Champs Sports

Reviews 3

JO

Joe Hoang

Very very bad experience at this location. On June 2 of 2014 I placed a order on a pair of shoes that they didnt have my size available in the store. I was told that it would take about 5 to 7 business days to arrive. Today June 11th, I called to see if they had come in yet. The employee simply responded with that she hadnt seen any orders come in today. Told me that they would call me when my order arrives. Then immediately hung up on me. She didnt even asked for my name or how many days it had been. So how is it possible that she can tell me they werent in yet. So I proceeded to call customer service to find further details. I gave them all the information requested and they told me that it was delivered on Saturday June 7th. They then put me on hold to call the store to see where my shoes were. I was on hold for about 10 mins when the representative then told me that they couldnt find them in the store. She stated that it was possible that my order could have been delivered to Foot Locker. She told me that she would try to get in touch with Foot Locker if they had received my order. She also told me that in the meantime, I could go into the store and either get a refund or have them re-order them. I took her suggestion and went to the store. At the store, I asked them if they had located my shoes. The girl that I spoke to on the phone with my initial call was the one who was servicing me. She asked me for my name, then proceeded to head to the back of the store. She came back out with my shoes. I was told that they got mixed up with the "outgoing" shipment. Needless to say, I was very disappointed with the explanation and handling of my query to begin with. I totally felt lack of professionally in the matter in which it was handle by this individual. Zero stars from me and would not recommend this location.

ME

Melissa Robinson

Everybody that worked there was nice, besides the one girl that works there with black hair and tattoos on her arm. She was rude, and her customer service was horrible. I believe her name was Angie. I asked to see a shoe in my size, and she completely ignored me. It took four times of me asking her for her to not still ignoring me. And when she rang me up she was completely rude. I believe that they should get rid of her before they get more complaints.

CA

Carmen Russo

Lady was extremely rude said she was the manger and didnt even want to him me extange pants I got less than a week ago. Will not go back. Dont go here