SEPHORA inside JCPenney

Category:	Cosmetics Store
Address:	6910 Fayetteville Rd #600, Durham, NC 27713, USA
Phone:	+1 919-806-3682
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 1

Reviews 9

Cassandra Larimer

Im one of those people that only feels compelled to write a review whenever Ive had an absolutely awful experience or whenever the experience has beyond exceeded my expectations - this is certainly the latter. Even though Im a 23-year-old college grad, Im essentially a make-up novice. Make-up stores have always intimidated me with their overwhelming abundance of options and steep prices, but today, I decided to splurge a bit for the first time and go to Sephora. I didnt have an appointment (although I recommend making one if you are going to need a lot of help), but Jennifer just happened to be available and I honestly dont know what I would have done without her. My experience was as quick and painless as it possibly could have been. Jennifer gave me the most bang for my buck by helping me find high quality items that met my particular needs and were within my budget. She was incredibly patient, answered my every question, and was very genuine. She helped me find the right colors and shades for my skin tone and gave me options to choose from - I never felt pressured to buy any particular item. I felt like she truly went out of her way to help me because she wanted to. Absolutely awesome customer service. I dont know if you read these, but if you do, I want you to know that I very much appreciated your help! You put my anxiety to rest and I walked out very happy with my purchases. Cant wait to play with them on my face later tonight :)

Kelsey Finnie

I had a good experience. I went in seeking advice on an all day/long wear lip color, seeking some translucent powder, and dry shampoo. The lady that helped me (I hate that I didnt catch her name) was very helpful and polite and gave me advice for brands and products and let me try lots of options. Overall the store was well stocked and organized. The 2nd associate was on her lunch break so when it came time to check out the process slowed a bit, but lunch breaks are necessary and its the holidays so delays are to be expected. I qualified for a VIB card and they could not be located, but the JCP manager came in, apologized and explained she would need to order some more but at my next purchase the card reminder would pop up in their system again and not to worry. She was also very polite, helpful, and cheery. The store in JCP does not carry a lot of the hair products which I didnt know, so I didnt get my dry shampoo today, but thats no big deal.

Kan Luo

the worst shopping website I have ever experienced. It do not allow purchase any items more than 1 (they say it is to make sure everyone have the chance to buy), but you can still select Qty number 2 or more. If you do not know their stupid policy in advance, and buy 2 or more same items, they will judge you as a re-seller, and deactivated your account in a highly possibility! This is not the worst, the worst thing is they NEVER tell you that your account have been deactivated!! They do it in the shadow, do not send you a email, nor notice you when you sign in your account. they make a trap to let you keep purchasing on their website and they keep cancelling your orders, so the money you pay will be stayed in their bank account for a bill cycle, 7 business days or more, so they can have more liquidity, and you lost yours, and waste a lot of time!

Sal Smith

I saw the manager, Jasmine, of the store being very rude to an employee and customers. Her mannerisms very unprofessional, and I was quite honestly shocked. I have been shopping at Sephora for a while and its my favorite makeup store, but I have never seen such unprofessional behavior on the floor. The manager seems to have a very poor understanding of products, was dismissive of me, and seemed like she did not want to be there. I will not be returning to this Sephora until the upper management finds a solution for the terrible service and environment.

Aline Franco

Went in about 1 week ago looking for wedding makeup for my wife. our consultant Aline was the best! Seriously if youre going into this Sephora, she is the one you want to see.Actually knows what she is taking about and doesnt look clownish like the rest of the gang at this location. Wife got the look she wanted and was extremely happy. The store itself is big and open, so you feel at ease. A little dirty but still comfortable.

A Private User

overal i loved it here. the ppl working here were nice helpful. and super nice about helping me pick makeup. at ulta i felt rushed and in their way. here they take their time, and i even got free samples of things i wanted to try. not like random free samples. she actually asked me if i wanted a sample of this product she saw me looking at. how cool. i loved this store.

Asher Scott

The company and products are great, but the service is not. They dont usually know what they are talking about and they always try to upsell you. Its really awkward when you want a 12$ and they try to force you to buy a 40$ one so they make better commission. I buy from sephoras website now because of all the great coupons.

Ana K

Ms.Valerie was helping me finding products. she was terrible at applying make up on my face. she seemed bored and annoyed that i asked her for help. the experience was very uncomfortable and unhappy.

A Private User

They dont do well applying on makeup