ProSource of Beachwood

Category:	Flooring Store
Address:	23980 Mercantile Rd, Beachwood, OH 44122, USA
Phone:	+1 216-595-9950
Site:	prosourcewholesale.com
Rating:	2.3
Working:	8AM–5PM 8AM–8PM 8AM–5PM 8AM–8PM 8AM–5PM Closed Closed

Location

Photos 37

Reviews 4

Erica Ervin

NOT PROFESSIONAL!! I wished I read previous reviews before doing business with them. I received information regarding ProSource from a vendor for Carrera marble tile that sells to them. I went into the showroom met with Lynn. I picked out the tile and ordered it. She assured me I could get the tile in 7-10 days because it was coming from the warehouse located in Michigan. I explained to her my timeline twice. The last one being after I paid and was walking out of the door. She assured me I would get it in 7-10 days. My tile installer came to start preparing my floor, the next day he went to ProSource to pick up tile. They took him back to the area to load, only to discover the tile would not be in for 5-6weeks. It just left Italy and its due in the United States in 5-6 weeks. He called me and told me what was going on. I immediately called Lynn, I left a message. She didnt return my call that day. I went to Prospurce the next day to see what was going on. Lynn said the tile wont be in for 5-6 weeks. I asked what happened to the 7-10 days she told me. She told me she didnt remember telling me that time. I explained "you told me, you called to verify where the tile was and how long it would take". She start flipping papers on her desk (like she was looking for a note of our conversation) after 5 minutes of flipping through papers. She said she didnt know what happened. I asked her why didnt she call me. She didnt reply. I asked her to check on what is going on. She said she would call me back in a few hours. She didnt return my call that day. The next day I called, she told me the order was wrong, and she would take care of getting the tile. "The tile is in Michigan", and the tile could be picked up the next day. After 3 days my tile installer went to pick it up. When he arrived she asked if someone called him to say the tile was in. He said "yes" she checked and said its not in. He called his boss, explained the problem pro source is giving him. His boss called Pro Source and discovered the tile was still in Michigan at the warehouse. 2 days later, my tile installer was able to get the tile. I WILL NOT due business with ProSource again. They do not care about customer service or having a positive imagine.

Anthony Catullo

We originally asked for a specific type of tile and backsplash which we were told was in stock. Then when we placed the order, all of a sudden what we originally wanted was out of stock. Ok, no problem, were flexible. So we choose a new tile color and backsplash. Our contractor had his own measurements for what we needed but Dwayne gave his own approximations for what we needed. When the supplies arrived, we had more than enough 18" tile to do our kitchen (we still had 12" tiles to include in the pattern). I figure we can just return the extra boxes that werent open at all (3 boxes), but come to find that they dont take anything back. Ok, that is frustrating to hear but maybe we can use it for another project. Finally, we go to install the backsplash... come to find that the backsplash is the wrong size and needs to have a glass cutting blade (which was never explained to us). Overall, this was not a positive experience and they seem to struggle with being professional. I will never go here again and I will refer all of my family and friends to other places of business.

Adam Bugle

Read the reviews and do NOT use this place. Unfortunately, my wife and I missed these reviews and used ProSource for a bathroom remodel. Bad move. They are simple terrible. 1) forgot or just didnt order the items after we put down the deposit. 2) Told us it would arrive in four weeks, it took eight weeks. 3) Wrong color special order hardware arrived because ProSource filled out the paperwork wrong. 4) We purchased during a $500 rebate promo week and we didnt receive the pro-mo. I had to ask and ask and ask and then finally threaten legal action until we received the advertised rebate. Many many more problems. I dont understand how they stay in business.

Kathleen Bliss Goldfarb, ASID

Im a longtime design pro. You will receive royal treatment from the legendary Bill Walters if you have an appointment. This is not a retail consumer showroom. This is a trade-only showroom and you will need a referral from a contractor, architect or Interior designer. You will be purchasing at wholesale prices and receive fabulous knowledge, service and the best product options anywhere!!