Cary Auto Mall

Category:	Car Dealer
Address:	100 Auto Mall Drive, Cary, NC 27511, USA
Phone:	+1 919-439-5132
Site:	caryautomall.com
Rating:	2.8
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM Closed

Location

Photos 19

Reviews 7

J. Dickens

I waited as long as I could to give these guys every opportunity to prove they werent as bad as the reviews say they are. My car buying experience was the worst Ive ever had. Every time i asked a question, I was left alone for an hour or so while someone went to find the person to answer it that never showed. It took three whole days off work just to make a purchase. The floor mats that were in the picture disappeared. The mileage on the used car I bought was 126,415 when I arrived at the lot to test drive it. When I bought it, they listed the mileage as 125,501 on my paperwork. I noticed when I got home and called to have that taken care of because it affects the length of my 3,000 mile warranty (now a 2,000 mile waranty). The first guy I talked to about the problem was the finance manager that handled my purchase. He said he would handle it and that hed call me when he took care of it. I called back and he doesnt work there anymore. Ive spoken with 3 other people about this issue but they send me to the next person and its still not resolved. They finally told me to call service manager Dory Marcel. I left her a message and have called back several times since, but I havent heard from her. I told the finance manager I didnt want anything extra (warranties/services) when I was purchasing the car. Then, when my wife came in to speak to me about something, they snuck an oil change program into my paperwork and told me it was free. It costs $300 and Ive been trying to get rid of it ever since. The dealership is inconveniently located from where I am so I dont want to keep driving over there, but no one has even tried to address any issues Ive had. Before I bought the car, I had an issue with a possible leaking transmission cooler line that I wanted their mechanic to look at before I made the purchase. When I came back to get the car, they gave me the keys and said its done. I never talked with the tech that serviced the car, I didnt get any paperwork or an explanation that would let me know if they found or fixed anything. This has been the most frustrating experience Ive ever had purchasing an automobile and sadly I cant enjoy my purchase because of the overwhelming feeling I have been treated poorly as a customer and I can never get a straight answer from anybody about anything. p.s. I took the car to Southpoint Hendrick to have an issue checked out and they are NOTHING like the people in Cary. They were kind and attentive and answered every question I had. They even called me and gave me updates on the work I was having done.

J M

Staff "toyed" with us for several hours because we had come in from out of town to look at a car. It was obvious we didnt want to drive home our trade in, so they undervalued it. Then added value to it during the "negotiation process". We already had a lender, so instead of adjusting the price of the vehicle they refused and offered to find a better APR. They did, but the lender has been nothing but problems since the purchase. The "sales manager" said he had the removable window at his house, but never sent it as he said he would do. They were also supposed to do tax, title and fees on the Monday following the Friday we purchased the vehicle on, but of course they didnt. The Sales Manager and the salesman wouldnt answer or return our calls subsequent to the purchase. My wife unknowingly was driving around in an unregistered and uninsured car for two weeks because we found they had neither contacted the DMV or the insurance company to take care of these responsibilities they said they would. When an offer was given the for the vehicle in the negotiation the sales manager stated, "This is how we feed our families man". In an excuse not to lower the price even $500 as a courtesy. Keep in mind we showed up pre-approved with a finance letter in our hand.

Kerry Dubiel

This is the second time I have gone to this dealership to purchase a car the first was my wifes car was to be traded for a new dodge journey they wouldnt come down on price of the new vehicle at all nor would they up the price of our trade. They then offered us a monthly payment of 708 with 2000 down we left went to another dodge dealership bought the same car with friendly sales team and got the same exact car for 350 a month I then tried them again for a jeep wrangler and trade on a 2010 outlander before my trade the price per month would have been 475 then it went up to 808 when we went to do final paperwork with 2000 down. They again refused to either come down on price or give more on my trade even though I showed then a v3hicle at another dealership same year less miles and the luxury package for 300 dollars more. They again told me they wouldnt drop the price so I left. Will be going to another dealership today to purchase the vehicle in comparison and getting it foe 375 a month.

Hayes Noell

Just a quick review for Quinton Lewis. Just bought a 2015 Ram Express and I cant say enough good things about Quinton Lewis. He knew I was out of state, way out of state and still took the time to get me a specially equipped Ram. I drove up from Orlando because nobody could beat their price. Quinton knew that I was in a time crunch and had all docs prepared and ready. My brother did notice a door ding on the passenger door but that was handled in less than 15 minutes. Quinton handed me the key and trunk with a full tank of 93 and I was out the door quick. Again, well worth the drive from FL!

Rita Perry

Be very cautious if purchasing a vehicle from this dealership. I bought a 2014 Mercedes from them least than 3 months ago and found out that a bad repair job had been done to the windshield. I contacted Mike Douglas, one of the managers, to ask if he could contact the previous owner (since there was only one) to find out who did the repair since he claimed their dealership did not do it and he was a COMPLETE JERK and no help at all. I will NEVER purchase another vehicle from this location and DEFINITELY WILL NOT RECOMMEND them to anyone!!!!

Mitch Edwards

I am going to be perfectly honest.... At first , it was a little rocky. Then I talked to Zack and everything started to fall into place. Within 5 minutes, he found my truck at another dealership. This was Friday afternoon. Saturday morning, it was there. Cleaned and full of gas. I am very pleased with the truck and the people at Hendrick Chevrolet !!!! I would recommend this dealership to everyone. WE COULDNT BE ANY HAPPIER !!!!!!!!!!

Dont Ask

I didnt purchase a vehicle as of yet due to sorting out some things. I wanted to share that I had a VERY PLEASANT experience with a salesman at Hendricks Chevy Cary NC. He listened to my needs, was courteous, respectful, and very patient. He Understands purchasing a vehicle is a big decision, and never pressured me once. Josh is a true professional and I wish him a long, prosperous career!