Superior Kia

Reviews 3

JO

Joe Shmore

I really wanted to say I had a great experience here.. But I did not, I wanted to say beware! I first went there because they had a used vehicle there that was advertised on the internet for $2000 less then the normal price of the car. First off, it was a misprint stating it was a Manual, but it was really a automatic.. Which is fine, I prefer manuals but dont mind automatics. Talked to the sales person, test driven the car, feels fine and no issues. Everything was fine, till I dealt with the finance guys in the back... I decided to go through their financing, and they ended up getting me a deal, but it was ridiculous amount in payments. So I asked the guy what were the terms, and how much was financed. He went around my questions, and asked him several more times before he can tell what was financed.. He ended marking the sale price $2000 more and even failed to mention the GAP insurance when I had asked what else is tacked on. So I told him we had agreed upon the sales price on the internet, and he ended making an excuse how he worked with the finance companies, fees and how he had to buy my loan from the.. Which was a bunch a baloney if you asked me, he had basically told me if I had cash he would do it for the internet price.. So I already got approved from another bank, and came back with a check. Of course, they had to call them and get more information about what needs to be done and so forth. So the sales person came back to me and said the bank was not giving any information out and felt like they were being secretive... At the same time she said the finance guy was able to get my monthly payments down if I were to finance through them, which the sale price was still marked above the internet price! I told the sales person that they were not being shady and gave more paperwork to prove it, so she went back to them with that. She came back and said that their GM would have to look at it the next day when he comes in.. So the next day rolled around and I hear nothing back from the GM on this, so I figure they didnt want my business. I never came back, refused to answer their calls on the next day after that. Here are things I have got from them: They are shady, they played the numbers game with me I went to a few different dealerships and I gave them the same paperwork and a check to buy a car from them and they had no problems getting information they needed. So they lied to me and tried to steer me into their dealer financing, so they can get more money out of me. The Sales person seemed shady too, could sense they were lying and push me into buying the vehicle. So I went to few dealerships before and after dealing with these people, and they were straight up honest, and gave me actual price, instead of seeing payments. Where as Superior Kia, they would not let me see the actual price tacked on the loan, and only what my monthly payments were.. If you are actually considering buying a car from these people, make sure you know what you are actually paying for. It could save you in the long run if they decide to mark up a vehicle with out you even knowing it. BIGGEST WAIST OF MY TIME Buyer Beware!!

RA

Rachel Robinson

I wanted to love this place, I really did. If you go, ask for Steve. Steve gets 5 stars!! But if Gary Reed the manager, is around, turn around and run. I had been dealing with Steve and the other manager (not Gary) and they were excellent! Absolutely loved them. Steve listened to me, asked what I wanted and what i didnt and really truly listened to me, to find exactly what I wanted. He went with the other manager, and found the exact car I wanted in their inventory (but not on their lot) and they worked to get it out there for me. The next few days is when it went down hill. Gary Reed then called me to see if I had a good time, and if there was anything else that I wanted, to which I told him no, I wanted the blue Rio Steve was getting me. He then set up an appointment for me to come in and see the car and take it out. At least that was my impression. So I get there Weds at my time, and Steve is off, so Im dealing with Gary, who throws Chris at me, and they are both trying to convince me to look around the lot and see if I find anything else, and sit down and get some information from me, mind you all stuff I had done that weekend with Steve. I told them MULTIPLE times, that I had done all of this already, and just wanted to see the car coming in for me, and after a half hour they tell me its not ready yet!! Why am I even here?! Fortunately the manager I had talked to over the weekend came out, let me know it he would personally get it out for me Thursday (the day I stressed I needed it as I was leaving town and needed a car to get me to where I was going). Finally Thurs rolls around we go there, Steve had called me and told me he had a family emergency to take care of and I would again be dealing with Chris (totally understandable, Im glad he called and told me) but I didnt want anything to do with Chris or Gary. Full Disclosure here: My dad has worked for dealerships, and Im not some girly girl, I know what to look for in cars, and know how to fix them. I know how these things work. So we sit down to run some numbers and they have the car at 13,500 and it Kelly Blue Books for 12,900 in Excellent condition, with cruise (it had none, and had a scuff on the entire back fender) and after telling Chris this repeatedly, he tells me he might be able to knock it down to 13k. Excuse me? at least match the KBB value!! After all this he came back and told me he couldnt get all the financing back, as of bankers hours (my fiance works for 5/3, their loan dept is open til 8, it wasonly 7), and so he said hed call me first thing Friday to get come numbers. Its now Tues and no phone call. I may talk to Steve again, but DO NOT deal with Chris or Gary Reed. They will not listen and will be sleazy used cars salesmen.

JO

John Waters

In Feb 2015 I bought a 2011 Kia Soul 5 speed from Superior Kia. I learned to drive on a manual transmission but have never owned a manual vehicle so of course I was concerned about clutch and transmission problems in the future ;since it was a used car. The sales closer offered an extended warranty and I said does it cover a clutch and transmission? I was told I had coverage up to 100,000 miles so i bought the car with the extended warranty. Fast forward to November, the clutch has started to slip big time so I took it over to Superior Kia service and they called back and said the whole clutch needs to be replaced at a cost of $1300 and the warranty will NOT cover the repair. I questioned why I was told it was and would have coverage only now to be told no coverage. I said if I was told that a clutch was not covered then I would not have bought a manual transmission and would have opted for an automatic but I liked the better mileage with the manual and knowing that I am a gentle driver I said ok, i will buy the car but by all means, put that extended warranty on for peace of mind. Today at the dealer ship they said they dont tell people clutches are covered and I know I specifically asked and if it wasnt covered, I wouldnt have bought the warranty and would have passed on the car. The dealer says we can refund the warranty which I paid around $1400 for but that refund would credit my loan and not allow me to pay for the repair. Their suggestion was to trade out of the car and then started offering more expensive cars with higher monthly payments and I said my budget can only afford what I currently have for a car note so ultimately I decided I was wasting my time and energy with these shysters and I will simply cut my losses and walk away from the dealership, much wiser to their tactics. My local mechanic quoted me $850 to replace the clutch with all brand new, non after market parts so I will just pay out of pocket to fix the car and will post this NEGATIVE review in hopes of helping other consumers avoid this sham of a dealership. I had to pay $95 for them to tell me the clutch needs to be replaced so that is the very last dollar they will see from me. My ex wife has been shopping for a Kia Optima and was going to purchase from Superior once her Ford was paid off but after I told her of todays events with them she has decided to NOT shop at Superior Kia and she is also now reconsidering the Kia brand altogether since their dealers dont appear to stand behind their products and questionable sales tactics. Buyer Beware! If you are looking for a car, DONT GO TO SUPERIOR.