U Motors, Inc.

Category:	Boat Dealer
Address:	2600 Main Ave, Fargo, ND 58103, USA
Phone:	+1 701-232-5000
Site:	umotorsinc.com
Rating:	3.8
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–2PM Closed

Location

Photos 100

Reviews 8

Derek Claeys

Would rate with ZERO stars if I could. The salesmen there have repeatedly talked me and my riding buddies OUT of buying new motorcycles on several separate occasions. All their parts, clothing, and accessories are exorbitantly priced. The "head" mechanic is completely incompetent and always eating donuts or smoking cigarettes instead of working in the shop (which is probably a good thing). The parts department cant help you unless they can punch a part number in the computer and they keep NO parts in stock anyway. Everything but motor oil has to be ordered. The last time I had my motorcycle in their shop to get worked on, I made a special point to impress on them that it was imperative the work be completed before my trip in 6 weeks. 4 weeks later, I had not heard one word from them, so I called and was told that they hadnt started on it, but probably would get to it within a week or so. A week later (week 5), I called again and was told it would be another 2 weeks before theyd be able to start on it. I then went in to visit in person and talked to the inept head mechanic. After talking to him, it was clear I didnt want ANYONE in that shop touching my bike, so I hauled my bike home. I had to BUY a NEW bike off craigslist that week in order to go on the trip!!

Larry Pfannsmith

I would totally stay away from this place. Took a little kids dirt bike to have the clutch tightened and the carb gone through. Told me it would be a week. 2 weeks go by and no phone call no update. Called and was told were still waiting for parts. 1 more week goes by and I stop in to find out what was happening. Still no parts. Asked what was holding the parts up and the Service manger and no clue what is going on. Had to tell how to get a tracking number and find out where that package was. It ends up being held in Indiana for a suspicious package on the truck. U motors was to lazy to bother checking on anything. Took the bike anyway because they did tighten the clutch. Lasted to hours and came loose. Took it back to have them try fix it again and waited 3 days. No phone call. Went in and they told me they cant fix it and if they tried it would just come loose. Asked them what was wrong and they had no idea. Asked for a partial refund and they refused. Implied that I broke the bike. The Service manager is totally clueless and should not be working there.

Nathan Booysen

(Update: Please see original review below) As mentioned below. Over the counter help is good and I have no complaints. After my bad experience with the service department (see below), the store manager took the time to listen to my concerns and recognized that there was indeed an issue with the services that were done to my items. In collaboration with Yamaha USA they kindly sourced and gave me replacement parts for the damaged items. The work that was done still remains of questionable quality but at least the store does focus and try to achieve customer satisfaction. Original revirew => Over the counter help is great. I always get what Im looking for and prices seem on par. As for the service department Im not happy at all. I removed the forks from my bike and gave it to them for a simple rebuild (seals, oil etc). I just got them back and they are damaged. See the photo and decide for yourself. Note the items were in pristine condition prior to delivery to them.

Melissa Quaife

STAY AWAY - TAKE YOUR BUSINESS TO WHEELS. Bought a used bike...drove it about 8 miles of the 10 miles to my house and hear a weird clicking noise...pull up in my driveway and a quart of coolant dumps out. The cooling fan is broken. Take it back..it sits there for 3 days..on day 3 I call the Sales Manager and tell him I cancelled the check....he says the previous owner was meticulous about maintenace..implying it was me who messed up the bike. About an hour after telling him I cancelled the check the service department calls and says the bike is fixed. Instead of replacing the broken cooling fan (cost of $35) they melted the washer into the fan kind of jury rigging it to get buy...of course it failed a couple months later. One month later...about a week or so after the temp registration expired, Im wondering where my plates are. Call up U-Motors...we have no idea, well get back to you....Surprise the paperwork got lost.

Craig Zirnhelt

0 stars. Just a matter of time before they go under. Any time Ive been into UMotors Ive walked without any of the salesmen talking to me until saying "have a good day" as Im walking out the front doors. One of the days I walked in and 3 salesmen sat and messed around on a pontoon the whole time I was in the place. The most recent time, I went in to buy a new visor for my helmet which is a popular brand they carry, asked the guy at the front counter if they had any, he looked at me like I was stupid and said "dont think so" so I went right over to wheels and honestly was greeted by 2 salesmen there. Parts guy didnt even need to look up the number for my visor to go back and get exactly what I needed. Yamaha and Honda need to drop Umotors and get a better dealer in the area to take them. There is a reason why Umotors has moved so many times...

Glenna Klassen

Our journey began a year ago when we visited U Motors in Fargo, North Dakota while on vacation from Arizona. Tyler was the salesman who we dealt with at the time. Even though we werent ready to buy, he was not pushy or in any way trying to sell us something we didnt want. Since our North Dakota visit, we have done many searches online and in person, but even though we live in Arizona, we remembered Tyler and intentionally went back to U Motors in North Dakota to give Tyler our business. He found other models, new and used, but was pretty sure we werent interested in those and he was right. When he found the right one, he contacted us and had it brought to his store. We left Fargo for two weeks and in that time the extras were added to the vehicle and it was ready well in advance of when we got back.

Aaron Theno

Save yourself the time and dont even walk in the front doors. I made the mistake of purchasing my bike there. Since then I have had my Yamaha there twice. The first time they couldnt figure out why it wasnt shifting correctly. Dakota Outdoors in Watertown, SD (now Evolution Powersports) had never seen my model of bike before and broke out the book and fixed it. The second time was for insurance repairs after some one hit it while parked. They ignored my wishes and fixed it the way they wanted making me waste a 45 min trip down I29. The fact that they have very poor customer service (after purchase) goes without saying...I will never return there for anything.

Michael VanderMeulen

Horrible. I will never return. The service technician I spoke with was rude and at best incompetent at worst just plain lazy. I needed a new stator and rectifier for my Honda VFR. They told me they could not get the correct parts. A single 10 minute phone call to a different source found me the parts and ordered them. I then called U Motors back and asked if they would install the parts, but they told me I would have to call back another day speak to a manager about outside parts. I installed the parts myself and am back on the road. If U Motors wants to piss away business, I guess thats their perogative.