Garner Appliance & Mattress

Category:	Appliance Store
Address:	1505 Werrington, Holly Springs, NC 27540, USA
Phone:	+1 919-747-2656
Site:	garnerstores.com
Rating:	3.9
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10:30AM–6PM 9AM–5PM Closed

Location

Photos 3

Reviews 14

Jesse Sample

Looked on their website and found the refrigerator and washer/dryer we wanted, they told us they would honor the prices on their website so we placed our order by phone with them (which was comparable to everywhere else in price). Next day I received a phone call saying sorry they cant give us the price we saw on their website because they were too low for them to make any money (which is about $100 a piece higher in price then other stores). So we ended up only purchasing the fridge from them because they also said we would get that delivered on the day we wanted.... Now 4 days after we were suppose to receive the fridge, still no sight of it and when I asked when we would see it Ty responded and said "hopefully soon" with no actual date. With being a small business its pretty important to stick with what you tell your customers when youre up against companys like Home Depot, Lowes, etc. Living out of a cooler is fun when youre camping.... But not so much when you cant buy groceries for your own house. Very aggravated with this company and their service. Will definitely not be going back.

A Private User

Initially I was hesitant due the the reviews but after several failed attempts at the local big box stores I decided to give them a shot. I had called them in reference to a Samsung PN58B650 television. I was given a quote for a price that was actually below the other local stores and most of the online stores. When I went to the store for a demo and to talk to the sales person I was directed to Chip Johnson. He took the time to show me what I needed to see and provided me excellent sales service. The delivery was quick, prompt and professional. They took my old TV away for me, hooked up the new one to all my devices, and performed the initial setup. Even their delivery fee was below local market. I am very satisfied and will continue to return for future needs.

Rich Holland

Great products, great prices, great service. I bought my refrigerator there for my new house. Everything went smoothly ... from the purchase to delivery and installation. The sales staff didnt try to sell me something I didnt want, like they do at the big chain stores. I told them what I wanted, and they found the product that matched. Even the delivery guys were very kind, quick, and professional ... and they took great care to not scratch my new hardwood floors. UPDATE - we had a problem with the refrigerator after about two years. I called Garner TV and they responded quickly. A service / repair technician showed up the next day and took care of it. This was all covered by the warranty so I didnt have to pay anything for the repairs!

Tom Alquist

They sold us what was supposed to be a new washer but when we got it home, it was clear they had lied to us; the washer had been used as there was hair in the fabric softener dispenser, parts bag was ripped open, and water coming out from beneath it. They gave us our money back but we spent a lot of time and gas driving back and forth to the store and in the end, no one there took responsibility or held themselves accountable. I always try to support local businesses rather than the big chain stores whenever possible, but this local business wont see me again. Not a good way to build a new customer relationship. If considering a purchase from this business, do your homework and proceed with caution.

A Private User

I was very surprised to see negative reviews for Garner TV and Appliance because my husband and I had such a wonderful experience with them. I found their salesmen to be very honest and knowledgeable and never felt like they were trying to "sell" me on anything. We have been working with Amgad and trust his recommendations. As first-time home-buyers (and first-time appliance buyers), we really appreciate their service. They offered lower prices for appliances that we found at both Home Depot and Lowes.

sue damico

My husband and I moved to N.C. about 2 years ago. We have so far purchased a TV, dishwasher and washer and dryer. Since our purchases we have had no problems what so ever. I am going back shortly to purchase a microwave. I would suggest everyone to support your local ma and pa shops. All the big stores will put these small stores out of business if you dont support them. You may pay a little more but look who your supporting....your neighbor.

Peter Schimmelpenningh

I made the mistake of first trying the large home improvement box stores and thankfully ended up at Garner TV & Appliance . Not only did they have the refrigerator I needed , but got it delivered , installed and the old one taken away within hours of purchase . What an amazing group of professionals from our salesperson Ted Law to our extremely professional installers Keith & Matt . I will not hesitate to purchase my next appliances there.

retired steve

You dont find out how good (or bad) a company is until something unexpected happens. I purchased a new microwave oven from here. Everything seemingly normal. Nine days late it died. I called them to report this incident, and was told that I would have a new one the next day. They absolutely delivered as promised. This is what I love about a small, local business. Way to go Garner TV and Appliance!!

Tim Stevens

I buy every appliance from Garner TV and Appliance and have always been pleased. It is a place where you can get personal service. The store has a small town feel with big-time products. Service always has been top notch. Personnel explains products. Once, we were steered away from a much more expensive stove after we said we didnt cut that much. I trust them and recommend them to friends.

I let the sales guy Ted know I was a few minutes away and coming out to his store before they closed at 6pm to purchase dishwasher. He said great. I got there at 545 and the doors were locked and no one there. Bad customer support. I will stick with the big stores that can afford to keep their doors open during store hours.

A Private User

Lousy customer service. They carry nice products, prices are good. I had issues with $9500 range from day 1 they never returned my calls. Should have bought on intrnet had i known they dont do ANY service at all. Hh gregg installs dishwashers for free. These guys just drop it off like like a sack of potatos.

Paige Smith

Great local business with quality products and wonderful people! Our family has done business with them for many years because they are reliable, service-oriented, and offer great products! No reason to spend money at a big box, when a family-owned, local business has everything you need and more :)

Troy Hare

Awesome company to do business with!! Dan was very professional and knowledgeable! The delivery guys communicated well and showed up right on time. They we efficient and installed my washer and dryer quickly. I cant say enough good things about Garner TV and Appliance!

Dena Mcdonald

This is an excellent family owned store. All the staff are knowledgeable and so friendly. I bought a new mattress there and I love it! Also have purchased TVs and they were very helpful. Will never get a TV or appliance anywhere else!