Sutherlands Lumber

Category:	Building Materials Supplier
Address:	2590 Clime Rd, Columbus, OH 43223, USA
Phone:	+1 614-276-8300
Site:	sutherlands.com
Rating:	4.2
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–5PM 9AM–5PM

Location

Photos 17

Reviews 10

David Escobedo

I really wanted to like this store. I heard about their price matching, and with them being 1 minute away from where I live the convenience was awesome. Just the other day I went to Sutherlands to buy about 50 pieces of wood. I needed about 30 pieces of 2x2 lumber. I found it at a price of $1.87 online. One thing I didnt realize is that it was $1.65 at Sutherlands. A customer service rep rung me up at the higher price. Later I realized that they over charged me so I returned to the store. When confronting one of the customer service reps about the issue this was his response.. "The guy that rung you up said you wanted to price match at $1.87 so he rung you up at that price."I said "So he knew I priced a higher amount and he just went with it?" The not so friendly customer service rep said "yes". I said "Im a customer right"? And he said yes. I then asked him if this is the way they treat all of their customers. He said no. Then proceeded to refund me the difference without even apologizing. If Sutherlands had good customer service, they would have initially stopped me in my tracks and saved me money before even leaving the store the first time. I remember seeing this particular Sutherlands worker grinning as I left. Now I know why. I will never step foot in this place again. If we truly are customers we should be treated like customers. Customer Service is going out of your way to maintain customers so that they return and remain loyal. It was very shady what they did to me. And if they will treat me this way, they will treat you the same. I bet when this particular Customer Service rep made the genius decision to to treat me like this, he didnt realize that us Customers have a voice. And Ill bet that he will regret his actions after reading this and answering to the Sutherlands owners. Reviews last forever, and so do reputations.

Chris Wotruba

Good service, knowledgeable staff, great garden center, doesnt have the selection of the bigger chains but all in all, worth the trade off. I always go here first.

Jose Espino

The good thing about this place is that they have almost everything, service, prices and products, are very attractive, thank you Southerland lumber, keep it up,

Abiúd Betancourt

wow... so much stuff here! Good prices, clean store, friendly service. I even found a hard to find drill bit here. Im pleased and I will be back for more.

Mint Waxed

Shopping at Sutherlands is like the Beavis & Butthead episode "Where are them Damn Spanish Tiles" meaning no help and totally ignored.

Robert Becker

Love Sutherlands. Knowledge, parts, tools. Lived here a year before i found this gem. Bye bye big box.

Michele Kanode

I have always found great deals at Sutherlands. Their staff are awesome and very knowledgeable.

Lexie Malone

Prices are way better here than Home Depot or lowes. Staff is always willing to give advice.

Dda Ohio

I am always surprised to find price lower here then at the big box stores.

Tyler Spears

Good place but hours are not convenient