Tower Optical

Category:	Optician
Address:	2057 Beechmont Ave, Cincinnati, OH 45230, USA
Phone:	+1 513-233-3937
Rating:	4.1
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 10AM–3PM Closed

Location

Photos 4

Reviews 7

Christa Stone

Wow! Just wow!! SO UNPROFESSIONAL!! I ordered my son glasses 3 weeks ago. Was expecting them to be ready for pick up any day.. I get a call yesterday stating they dont accept my insurance (I called before I went & ordered them to verify they accepted my insurance and they copied my insurance card at order and charged me 5$!!) I asked the lady on the phone how much they would cost if I paid cash and when could I have them by? She (with attitude) says: You would first have to pick out your frame, I mean we do have alot of different glasses, so I cant really tell you how much its gonna cost & it will take about 3 weeks... What!?! Are you kidding me... I picked out the frame 3 WEEKS AGO!! I told her I would just pick up my sons prescription and go somewhere else. That brings us to just now. I didnt think it could get more un professional.. I was SO wrong!! I arrive at Tower Optical at 12:30. A man working on glasses, glances over his shoulder and mumbles "What can I do for you?" I explain I just need to pick up my sons prescription. He says "You mean glasses, right?" No.. Just prescription. He fumbles around some papers and looks in a couple drawers and informs me he dont know where the prescription is. Maybe the girl coming in at 1:00 does. I asked if it was possible to call her or anyone that may know where it is. He says "No, I would just stop back by in a little bit." (I informed him I drove nearly 1/2 hour to get there.) "Well then you might just want to wait." he said. I go out to my car until 1:15, (over 45 minutes) for this woman to show up for work. She hands me the paper and refuses to give me back the $5. Telling me that is a fee for all the paperwork it takes to order the glasses. What glasses? Im not leaving with glasses because they dont know what kind of insurance they accept. Refused to tell me her name, so I could call management later to resolve the issue. I would highly recommend going somewhere else for your glasses. Im so disappointed.. I really liked the owner Anthony when I ordered the glasses, but all the rudeness, un-professionalism from employees and inconvenience is just unacceptable!!

Andrea Dufresne

I am very unhappy about the fact you do not get any warranty with your frames.I have Care source and got my glasses less than a year ago and my frames broke and they are charging me $55 plus tax for new frame.

kristen algiers

Wonderful staff. Very accomodating! Very nice and knowledgable and GREAT prices! Even though they do not take insurance, the prices are unbeatable!

Xcorgi

Super courteous, friendly and attentive people. Great to work with! Id highly recommend them over any of the big chain optical stores any day!

Cayla Wolfangel

Seriously so nice and helpful. Gave honest feedback on how the glasses looked on me. Awesome!

Devi Poe

I dont want to repeat the other reviews, but agree completely with all of them!

Kim Kempke

Very nice friendly staff and good prices!