The Home Depot

Category:	Home Improvement Store
Address:	4139 Transit Rd, Williamsville, NY 14221, USA
Phone:	+1 716-633-9200
Site:	homedepot.com
Rating:	3.6
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 8AM–8PM

Location

Photos 100

Reviews 33

Tamara Salyers

I spent $1500 today at the Lowes just up Transit Road from this Home Depot location. Id planned to spend it at this Home Depot but encountered rude associates. One of them yelled down the row to me to take 30 seconds and review their ad outside the aisle way so he could assist another customer with getting a door down. I wasnt reviewing an ad, I was looking at their brochure on storm doors to find the sku number for the one I wanted. Apparently the other customer was more important to him though so I left my cart full of intended purchases and stated Id go spend my money instead at Lowes. No apology so I guess their associates dont actually care if they lose customers to competitors. I wont shop at this Home Depot location or any other ever again. Hello Lowes, welcome to my patronage and future monies Ill be spending with you instead of Home Depot.

Maxwell Gucinski

I called looking to get a price on some metal tubing on a saturday at noon. it wasnt even like they were close to closing and didnt want to take my call, which is rude, but I would have understood at least a little bit. I was on a relatively tight schedule as I had work later that day. I was put on hold for 15 minutes, and in that time the woman on hold asked me what I had a question about. When I told her she said she would redirect me, Approximately 10 minutes later the exact same dialogue happened but with a different associate until I was hung up on. 0/10 would not call again

Joan Bartels

The girl at the pick up counter was extremely patient and nice and professional. I placed an order for in-store pickup and the girl i spoke with on phone in regards to half my order being shipped to home instead of store on the other hand was extremely Rude! Zippo customer service! She should not be working for you! The girl at the counter for in-store pickup on the other hand needs a raise!

Christopher Buman

I went to this Home Depot to rent a load and go. The employee at tool rental said they would hold one of the two trucks while I looked at appliances. I came back after shopping and was told both were gone. I talked to the manager and was told they dont hold trucks. I would have rented a truck right off the bat if I hadnt been told they would hold it.

Alex Bass

Decent selection and nice staff. Noticing more and more they run out of some bulk options fairly quickly. Had to get some cabling and wall mounts/RJ45 jacks and they didnt have enough of the plain "white" color available. Seems like they are holding less inventory due to their online business which is a bit disappointing. But its fine.

Craig Sautter

I was 4th in line to rent equipment which is no problem but they only had 1 person to help everyone and that person continued answering the phone. Several people left because of the lack of help I finally got served after the manager was called in to help that was only after people complaining.

Jenna Rose

94% of the associates at this home depot truly do not care if you go to the competitor-- its just less work for them & they know/think they will always get a paycheck. the select few associates who sincerely DO care never get recognized. Lowes here i come. ;) <3 cornerbead

Matthew White

I like Home Depot. I sometimes have a hard time finding an available associate as it seems to be understaffed. But what retail locations arent these days. Most associates are helpful and curtious and the store seems to usually have what im looking for.

Vince A

This location has no idea what they are doing with online orders. Wasted my time using the online process should have just gotten the item myself and used self checkout. I will avoid this location in the future, that is how bad my experience was.

Kelly Kazmierczak

I have given them so many chances to give good customer service, never given! !! Employees never around to he lp and when y ou find one they do not work that dept or they are on there way home. Lowes it will be for me

Mark Lewis

People are so negative and they have no patience. The people at this store at great and very nice. They know the business and are always willing to help for the most part. I would give this store a thumbs up.

HD Customer

HOLY CRAP! Ms. Salyers had to wait while a HD Associate waited on another customer. How dare they!!!! Didnt they know that SHE was more important than the person that was already being waited on. Un-believeable!

Valerie Halvachs

Vert friendly staff. Each staff person who was asked for advice took time to explain what product could do the job and how to use the products being asked about in a friendly and easy to understand manner.

Tom Tripi

The young lady who took care of me was great.....great personality.....she is where she should be....in customer service. Youve fot a good one. Dont let her get away.......i. never give 5 stars to anything

Meghan Van Alstine

Friendly associates, everything was as clean as can be expected for the type of store. Got everything I needed for the moment. Home Depot is generally my go to store and this is the reason why.

Edmund Mederski

It was a very slow go ! A lot of employees but no one help. Busy is not a reason to have a customers tracking a employee to help. Poor at best

Mike Schmid

Decent selection, but you pretty much have to know what it is you need. Some of the sales associates do NOT know what they are selling.

John McClintock

Not happy. Bought a Bostitch framing nailer. Now they dont carry the nails. Thats bad business. At Lowes giving them my money happily

David Metzger

Most amazing light bulbs I have ever used. Be careful about how much pressure they can withstand or you may need to visit a doctor.

Ronald Mayers

Dont ever go to the tool rental not one person there knows what they are doing I had the worst experience two days in a row

Phil Carriere

Good service in-store. Tried calling several times to ask about rental availability but no one picked up.