Rochester Text Book Exchange
| Category: | Book Store |
| Address: | 2995 W Henrietta Rd, Rochester, NY 14623, USA |
| Phone: | +1 585-427-0740 |
| Site: | rochesterbooks.com |
| Rating: | 2.5 |
| Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–4PM Closed |
Location
Photos 1
Reviews 18
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Daniel Mingo
They cannot be connected via phone, which is more than just an inconvenience, it is just ridiculous. The automated message tell you. you must come in. When you arrive they are rude and slightly condescending. I watched a kid get told how much they were going to give him for his text books and he was shocked and just walked out. They make money off books so I understand the need to be shrewd but this place overall is just a place I will avoid. I need to buy a book for class tonight and would rather drive to my college and pay more money than go to this place which is considerably closer to my work.
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Cameron Spite
Having read negative reviews, I was surprised by the fairness and efficiency of the staff. They gave me a good deal on buyback, not extraordinary but very satisfactory. I would recommend this to anyone wishing to sell textbooks, though I did not look to purchase anything. As for matching prices, one of my books had a trade-in value of 37.52 on Amazon (in return for an Amazon gift card). The person assisting me gave me 35 cash. Not sure what others experienced, but thats the best deal I could get.
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A Private User
WILL NOT BEAT COMPETITORS BUYBACK PRICES, even though the website clearly states that is the number 1 reason to sell back to them & the clerk said so. They should update their website as to not make promises they cannot keep. So far 2/2 reviews have shown that they have questionable business practices & rely on deceit to get new customers. The customer service was decent, which is why I didnt give them 1 star. Sell your books online or elsewhere if you want more money for them.
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Elle Ray
After reading every ones review, I have to agree. Theres a girl (white) in my math class who returned the same online class code and got $40 dollars for it and gave me (black) $15. I have to agree, there attitudes are awful and I rather died from hoarding all of my old textbooks until they suffocate me, rather than give it to them. From now on I rather order it from Amazon, or pay full price!
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I Geena Cruz
They are always so professional and never let me down!!!! My books are always in great shape and affordable I am so thankful for Rochester Textbook :) I can pick up my books that same day instead of having to wait for them to come in the mail ...even with Amazon prime if I want to get started on my work I am able because it available 90% of the time they have my books. Thank you!!!!
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Jon Bray
They have a decent selection, but theyre almost as expensive as the college book store. The staff is not very friendly; and dont even think about calling to see if they have a book before hand, their phone goes straight to an answering machine saying their staff is busy. This has been the case for over a year. Save yourself the hassle and order your books online.
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seancilano8
Great way to save money on school. Was very busy but they had amazing customer service, helped me find everything on my list. They buy books back at fair market value, anyone who says "they will rip you off" has no clue what theyre talking about. Forget renting, forget your college bookstore, this really is the best local option.
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Review Person
It sucks that i cant even give them less than 1 star. Dont even think about going to the store. Cant even speak to anyone on the phone. Instead of me writing the entire story, bottom line...These people will rip you off. Looks like couple of positive reviews are by them. DO NOT GO TO THEM AND SPREAD THE WORD...
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Biff19632
Place is a duuuump. Guy wanted to give me 20 bucks for 5 of my books, once I laughed and walked, he kept upping the bid for one of my books. Arrogant to say the least. As crazy as it sounds, Id rather get less and give them back to my school than give them to this guy. Sell them yourselves on Craigslist or eBay.
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Mina Mohamed
OMG if you wanna get ripped off go to this place right here! I went because my schools buyback program was over so I went to these guys who gave me $6 for 4 books!!!! the books costed me over $300 and I got $6 back??? My school even gives me more money than that! RUN dont walk away from this place!!
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Luke McElwain
Terrible experience. The guy was a complete jerk who tried short changing us by over 100$. He wouldnt even budge one dollar and basically told us to leave. If you want top dollar, just tell your books. Dont go to this Joke of a store. You look embarrassing offering me 15$ for a 200$ book.
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Ken Mohrman
I always buy my books there. There are a bunch of negative comments (my favorite was the one about how they are racist) I go there to support the local business. Prices are fair and they do best amazons prices. Very messy in the store.
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Kyle Rook
For of all before I get into it, the guy when I walked in was so rude to us. I bought a book for college for 235$ and he only wanted to pay 15$ for it. This place was so bad! Dont go here, its a rip off!
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Sarah Huber
If you want to sell your book go to Amazon. If you want to buy a book go to Amazon. When Rochester Textbook wants to price your book they go to Amazon. Go to the source A M A Z O N !!!
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Stephanie Minute
The people there do sometimes have a slight attitude, but they are working in complete chaos of books everywhere. No one would be too thrilled to be there.
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Ari Stroud Stroud
I dont have any complaints. I saved $300 on books. The store was super busy, but they were quick considering everything. They even stayed open late.
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TheScreamingReviewer
The employees are very rude and condescending and the store is a mess
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Joseph Davis
Total rip off! Offered me 20$ for 200$ book. Guys a scam artist