Beauty Supply Outlet

Category:	Beauty Supply Store
Address:	1637 Ronald Dr, Raleigh, NC 27609, USA
Phone:	+1 919-872-6007
Rating:	3.7
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 8AM–8PM 8AM–8PM Closed

Location

Photos 25

Reviews 17

jcbcps

It amazes me how unprofessional the customer service is at this business. For a business who caters to the African-American population as well as receives well over 90% of their revenue from this community it baffles me whenever I go into this company to spend money I am followed around, their employees "conveniently" have items to stock in the aisle where there are more than two or three black people in that aisle, whenever you purchase an item over a certain amount its taken to the counter for you, etc... If the distrust for African-American is that high, maybe you should cater your business to other ethnic origins. I have notice on different occasions where a caucasian person have come into the store to purchase items and the treatment is totally different. I noticed that the employees did NOT follow them around, did not suspiciously eye them, did not have to stock items on their aisle --treated them with total respect. The person purchased an item that was less than $10.00 whereas you have African-Americans spending hundreds of dollars each day! On Sept. 2nd, 2016 I went into the store around 7:30pm to purchase some items. I notice that one of their Asian male employees kept walking back and forth looking down my aisle. I thought to myself "let me walk over to another aisle and see what he does" sure enough he comes walking back and forth down that aisle. At that point I just decided to see how long it was going to continue, when he realized I caught on to what he was doing, he eased off a little to make it seemed less noticeable. As I was walking to check out I overheard another black shopper complaining about the same guy kept walking back and forth where she and her children were shopping, making comments to other employees "I can see what they are doing"! I think its very, very disrespectful and insulting. I will definitely be taking my business to the numerous other beauty supply stores in the Raleigh location. I suggest if you are reading this review and if you are able to, please explore another option before spending your hard earned money in a place that looks at every black person that comes to shop in their establishment as thieves! There are many beauty supply store in Raleigh you can go to and not be treated like a criminal. I will look into filing a complaint with the BBB and other consumer relations organization so it can be brought to light. Even though I will never shop at this location again, maybe it will help the shopping experience for other African-American that will continue to shop at that location.

Sexy One

These people do not understand how to treat customers. If you go into this store wearing a coat in the winter time as most do or carrying a handbag larger than an envelope, be prepared to be followed around and treated like a thief. I even witnessed an employee accusing a customer who had just walked in the door with an exchange, of stealing the product. That was the last straw for me. I have never gone back and will never do so. The good reviews have been written by employees and family members. Do not waste your time being disrespected and demoralized. These people need to realize that without African Americans, they have no business. We can shut them down in a weeks time. There are numerous new beauty supply stores in North Raleigh including Carolina Beauty on New Bern Avenue, only 10 minutes from this place.The staff are very nice and accommodating. If you live on the West side of town, there is a beauty supply store on Avent Ferry road where the employees are very, very friendly and welcoming.

Reso Priazk

The staff are RACISTS...Ive heard their comments, and Im a reasonable person! Plus, they will follow you around the store & pretend they are checking inventory, when in reality they are switching aisles when the customer is switching aisles. They really believe that every person who walks through the door is a thief, and this convoluted thinking pattern causes them to act paranoid and follow you. This makes for a very nerve-wrecking shopping experience for the customer. Especially that tall, unattractive Asian man with the glasses + the Hispanic helper girl. Ive shopped there on 4 different occasions & the negative treatment I received was unneccessary and enough for me to boycott them on my latest visit. I will NEVER shop there again!!! Id advise you to visit another unaffiliated Beauty Supply Store where youll be treated with dignity as a human being!!!

Taylor Hains

Came to the store first thing this morning and bought extensions that the employees color matched to my hair. I have shorter hair so therefore I cannot see if the color actually matched or not. I Left and went straight to my salon where my stylist saw that the extensions did not match at all! I came back to the store 3 or 4 hours later, as soon as I got off of work and asked to return the extensions to get my money back. They then questioned if I had gotten my hair colored since coming in earlier today. They then refused to give me my money back because "no one forced me to buy the extensions, I made my own choice." I am livid because no, no one forced me; however, they are the ones that did not color match my hair correctly so I feel the least they could do is give me a refund. Will not return!

karla fonseca

I wouldnt even get them a one star, but they dont have 0 stars. These people are extremely bad with customers. They dont know nothing about customer service. They treat customers like thieves. Dont even bother to go to this store. I witnessed how they try to make my sister look like a thief when she was trying to exchange something. Dont take my word for it go there and see it for yourself.

MJ P

Decent selection at decent prices but Im not overly impressed with is this business or their idea of customer service.

Theresa Johnson

Best ever wish they were open on Sundays. Ill work there if they are open this day

Nakija Jefferies

I will like to know , do your beauty supply store sell blue hair?

Rhonda Crowder

I love this store, one of the best beauty supply store in the area

C. Koonce

Love this store, has everything I need for my hair care needs

boonella26

Everything you need in a hair store is right here!