Logan Master Appliance

Category:	Appliance Store
Address:	2205 Smithville Rd, Kettering, OH 45420, USA
Phone:	+1 937-252-5000
Site:	loganmasterappliance.com
Rating:	3.6
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–3PM Closed

Location

Photos 11

Reviews 12

Eddie

Logan Master Appliance was a disappointment: their repairman was not very friendly (he wasnt hostile, but it seemed like it was a bother to show up) and, although I called and specifically gave them the appliance manufacturer and model, along with the issue (which I already diagnosed - I just couldnt buy the parts outright) they didnt show up with the appropriate equipment and simply re-diagnosed the issue for $75. Worse, they left my appliance in worse condition than when they arrived - a component of it was not properly re-installed so now it has entirely new noises including a harsh grinding (and the repairman treated me like I was crazy when I questioned it). I did appreciate the candor that the actual repair would cost more than a new appliance - they didnt just try to sell an unnecessary service - but at the same time I would hope that my problem wouldnt be worse when they left. Bottom line: theyre honest, but theyre not necessarily caring or competent.

Johnny Foster

I made a few calls to the local big box stores that had zero interest in talking seriously about my concerns when picking out a refrigerator, but most were more anxious to get me to come see them n the store. Well, that didnt happen, so I called Logan Master Appliance and what a breath of fresh air. I dealt with Angel and she is every bit deserving of that name. She was more than patient with me in the decision making process and even steered me to an amazing unit which we are very happy with everything about the choice. Im not writing this to review the product but more the business which deserves all of the 5 stars and then some. If you are lucky enough to work with Angel, you wont be disappointed.

Andi Meriweather

This company may be fine for buying a new appliance, but do not use them to fix an appliance. The repair person was polite and arrived on time, but he told me I would be better off buying a new appliance. He did offer to give me an estimate for repairs of my appliance -- I need my refrigerator and my washer repaired -- but in both cases, he said, I have seen this over and over. You pay for a repair and it doesnt fix it. Why would I want to pay for a repair that doesnt fix the problem? I called to ask if there might be someone from the company who knew for sure what would fix the problem, and the person I talked with was very rude.

A Private User

Ordered a furnace cleaning and inspection due to furnace error codes. Logan sent a technician who briefly looked at the furnace, said it needed to be replaced, and left, charging me $90. When I asked why he didnt clean it, he asked, "What do you mean, clean it?" and then said it was too old and dangerous to touch. Another company came out - carbon monoxide was zero, the heat exchanger was fine, it just needed cleaning. The ONLY thing Logan did right was refunding the fee - the rest of the experience makes me unlikely to ever call them again. PS: Im buying a new furnace this week due to the expiring tax credit, and Logan lost the sale.

Lewis Gast

Talked to someone at their location on Smithville rd. I was ordering a part for my dryer and explained that I was just down the road and would head that way. I get their and they are locking the door. I was 30 seconds to late. He sat back at the counter and proceeded to laugh. What was so funny? You guys could have made a customer for life and instead I will be spending my money elsewhere and making sure I never recommend you to any neighbor, even if we are just down the street. Lets not forget you were going to charge me 5 times what the average cost of the part was anyway. So...Go @#*#&@ yourself.

A Private User

Logan wanted to charge me $100 to walk through my door and look at my washer and dryer, both of which are malfunctioning. $74 for the first appliance, $25 for any additional appliance. This charge did NOT include any parts or labor. Ouch. I have used Logan in the past and wasnt particularly thrilled but wasnt sure who else to call. This time I fished around and called Appliance Doctor; they have good reviews and a $50 service charge that will be applied to the labor costs...I think that is reasonable. Funny thing, when I called to cancel Logan, they didnt even ask why.

Dustin Morris

I had Logan Master Appliance out a few days ago on my washer. The technician came out diagnosed it quickly but told me he didnt have the part on hand, which is OK since its a 20 year old washer that most people dont carry spare parts for anymore. He told me he was going to order it and call me when it came in. I got a call after two days that the part came in and wanted to have the technician come back out to put the part on. They got me all scheduled, the technician came out and now I have my washer back! Couldnt be happier!!

Crys Mitchell

My son had Logan Master out to repair his 3 year old washing machine. He was told by the technician that repairing would cost more than replacing it and charged him $80. I contacted Whirlpool who contacted Logan Master. Logan Master kept no record of the parts that would be needed to do the repair, nor were the parts listed on our invoice; therefore Whirlpool said they could not help us. In my opinion, very unprofessional. Would never use them again. I am thinking of reporting to the Better Business Bureau.

A Private User

Had Logans out today, wonderful service. Tech knew what I needed almost right away. Had the part on the truck and fixed it. Told me about a money saving coupon and even helped me find it on the web. Loved the technician. He didnt talk much, but communicated what I needed to know. Will use again & advise all my friends to do the same. You get what you pay for, last service experience with another company, guy was cheaper but took two week to fix my washer. Will never use anyone but Logan Master Appliance now!

Margueritte Young

Not many people take the time to write the good stuff about a company, but I am! I have had several bad experiences with the local box stores around. I was seeking out a local company and Logans came highly recommended by my neighbor. I went out and met with a sales person that knew what was what with appliances. I had it delivered by the best delivery team that has ever been to my home! My whole experience was pleasant and I will never go anywhere else. Try them out, I am happy I did!

Hannah Jones

They charged $70 for a technician to come out and check a problem with my washer, which I was fine with, but all he did was drain the trap. Since he was there about 15 minutes, and barely did anything I didnt think he would charge much in labor. The bill was $140. A week later my washer still wasnt working. I ended up going with another repair place which only charged $30 for the initial visit.

Penny Jaquay

Well i had a repair guy out a week ago paid alot for it and was told it was fixed .so i went to store to replace food i had lost .well it wasnt fixed. Lost all my food again .So if u use them make sure its fixed before u put food in fridge or freezer .Repair man was nice though but still didnt make it right with me .I think they should replace some of my food too but they didnt.