Pep Boys Auto Parts & Service

Reviews 3

ST

Steven Michael

If you bring you car here, make sure you walk in with your hands over your head, because youre about to be robbed.. Brought my wifes 2005 Grand Caravan here with an engine noise. They happily took my car and called me a while later saying it was the alternator. He tells me the price of the alternator is $285 and the labor is about $130 to put it in. I ask why the alternator is so expensive - he tells me he has no idea. I say again - what is so magical about this alternator, I would have expected it to be about half that. He says he has no idea and that it doesnt make any sense to him either. Before going to pick the car up I look on their website and the alternator is $185, so when I get to the counter I bring this up. He says, "yeah, thats over there (pointing to the parts counter), not over here". Knowing full well that repair facilities charge the list price for parts and get them at a discount, this makes no sense to me. He states that it comes with a different warranty. What does it come with from the parts department, I ask. Limited lifetime warranty he says. So how do you do better than that, I ask. Well we offer a warranty on the labor too, he says. After pointing out that spending $100 for a four month warranty on labor that would only cost $130 is a complete ripoff and that he was clearly lying when he said he had no idea why the price of the part was so high, we get the parts manager involved because the service manager was not there. She was very nice and completely understood the aggravation and after a phone call to the service manager we got the price adjusted to the normal list price. He gives me the total and its over $400. I ask how that can be since the part was $185 and the labor was $130. He says, oh theres a $89 diagnostic fee. I complained more. This was not some sort of computer diagnosis or tracking down an elusive electrical problem - this probably took the tech two minutes to locate the noise. I explained they had no right to charge a diagnostic since they never informed me there would be a charge and since they were doing the repair work. They were selling me the job. If I took their diagnosis and then replaced the alternator myself I would understand. He kept stating that it was company policy and that he couldnt do anything about it and would not let me take my car if I didnt pay it. At any normal mechanical repair shop this job would have cost a little over $300 - no extra $100 markup over list price and no extra sneak it in at the end $90 diagnostic. They are ripoff artists plain and simple and most people would have probably forked over $550 bucks without even realizing they were being had. (Not to mention having to pull into a grocery store parking lot on the way home to pull a fuse because the DVD player wouldnt stop blinking and making noise. The DVD player did have a problem before but it didnt blink and would stop making the noise if you turned it on. Now the only way to make it stop was to pull the fuse that also kills the interior lights and door locks - thanks. I sure as hell wasnt bringing it back to THEM to figure out how they made it worse. I will have professionals take it from here.)

CH

Christopher Valenze

Ill start by saying that I always try to avoid 1-star reviews whenever possible, but I make exceptions for truly awful experiences. The short version: Overall, I went in for what was supposed to be an easy in-and-out 1-hour experience, but took two hours. My privacy was also invaded during the service. I will not be returning here again. The long version: I came in mid-January for an oil change, and was treated like the most valued customer there was. I was in and out in an hour tops, and the staff was excellent. However, that staff was seemingly replaced and the overall quality was absolutely demolished. I scheduled an appointment yesterday for an oil change for today at 10:00AM [12 July 2017]. I arrived at 10:00 sharp, and got in line at the service desk. There was one person ahead of me, and a moment later, two more people came in after me. The two people who came in after me were helped before me, almost immediately after the first person was done. I noticed three service staff wandering around with nothing going on for the 25 minutes I waited for my appointment. I was finally called up and I mentioned I had an appt. for 10:00. This almost surprised the staff member, Kursheed (Spelling?) at the desk, as he had no idea of the appointments existence, or what the appt. was for. I told him I had scheduled my car to have an oil change done using high-mileage oil and a cheap-but-not-garbage oil filter. He then proceeded to spend the better part of 10 minutes trying to sell me on more services than I asked for. I repeatedly said I would only like the oil change during this. Once that was finally settled, I was then signed up for the rewards program without being asked, my knowledge, or my consent. I was told it would take about 45 to 50 minutes to complete from that time. (About 10:45) I sat in the waiting area, and waited...and waited...and waited...all for about 1 hour and 30 minutes. While getting my receipt and report of the service, the service member literally stopped what he was doing to watch the TV for about 30 seconds, completely blowing me off. When I finally got back in my car and drove home, I got ready to go back out for more errands, only to notice later in the day that while nothing was taken, all of the items in my center console and glove compartment seemed to be rummaged in, as nothing was in the order I left it in. I will never in my life recommend this location for any service again, until the current service staff is replaced with better members.

RA

Randolph Smith

Now I know why there are a lot of 1 star reviews about this place. It used to be top notch. Please bring back Ciro! In the last year the service and quality work has taken a nose dive. I took my 2003 Santa Fe in for a check on my air conditioner and mentioned it had not been working since last summer and while it was probably the compressor I wanted to be sure. As it is a second car and is old with high milage I told the service person at the desk to call me before they did any work so I could OK the cost. Never received a call until after 4:00 PM when they told me it was a leaking compressor and said it would cost $750 to replace. I mentioned I told the desk person that morning that I would not replacing that. When I picked up the car that afternoon they hit me for a $58.00 diagnostic charge. I mentioned I was supposed to get a call before any work was done, and they said the work had to be done to see what was wrong. That got me slightly ticked off but I understood that it could be considered a communications breakdown and I bit the bullet and paid them. The next day I went out in the morning and went to use the defrosters to cut the condensation on the windshield and the blower motor did not work on any speed. It was working the morning before when I originally took it in as I used it for the same reason. They said to bring it in and they would look at it, and they had it for a couple of hours and calld me to say they had to run an electronic diagnosis and it was a grounding problem. I mentioned it was working when it went in but was not working when it came out. They just said they were not responsible and that they never touched the blower motor. They also tried to hit me up for another $45.00 for the electronic diagnostic! Two day later when I finally got a hold of the elusive manager, he told me thay had to touch the blower motor to see if the compressor was good (conflicting stories) but that it was running when it left the shop and they were not going to replace it with a new one. When I told him I was going to give them a low rating on the website, he started screaming I could not threaten him like that and hung up. I think his name was Dick . . . no check that, not his name . . . just what he is.