Category: | Tennis Store |
Address: | 11613 Reading Rd, Cincinnati, OH 45241, USA |
Phone: | +1 513-956-4900 |
Site: | midwestsports.com |
Rating: | 3.9 |
Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 11AM–5PM |
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Borisa Tropan
Friend of mine my former student had terrible experience. Please read the text Avoid doing business with Midwest Sports. While trying to take advantage of their racquet trade-in program I was consistently given wrong information, lied to, and provided with a poor customer experience from multiple employees. Below is a full detail of my poor experience. I urge other customers to read this and choose another local or online business for their tennis equipment purchases. I called on 6/13 to ask about trading in two racquets to be credited towards the purchase of a new frame. The employee I spoke with told me that he would send a UPS shipping label and that once the racquets arrived at the facility I would receive a trade in estimate for an amount to be credited to a new racquet purchase. All of my questions were answered, I received the shipping label through email, and I sent the racquets off the next day. The racquets arrived at Midwest Sports on the morning of 6/20. I heard nothing back so I called the company on 6/23 asking to see if they had actually received my racquets. I was told that returns were backed up and that I would hear from them on Monday. I thought nothing of it, hung up, and waited. Monday evening rolls around and still nothing. I call again and speak with a third employee who tells me the first employee I interacted with gave me the complete wrong information. I was supposed to purchase a new racquet at full price and then ship my racquets back to be estimated. That estimate would then be credited towards the purchase I would have already paid full price for. We continued back and forth about that was not what I was told, but thats what they were telling me now until she said returns were still backed up and I would hear from them the next day. Fast forward to now, I call back asking about "racquets I shipped back for Midwests trade-in program." Courtney, the employee who answered the phone, told me "Midwest Sports does not participate in a trade-in program" and asked me to "show her where it said that on their webpage." I of course asked to speak with a manager because I had the trade-in page pulled up and nothing made sense. This was sighed at by Courtney so I told her that it was nothing personal and explained my situation. I was then told that the trade-in program works with a customer purchasing a brand new racquet at full price. After the new racquets are received, the trade-in racquets are shipped back and the customer receives credit towards a future purchase. Nothing added up once again, more questions were asked, and the endless loop went on. We finally narrowed the search for my racquets down to the employee who received my racquets, Renee Williams. Courtney told me she was going to personally go down to returns, find my racquets, and bring them to Renee to be estimated for trade-in value. Once she found my racquets she told me she would give me a call back. I thought this was great and that she was going above and beyond to provide the best customer service out of the multiple employees I had talked to. Five hours later and nothing back from Courtney. I am not sure what I was expecting, but it was a little more than this. So... here comes another call to Midwest Sports. Hear the robot, click 4 to be sent directly to a phone operator, speak with a new employee, ask for Courtney. Turns out Courtney had left for the day after our phone call. The new employee pulls the file, and says she will find he racquets and get them estimated. 5 minutes later I am greeted with "the guy who estimates the racquets said that we will offer you $15 per racquet." Fifteen stinking dollars for racquets that are $209.95 retail. Fifteen dollars for 9/10 condition racquets that have only been hit with for a max of 3 hours each and strung once. The only reply I could give the employee was "wow... thats pathetic." I asked them to ship my racquets back to me and was told they would be on their way for a $5.95 flat...
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Notwo SpamMail
Disappointed by 2 things: 1) dishonesty; 2) ordering experience. Ill start with #2. I asked Midwestsports to price match an item under the terms of their listed Low Price Guarantee. I provided them a link to the competitors website and to the exact item. The competitor is a confirmed authorized dealer for the item and DID have the item in stock. Again, ALL requirements for the Guarantee were met. Midwestsports simply just canceled the order with no explanation, no call...ZILCH. So I then decided to work through a 3rd party to get resolution. This is where #1 comes in. Midwestsports tells the 3rd party that they considered my case closed because they tried calling me on my listed phone number but it was "out of service". BS. That number is active and working just fine. I even asked the 3rd party to call me on it so they can verify for themselves. Then Midwestsports claimed that that the item on the competitors site was an "older" model and not "like for like" so not meeting Guarantee criteria. BS. I contacted the manufacturer directly and received an email from them stating that there has only been 1 model of the item; there is no "older"...or newer version. Just this one. So Midwestsports tried to sweep this whole thing under the rug by lying to the 3rd party. (I have it all in writing). If they would have done what any customer service oriented company would do and COMMUNICATE with me about why they couldnt match the price, I would have been bummed but it wouldnt compel me to write this review. So heres my tip: dont blow off your customers and dont lie about trying to resolve the situation when you put forth ZERO effort in doing so. And if there are restrictions to your Low Price Guarantee, DISCLOSE THEM. Obviously, its not a Guarantee to be taken at face value. If you dont take care of the customer, the competition will...and in this case they did and got the sale.
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Natala Miller
So not happy with this company in USA. I didnt get notification that my 2 items would be delayed 7-10 days as they had to be ordered from the manufacturer.... yeah whatever!! Then I get charged for the delivery in the USA when I spent over the required amount for free delivery, they then go to tell me that that is for ground delivery... what do you call a truck driving on a road? AIR?? I did get the refund but the email sounded like they were doing me a favour... no you corrected the error. Now that the 2 items have been delivered to a nominated address in USA I still have to wait for that package to come to Australia when I needed it 2 weeks ago so their delay has screwed it all up. I honestly just want to send it back and get a full refund, but that may be pushing my luck. Bit of advice before buying from this website, make sure you dont need it in a hurry, wait a week for a reply to your emails and then wait longer for anything to happen. So order 6 months ahead of when you need it. Never ever again will I buy from there... NEVER.