Jared The Galleria of Jewelry

Category:	Jewelry Store
Address:	1109 Walnut St, Cary, NC 27511, USA
Phone:	+1 919-460-8998
Site:	stores.jared.com
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 10

Reviews 4

Erika Hendrickson

I know this is a long review, but a lot happened. Do yourself a favor and go to a different Jareds or Kay Jewelers. I am new to North Carolina and had to bring my engagement ring and wedding ring in for its 6 month inspection and to get my rings dipped (they are white-gold and require it now and then). I live in Fayetteville and had to come an hour north to get them taken care of, but since I had always had good experiences with Jareds in Arizona I didnt mind the trip. I talked to the woman on the phone and she insisted that it would only take an hour to take care of the inspection and the dip. I brought in my rings a few hours later and was told it would be 2 hours now, which I didnt mind. I also left my rose gold claddagh ring (from a trip to Ireland) for a basic complementary cleaning. I asked for a call when they were done, especially if they were done early, since I had a long drive ahead of me and it was already late afternoon. I was assured that would be called. Over two hours later, and no phone call, I decided to go back in the store to check on them. While waiting at their service counter, I hear the woman talking to the jeweler working in cleaning area. I distinctly heard her say "I cant find them". They both come out of the back and went to the other side of the store. It wasnt busy (only one customer other than me) and I heard her call me over to the sales counter. Then she turned to her co-worker and clearly said "Thank goodness we found them". I called her out on it and asked if she had lost my rings. She begins stammering that they hadnt and said it was fine. Turns out someone stored them under the sales counter. Being a customer of this chain, I know thats not where they store pieces that are brought in for cleaning. She hands me my engagement ring and wedding band and asked if they are good. They looked fine (more on this later) and she told me to have a good day. I asked her where my third ring was, and described it. She insisted that they didnt have 3 of my rings, only 2. I told her that I dropped off my other ring for the free shine service. The jeweler asked her "if it was on the board" and she said no. He leaves to go find it. I watched him through the window to the service area and he is looking everywhere for it. Under papers, in drawers, all over the counters. He finally finds it and cleans it and comes out acting as though it was never lost. I took my rings and left and wouldve left it at that and would never return if I didnt notice the issues with my rings on the way home. The rhodium plating that was put on my ring (the normal dip service) was peeling and rubbing off in spots to wear I could see the gold underneath. I called and talked to the manager and told him what happened, but I will never return to this Jareds. Do yourself a favor and go somewhere else. Its not worth the stress of them losing your rings, putting them under the SALES counter and misplacing another priceless sentimental piece and then not doing a quality servicing job.

Samantha Casserly

My new fiancé got my engagement ring from a Jareds Vault. The day he proposed, a few hours later, a couple diamonds had fallen out. No big deal, Ive talked to quite a few people with the same problem... I took my ring to the Jareds Galleria in Cary and had explained the situation, the guy in the back yells, "didnt we just fix this ring", which for one, made me feel like crap and for two, no you didnt I JUST received it. They took my ring in for repair and told me they would make sure all other prongs were secured so this wouldnt happen again and told me I could pick it up the following day. I came back the next day around 3 and my ring was scratched and a prong was covering one of the diamonds!!!!!! I just let it go, thinking that I was paranoid. UNTIL I went to see my fiancé in Myrtle Beach (he works there during the week, temporarily). He noticed almost immediately that a prong was covering one of my diamonds and was not the least bit happy that was the product I had ended up with. But we let it go... UNTIL we woke up two days later and ANOTHER diamond had fallen out!!! I hadnt had the ring TWO WEEKS YET!! I was very upset!! My fiancé and I took the ring back to the Jareds Vault where he origininally purchase the ring and they were so displeased with the product I had gotten back with the prong covering the diamond and that an additional diamond had fallen out less than a week after I had brought the ring in for repair!! I told them that customer service was lacking at the Cary location where I went (which is closest to where we reside) and that I wouldnt go back there ever again. They let my fiancé and I decide on our next move. Either they send my ring in and I get it back in a few weeks, or we can exchange my ring (it was within three weeks of the ring being purchased). We looked around and I picked out five and my fiancé picked out one of the five and proposed to me all over again! The Jareds in Myrtle was so helpful and so sweet and made me feel like our business mattered to them. Made this milestone in our lives very memorable!! Wish I could say the same for the Cary Location, Id rather drive to Durham every six months to have my ring inspected than go back to Cary!! They dont even deserve ONE star!!!

Jill McCullough

My mother has always wanted a mothers ring, so my brother, father, and I bought her one for Christmas. My brother ordered the ring and when it came in, it appeared as though a stone was missing, which is a design flaw and not an actual missing stone. Three store visits later, and Jareds wont fix the ring. Whats more, my mother has gotten a more expensive estimate to repair her brand new ring at each visit. She doesnt complain, so her first inclination is to pay for a repair when the store should make it right themselves at no cost, but she cant even get a consistent price quote to do that. I have heard only great things about Jareds, but this, my first experience, has been troubling. What was supposed to be a beautiful gift for my mother has turned into a colossal disappointment. I have a rule only to write positive online reviews and handle any problems privately, because every business deserves the opportunity to correct a mishap; we all make mistakes. We have tried unsuccessfully three times to handle this situation privately and to the stores financial benefit. I apologize for the negative review, but maybe, just maybe, this post will finally get someones attention at Jareds who will care. Thank you.

Andrew Christiansen

Just plain awful service, right off the bat! My girlfriend and I came to look at a few items and were greeted when we walked in. A man said, "Hi folks, Ill have someone with you right away." But nobody came to help us. There were two employees sitting behind desks, and another standing there talking to one of them. They definitely didnt seem overly busy, and there were only about 6-8 customers in the store. Nobody came to talk to us or help us in any way, so we stood around for about 15 minutes and looked ourselves. A woman walked in at about this time (15 minutes after us) and the very same man who said hed have someone over to us, walked right up to her and started helping her instead! Thats when we decided to just leave and go somewhere else. If I feel like Im not worth your time, then youre certainly not worth my business. This was my first impression of Jared stores and will definitely be my last visit!