Category: | Jewelry Store |
Address: | 322 Crossroads Blvd, Cary, NC 27518, USA |
Phone: | +1 919-467-8393 |
Site: | stores.kay.com |
Rating: | 2.5 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM |
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Sandra Lee
The manager at this store in Cary (Billy Jean) was one of the rudest, nastiest salesperson I have met in a long time. For her to be the manager makes the situation even worse. I went with my fiancé to Kays in Cary, NC after buying the rings online to get them re-sized. I assumed this would be a quick in and out visit so I could enjoy a rare date night with fiancé but it turned into a 2 hour nightmare. I thought I had purchased warranties on both of our wedding bands but found out from (Billy Jean) that I had actually only purchased one warranty online for the rings. At that point I decided I didnt want to purchase another warranty and that I would pay cash to get both rings sized. I also decided that I wanted to cancel the one warranty that I did purchase. Well, at that point, the manager (Billy Jean) proceeds to berate me and my fiancé. She told us that we were "Crazy" and that we are going to be losing hundreds of dollars in the future. I tried to calmly explain to her that I was an adult and I could make my own decisions and this is what we have both decided but she didnt want to hear it. She continue to berate us for the next few minutes. When I asked her to refund the one warranty I purchased online she refused to do it. She claimed she didnt know how and told me I would have to contact Kays online to do it. I knew this wasnt true because the only way you can get a refund is to go into a Kays store. So for the next hour I sat outside the mall in the car with my fiancé while the online Kays sales person called the Cary store to plead with the manager (Billy Jean) to refund our money. The online sales person, John, apologized profusely for her behavior. He stated that he was even shocked at how she was not only rude to us but to him as well as he tried to get this problem fixed for us. Bottom line, this manager, Billy Jean, should never be allowed to work with customers much less be put in a management position. I will never shop in this Cary Kays again unless she no longer works there.
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Georgia Lackey
Terrible customer service. I had bought my husband a Citizen watch for Christmas from Kays online website, but it was a little too big. He stopped into Kays today to have them take some links out of his watch (its a free service). From the moment he walked in, the manager was unfriendly with him, and she refused to adjust his watch because he didnt have a receipt. She FINALLY--after he balked at her demand that he pay $5 for the adjustment-- looked up my order, and eventually adjusted his watch for free. A simple procedure took between 15-20 minutes, because the manager was so difficult to deal with. Also, during this encounter, another female employee who was in NO way involved in the situation, called out to him from across the room and stated that he cant have the watch adjusted without a receipt. When my husband refused to engage with her-- she was, after all, not a part of the situation-- she sarcastically remarked, "Oh, I see, youre ignoring me". Ive never heard of such. We will NEVER patronize Kays again.
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Amber Schmidt
To say that I am disappointed would be an understatement. I have been with Kay for 10 years now and I have never once had a problem until today. I had to have a ring fixed (and bought a new one while I dropped this one off) and when I went to pick it up they said that there was a $20 fee for the shipping, which I had stated that I was not aware of that. The manager, Billie Jean, came over and told me that she was sorry but I was wrong because shes the one who had told me about this (and shes the one that sold me my new ring, that I had bought that same day). I explained that I must have forgotten in which she rolled her eyes and basically told me that it was not her problem. I was completely stunned. I love Kay, I have always loved the service that I receive and I love the selection. But to have a manager in there representing Kay in this manner was nothing short than disgusting. I am returning the ring in which I had bought because there is no way she will receive a dime off of me.
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A Private User
Like others have said... the customer service is horrible. I placed an order, and three weeks later learned that the order was never officially placed by an associate. It ultimately took nearly two months for us to get our purchase, when it should have taken less than half that. The manager is an idiot, and is probably worse than her employees. DO NOT go here. We used to get all our jewelry needs taken care of at this Kay location. Not anymore. Now that we have what we need, we are done with this store! Only reason we didnt back out sooner was because the wedding was so close.
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Guy Wavra
I did a ton a research when looking at engagement rings, I just couldnt find the right one, until I stopped over at Kay Jewelers, at the Cary Towne Center Mall, I was greeted with a friendly smile from Tegra Dodge, I cant say enough of the knowledge and help see provided. service was excellent and I would highly recommend speaking with her if you are in the market for any jewelry. The ring we picked was a Leo diamond and I must say the soon to be wife absolutely loves it. Great job kay and thank again Tegra.
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Christine Castro
While looking up the phone number for Kays Jewelers in Cary online I read the reviews posted and was so shocked I felt I needed to add my experience in this store with not only Jen, our sales person, but the manager Billy Jean as well. They couldnt have been nicer to my fiancé and I if they tried. They were both so sweet, helpful and made our transaction as smooth as possible. Will definitely be back for any further purchases and have recommended to friends and family.
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Sarah Thrasher
The manager here (Billy Jean) is terrible. Shes the rudest, nastiest person Ive ever dealt with. She has no customer service and attempts to put you down and treat you poorly the entire time your in the store. This store also has a bunch of unprofessional kids and trailer park strippers working there that dress in casual clothes and look like they should be working at Charlotte Ruse or Jimmy Jazz. Do not go there! It is the worst jewelry store in the whole mall!
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A Private User
This is the absolute worst jeweler I have ever visited. The customer service is terrible and the associates could care less about their customers. For the amount of money we paid for our rings, I would expect better service! If you are looking for quality wedding jewelry and good service I DO NOT RECOMMEND going here.
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Melinda Baker
I just walked out of the Cary location after waiting forever to be helped. When it was finally my turn the sales associate chose to help a customer that came in after me. I assume they felt I could wait some more since I only wanted my diamond cleaned and was not buying anything. Awful customer service!