Darn Good Yarn

Category:	Yarn Store
Address:	22 N College St, Schenectady, NY 12305, USA
Phone:	+1 518-831-1703
Site:	store.darngoodyarn.com
Rating:	4.5

Location

Photos 100

Reviews 5

Rebecca Coleman

I dont like writing bad reviews, but two stars is fair here. I ordered two ankle-length skirts and they sent me one knee length and one ankle length. No reply to my Facebook message to them, so four days later I posted on their wall to ask if they were going to reply. Then they sent me an email, asking me to describe the problem Id already described in my original Facebook message. Then began the series of hoops they wanted me to jump through. First they wanted me to send them a picture of the skirt with a measuring tape beside it, I guess to prove I wasnt making up my complaint. I told them I didnt have one available but sent a pic of the two skirts side-by-side. They said that was insufficient and they needed a measurement "to show our distributors the problem." I borrowed a tape from a friend and took the required photo-- first time a company has ever challenged me to prove my issue before they would agree to correct their mistake, but OK. Then they replied that they could make the exchange and sent me a return form. I replied that their policy said returns must be made within 30 days, which at this point was the following day, which was my husbands birthday and I would have to cram in a trip to the post office, and I needed their assurance that they would still take the exchange (knowing I may not be able to get there until evening, and would it still be postmarked that day?). They did not address this in their reply, either to tell me they would give me a couple extra days or at least to say in writing that theyd accept it, just told me a return label had been sent. So after 1) they made a mistake with my order, 2) I had to press them to reply to my message, 3) they wanted evidence of the issue, 4) now they want me to go to the post office at the last minute without assurance that they will even accept this exchange, I gave up. Why did they require pictures of measurements if they were just going to make me send it back anyway and could measure it themselves? The last time an online company sent me the wrong clothing item, they said just to keep it or give it to charity and they sent me a new one with no hassle. Its unfortunate because I started out eager to make this right because I like the style and wanted it to work out so I could order more from them. Instead, I felt like they wanted to make it as difficult as possible for me to help them correct their mistake. Not nice. I love supporting small businesses and thats part of why I ordered from them in the first place, but I dont like it when small businesses treat you worse than a big box store would.

Karen Rudd

Darn Good Yarn has pretty much become one of my favorite small businesses with a real heart and conscience that I love to purchase from. For me, its a wee bit of a trip on the imaginary happy train in the best possible ways of genuinely feeling good about what Im getting and trying to support. I love the variety of skirts that are offered. I love the selection of different lengths available. I love the usuage of more natural based fibers versus synthetic. I love that this company is trying to network and provide better sustainability and decent work to women in India and Pakistan. Its an even bigger plus that its recycled/reclaimed remnants of material. The uniqueness of each skirt to me is a kind of art masterpiece. Every length of skirt, every particular material (silk, cotton, satin) tends to be flattering to most if not all body types. All the ones I have received have been relatively durable. Most if not all requests I have ever made has been answered and fulfilled. They have pretty much become a bit of my "go to" treat for myself. These skirts are really easy to dress up or dress down. I personally tend to wear them more casually. Theyre super comfortable. Like most things, in order to get the most use and longevity, proper care and handling goes a long way. This is where I suggest knowing to wash in cold and like colors, add a capful of white vinegar, etc... I have always received more compliments and inquiries from people out and about as to where I got my skirts from. Its a purchase that makes me feel good all the way around in terms of how the product comes together and what it supports. Its a real craft and art. Its a good way to add a bit of exotic style to any persons wardrobe. I would highly recommend any of their skirts. If you might be someone who is more fixed on the "exact as pictured" type of purchase, I would recommend the route of ordering from the cotton skirts. Those are pretty straightforward. In the event you may be more adventurous the silk blend saris are fun as theres always a bit of a surprise because you dont know exactly how it will look until it arrives. They are constructed and well made. I will without question be making future purchases from Darn Good Yarn. Theyre my kind of business that makes me feel good to purchase from. ❤️

Nancy Whiting

On Sept 22, I placed an order. It arrived on Sept 27, and I discovered that I had ordered the wrong thing, so I submitted an exchange request via the websites customer service page. Hi Nancy Whiting! We have recieved your request and you can expect to hear back from one of our customer service specialists within 48 hours. I quickly received (the correct spelling, by the way) the above confirmation--AND HAVE YET TO HEAR BACK FROM CUSTOMER SERVICE. THIS IS OCTOBER 10th--DAMNED NEAR TWO WEEKS--not the 48 hours they promised--I have been TRYING to get Darn Good Yarn customer service to respond. I have messaged through the message link of their website--TWICE. No response. IVE posted on their FB page--3 times--gotten promises to turn my request over to customer service. NO RESPONSE. I spent $71 dollars and have in my possession SKIRTS THAT I CANNOT USE. Yes, it is my error--BUT HOW THE HELL AM I SUPPOSED TO EXCHANGE THEM IF THEIR CUSTOMER SERVICE DOESNT RESPOND? Right now, Im out $71.00 and have skirts I cannot use. THIS IS A PISS-POOR WAY TO KEEP CUSTOMERS.

Cecilia Rogers

Im adding an update. While not actually receiving any contact from them until today. The product was received by the person I purchased it for and she absolutely loves the yarn bowl. So, despite the not best communication from the company, Ill change my rating from a 2 to a 4. I understand being a small company, having owned and operated one myself, but we were also able to keep up with customer communications. So far, Im not thrilled. Placed an order Dec 16th and thought everything was good to go. Checked the status, because I noticed I hadnt heard about the shipping... still waiting to be filled. If something is going to take longer than normal, I would love a heads up. No grand apologies or anything like that, just a "Hey this might take a while, were having issues." Ive emailed twice and still no one has responded. Not cool. Simple customer service seems to have fallen by the way side these days. I will edit once I have heard from the company about my order.

Jessica Gleason

I subscribed to their Yarn of the Month Club in December 2016. By February 2017 I had yet to receive a monthly shipment so I contacted the company and was told they were running behind but I should receive something soon. By the end of February I finally received my January subscription box except there was no box to be found like the beautiful pictures on their site. I had a skein of yarn tossed in a plastic shipping bag. The yarn although colorful, had a terrible odor. At some point in March I received Februarys box in an actual box this time. The yarn was nothing to speak of and my special addition was 4 tiny buttons I could buy at walmart. I posted a review on their site about my frustration with delays and lack of customer service and it "mysteriously disappeared" and when I contacted them about it, they couldnt give me a straight answer. So I am posting my review here since they apparently delete any negative feedback off their site.