ATD Computers

Reviews 6

TA

tabyy jenkins

Bought a computer for my husband here. Never had an experience this bad. After telling them what he needed the computer for. The assistant manager assured me this computer had a powerful graphics card and was able to play most games out there. Unfortunately we were sold a $50 video card that required 350watts to use and the machine they gave me was 300watt Power supply. After arguing with the assistant manager about how this $900 computer came with one of the cheapest worse cards you can buy and a power supply that couldnt run a dreamcast. He told us we should not be doing business with him anymore and we didnt know anything about computers because just because it said minimum 350watts doesnt mean it wont run to its fullest power at 300 watts. We then asked for the manager above him and we got the owner. The owner shushed this assistant manager up from arguing with us and gave us a free (cheap but better powersupply) for free. After looking at every single store in our area and also online This is the most expenisve store there is. The quality of items are good but you need to be careful they will try to sell you low brand low cost items at very very high prices. We did end up keeping the computer, (he needed one then couldnt wait any longer for work) After 10+ years of doing business with ATD Computer in Charlotte, NC. I can no longer recommend them or return to them for any services what-so-ever. Go to a big name store like Walmart or bestbuy and buy you a computer that is an i5 or i7 cpu for 500-600 dollars, Videocard = $100-150 ram = 30-60 powersupply = 50. You now have a computer built less than $1000 that will play any game on steam and run nearly any modeling program at great speeds. We paid almost $1000 for ours and it does not even run the game rust or day z on low settings without lots of lag. DO NOT USE THIS COMPANY ( I hate to say it because they were good to me for 10+ years ) Now the kid like assistant manager there seems like he just knows too much to be a good sales person or even a good person in general. We asked him to build a specific computer for specific reasons and the computer does 1 thing we needed it for :/ This assistant manager is a liar and a BSer *edit* we still cant figure out how the parts in this machine come up to almost $1000 total ripoff and still have not hear from them for compensation*

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Shari Spector

Its very hard to find anyone that works on computers that you can trust. When you have a problem its like diagnosing a noise in your car...all technicians have their own theory or methods for narrowing down the problem. I bought a refurbished laptop for a fantastic price and they loaded it with everything from spyware I would never have to pay for again to the best software programs I could use for my business. I have had a few problems...just like buying a used car...you dont know whats under the hood or how it was maintained. ATD helped me with everything. Ive been very pleased and have referred others who have never had any issues. Believe me I would have heard about it. ADT is a hidden gem in Charlotte that I would have found if it hadnt been for my other computer elves at PC Crises...another fantastic repair shop. On a side note. I do not work for this company. Believe me you would never want me inside your computer. I felt like I had to write something because some of the reviews were ridiculous. How do people buy something and not figure out its used until they get home?? Not repaired on time? Thats like asking a doctor when youll feel better. Youre not unique if you use your computer for work and you lose money without it...I make no money when my computer is down. People have no common sense, logic or patience. ADT has been very reliable for me. Thats my two cents...

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A Private User

****Many dated components ****Overpriced, sometimes 25% or more than online prices ****Techs know their stuff, think they also know some of the stuff is out dated and overpriced ****15% mandatory restocking fee, non-negotiable, on any return *****Used to like this place. Always try to support local business when possible. Recently things have gone downhill. Bought a new mobo for a system build, got it home and figured out it was dated and did not have some current features that I was looking for, USB 3.0 for example. They were nice enough to knock down the price $15 at purchase. Returned the mobo the next day unopened and was still charged a 15% restocking fee. [Employee said she told me that, but I didnt hear her or would not have bought it or the PSU] Found this fee obscene. They used to wave the restocking fee for something like this. Seems like they have new people working there and not as helpful as the old crew. I wont be shopping there anymore. Newegg and Amazon are much cheaper and can get the most recent components. So much for helping out the neighborhood business.*****This was the 9101 Monroe Road Store******

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Bre Wilson

Dropped off my Alienware laptop last week, its around 5 years old and has been unable to boot with the main graphics card. ATD told me theyd check it in for a free diagnostic, and since I didnt have time to do it myself I left it with them. A simple diagnosis took a week, and I was excited when they called saying my computer was working. This particular laptop has 2 graphics cards, one onboard and the main graphics card. I suspect the problem is something to do with drivers because I was able to get it to boot after disabling my main graphics card which I told them BEFORE I dropped it off. Anyway, I finally pick up my computer and get it home only to realize that the technician disabled my graphics card and called it fixed. Needless to say I am furious and recommend that anyone who needs work done on a computer to call a friend or find somewhere else. This place is worthless along with all of its technicians. Dont call them asking for help, they make fun of and curse about their customers on the phones. Take your business somewhere where youll be respected.

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Jairus Barringer

I purchased a new hard drive from these guys a few months ago, after 4 months the hard drive went out. I went into the store asking for a diagnostic from their tech department to ensure that the hard drive was faulty. They wouldnt provide a diagnostic for less than $49.00 firm. Even though the hard drive they sold me was a new item it was in an opened bag when I bought it. It should be their top priority to ensure the device wasnt faulty when selling it from the beginning, but all I asked is for a diagnostic to make sure! I will NEVER go back to ATD Computer Solutions again, they are seriously over priced and their employees are not helpful what so ever. Thats $90 down the drain for a paper weight!

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Michelle Mazanec

These guys were great to me! My desktop has been acting up since October and driving me insane because I could not figure out what was wrong. I called and asked if they could help me out and they told me to go ahead and bring it in. When I did they hooked it up to a monitor while I was standing there and the guy who helped me out listened and was extremely polite!! He told me what he thought it might be and said hed run tests and call me back! Also, my computer is a bit old and was running Vista and when I told him I wanted to upgrade he offered to do it for me- AND they have windows 7 cheaper than other places! Theyve been great

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