Gem Design Jewelers

Reviews 3

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Hillary Pankratz

I want to extend a massive thank you to Jeremy and Alisa for not only making me my perfect wedding band but for the way they have treated my fiancé and I! We originally had met them at a Buffalo Bridal Show. I adored the concepts they offered there with the potential of custom work. More importantly however, I appreciated the joy they exuded just in speaking about their work and how they wanted to help me create something truly unique for myself that will make me not only giddy to look at on my wedding day, but 50 years from now as well! The passion they had for not just the craftsmanship of jewelry design but in seeing the customer light up with their new beautiful treasure so carefully and skillfully created by Jeremy and his team absolutely captivated me! The first time we set foot into their store we were cheerfully greeted by name, by Alisa. She and Jeremy immediately asked me what every other jewelry store we had gone into had completely ignored or completely neglected to even attempt to ask. "What would YOU like?" Such a simple thing it seems, but I was instantly elated with the question! We had already been to numerous stores, most of which large, nationally know ones. Each of them blatantly ignored what I had requested. Simple, elegant, with small stones and it needed to match my engagement band. One store even laughed at me...they told me I should consider getting a NEW engagement band because it was to complicated a ring to match a wedding band to and the woman told me my ring was "sad" because the stones were all small and every woman really wants large stones. (Apparently the woman was not aware that my fiancé had actually purchased that ring from her store months prior..) They tried to convince me over and over to buy larger and larger rings, cradles and a second engagement band. Then they tried to convince my fiancé to get their store credit card and proceeded to guilt him by using me in saying that the only way to make me happy on our wedding day was to purchase all of these things... I was furious! They did not care what I wanted at all and it was as simple as that! So thats when we remembered Gem Designs. We hadnt gone there originally purely on the basis that at the time, we lived almost an hour away. Big mistake on our parts for not getting in the car the very first time and sparing ourselves the time and frustration spent on these large chain businesses that see you as nothing more than just another sale and commission! We are treated like welcome guests and friends at Gem Designs! Jeremy and Alisa wanted to make ME a stunning ring that would make ME happy! It was as simple as that! They made me feel great about my engagement band and immediately began creating a band design to fit it perfectly! They gave me a quote that day which was a FRACTION of the cost all the other stores had given. At no point did they try to upsell or suggest anything that was moving away from the concepts I requested. They were a joy to talk with and I forgot I was talking to the owners of a business offering a sale to me. It felt more like we were friends chatting about a fun project that was just about to start! The results of that project were breathtaking! The workmanship on my band is phenomenal and it was custom made by Jeremy to fit my engagement band in every detail! I love it! Now we get to start the next project with choosing a band for my fiancé and I wouldnt consider going anywhere else for his! We are now and will always be faithful customers of Gem Designs, even if it means driving a few hours to get there! Thank you Jeremy and Alisa!!!! We will be back soon!!!

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Andy Skrypek

I went to Gem Design Jewelers because Im not from Buffalo and they were the closest jeweler to my new house here. I was looking for a jeweler to reset my engagement diamond into something unique, which Jeremy seemed quite excited about - so I felt that this would be the best place to do it. One of the first things he asked me was how much I wanted to spend. I was also trading in a new diamond semi-mount ring set at the time which he said he would credit me $1000 for. My response was that the maximum Id spend was $2400 including the trade-in. I ended up getting charged $2400 after the trade-in value was taken off, which was not what I was expecting. Everything I have in writing from them simply says the cost would be $2400 and I would get $1000 for my trade-in. That could honestly be interpreted as $2400 after the discount (which I didnt take it as) or $1400 after the discount. When confronting the shop owner, he acted very immature, claiming he didnt see where there could be any confusion. Whats really shady to me is that Jeremy charged me exactly what he interpreted my maximum expense to be. Yet I was told by Alisa that they always use the same quality diamonds - and he made the rings exactly like a set looks in a picture I brought him. How was I that good in guessing what the cost of the rings would be with these preset conditions? The rings in the picture I brought him actually cost $2300 total through a different jeweler and they had better quality diamonds and great tcw. ALSO - the e-ring setting he made for me has a halo of diamonds and diamonds on the shank. Gem Design Jewelers claimed to use only G-color SI1-clarity diamonds. However, the diamonds in the halo are clearly much more yellow and I can see a huge carbon impurity in one without a loupe. Finally, there are two diamonds that are not even fastened by all of the prongs around them so I am getting them fixed by a different jeweler (obviously) before they fall out. Jeremy is unprofessional with subpar abilities. I highly recommend going anywhere else.

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Nicole Andrusz

Let me start by saying that the team at Gem Design Jewelers is simply amazing. I will forever be a customer from now on. My finance and I worked with Jeremy and Alisa to help us design the perfect engagement ring. Jeremy and Alisa were so professional and took such great care of us. I have been wearing my ring for only a week but I am head over heels in love with it and am so proud and honored that I get to wear it for the rest of my life! Jeremy and Alisa took the time to work with us and draw up numerous designs until we were completely happy. Every bride to be deserves the individual attention and care that Gem Design Jewelers was able to provide. When it came to picking out a center stone for our mounting, Alisa was able to bring in a wide selection of stones all within out price range for us to choose from. Working with Gem Design Jewelers, my fiance and I saved so much money. We were able to get a designer ring for a FRACTION of the price that we would have paid somewhere else. We shopped around and got quotes from other stores in the area and in my first conversation with Jeremy he told me that he could save us thousands of dollars and that is exactly what he did! Jeremy made a promise and he delivered more than we would have ever imagined. We couldnt be happier with our ring, I have nothing but great things to say about our experience!