for a week.
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David Reeb
It has been two months since I made a claim. I was told that they needed to order parts and despite phone calls, still do not have my refrigerator replaced. This was under warranty through Sears and I am now seeking their help with this matter since Sprint will not return my calls. ABSOLUTELY DO NOT USE THEM!!