Busam Subaru

Reviews 3

AN

Angela Chou

I came in on August 26 and this is my impression of their service since. This seems to be the only place within an hours drive of where I live that still services Suzuki cars. I brought my 2005 Suzuki Forenza here because there is a recall on their headlights. I booked an appointment and within the next week, I was scheduled in. To be fair, the sales department were all very polite and nice, however I havent noticed a difference with my headlights. I dont even know if they changed anything. My headlights are automatic daytime lights and they only turn on sometimes. I know that the problem isnt with the bulbs because they stay on for an hour or two at the most before flickering out. I have to drive with my brights on at night. I came back once I stopped at a gas station to fill up on gas and check on my oil and found out my hood wouldnt pop open. I called them back and told them my issue and on the plus side, they took my car back right away and managed to figure out what was wrong. Then I paid $95 for them to pre-order a hood release cable and probably for a diagnostic check on top of the $40 I put in when asking them to look at another problem on my car. Although annoying, I still would have brought my car back for service at this point. However, I have waited for a month now for my part to arrive and in that time, after the mechanics there managed to keep my cars hood closed, I have had a problem with my throttle body that I had to take my car to a local mechanic to fix. Since I already paid for a cable for my car with Busam Subaru, I decided to forgo having my local mechanic fix my hood right then because I already paid Busam Subaru $95 for parts. I called Busam Subaru to see if I could get my cable sent to me and was told, "Im not sure if I can do that. I have to talk to the service department" Id spoken to the saleswoman before and she knows I have to drive an hour to get my car to Busam Subaru, not to mention its located off the side of a highway and I pre-paid for the part. I mentioned my safety concern to her, and she said the same thing. I have not been contacted by any representative at Busam Subaru in the past month and have had to call every week since my date of service and ask about the status of my order myself, even when one of parts that was ordered, "came in and was wrong". Im utterly appalled at how Ive been treated and will not be recommending this dealership to anyone I know for service of any kind. If " my part(s) continues to not be correct", I will be filing a complaint with the city. November 29: Still no call or any status on my parts. Dont get your car serviced here.

AM

Amy Christopher

Preying upon single moms: the salesman, Warren and his general sales manager, Bill Green were deceptive, unhelpful, and tried to take advantage of me as a seemingly vulnerable single mom. I presented my trade in car with needing an alternator replaced. Warren kept pressuring me for a tow to their dealership and we agreed on an estimate for my trade in value of my car. The next day and one half hour after I have my car towed 30 miles, I get a message from Warren:" hold off on your tow. Your car isnt worth the estimate trade in". The general sales manager, Bill Green deceptively went to inspect my car at the mechanic prior to the tow. This was not explained to me or mentioned as a possibility instead of the hassle of having my car towed. I felt this was a trap by the dealership to put me in a vulnerable position to accept whatever low ball offer they would give me. Warren then called me to tell me the car was not as I described and pretty much calling me a liar. I asked what was wrong with my car and he stated " it has multiple things wrong with it" but would not give me specifics. I became upset and told him I did not appreciate being called dishonest when I had not been. He then proceeded to exclaim, "so you throw a fit when you dont get what you want". They offered me 1/2 of the Kelley bluebook value and stated there was hail damage on my hood and roof that myself not any other mechanic or person had ever pointed out to me. He was very rude to me and would not divulge all the " problems with my car". At this point, I called the general sales manager Bill Green and explained the issues to try to resolve. He also said the supposed "hail damage" would take $1500 off the original trade in estimate and that would be the best offer. The next day when I came back to retrieve my payment and keys, the general sales manager tried to show me reports faxed from my mechanic stating brakes were needing replaced steering issues etc. I asked to see what was faxed and pointed out to then the date of the invoice being 5 months ago and that I had the work done by the mechanic (easily verified) since then and no longer needed to be done on my car. I also explained that I didnt appreciate being called dishonest or " throwing a fit," when I was upfront about my car only needing an alternator replaced. I also dont appreciate an unnoticeable "hail damage" never seen before taking $1500 off the value of my car. Took my business elsewhere and got my car towed out of there so it was no longer held hostage. This single mom will not be doing business with an preying establishment like this one.

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Ann B

I dont usually give bad reviews, it takes a lot for me to hate something but here it goes!!!!!!! I originally gave this place 5 stars but now I am reducing my rating to 2 stars, it was a pain less experience up front but behind the scenes was another story and so was 2 months after the purchase and now 4 months after. 1. When we signed our paperwork they had to ask us to come back because the Sales Person did not communicate about a lease return to the finance guy and they increased our monthly payments to $30. 2. Apparently, when we asked them to run the #s to turn in our Toyota Lease in exchange for a Subaru Crosstrek they did not even bother to look at final cost of returning the lease and other things involved with it. So this meant we were still paying car payments on an early return while our Toyota was hanging out at the Subaru Lot for 2 months without us knowing it. 3. It took weeks on weeks on weeks to get anything sorted out! Took them so long to return the car to Toyota! And took even longer to give us a refund for the monthly payments we made 4. now 4 months later Toyota sent us a bill of $1000 for the return! There are lease return penalties that the Sales Person did not even look into and I would think would be knowledgeable enough to anticipate and inform us! Surprise!!!! 5. apparently according to the dealership they did not agree to pay lease return penalties . And the Sales Person did not put anything that we talked about in the document so there is no way for us to prove anything The Incompetence is ridiculous and irresponsible! Ive traded in a lease for a financed car and they literally inform you of what it will take and roll all that into financing! Wow!!! Im blown away from all the stuff that is still haunting us! If I had known it was going to be this painful we would have gotten a Toyota!!! No wonder they were so relaxed on the day! ----------------------------------------------