Jules Vision Center

Reviews 11

BR

Brenda Robinson

I have visited this store twice, whereby I have had an exam, and bought a pair of Michael Kors frames on my first visit, btw I am still receiving compliments on them. So happily I returned to this store on July 2013, for my second pair of glasses. I chose a pair of Caviar rimless glasses (beautiful), to my cost of $350.00 for frames only, my exam and lenses were paid by my insurance. To my dismay on 11/2013, I return to the store due to my glasses had broken while putting them on. At the store I learned where the screws were located is where the lenses were cracked. When I first presented the glasses to the store personnel she in turn took them to who I presume was the store manager, and both laughed and shook their heads. On March 2014, the nose piece fell apart!!! I took them again, and when I picked them up a week later, on my receipt was written "*last time". I stated: "I paid $350.00 for these glasses, and I havent had them a year yet. Yesterday, March 7, 2014, I went to put on my "special" glasses only to find that they are cracked around the screw again. I will get prayed up for I will be taking them back to them tomorrow. I feel that if they knew the glasses were faulty they shouldnt have sold them. And to tell you the truth I would not even go back to the store, if wasnt for the fact that I cant get new glasses before August 2014, I just want a pair of glasses that dont break every time I wear them, like my Michael Kors. I am going to try Jules Vision headquarters, if this problem isnt resolved then I will go to Better Business Bureau or Attorney Generals office.

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JE

jennifer lupien

I dont normally write reviews but felt compelled to write this one! I have been coming here for 15+ years and the customer service keeps getting worse and worse. Dr. Collins is great but whoever his colleague is, not so much. She greeted me with an attitude and continued to do so through out the exam. Not to mention they lost all of my records from years past? How does that happen? I proceeded to look at glasses and did not get much help from the staff, like I have in years past. I finally picked a designer frame and ordered it. Today I went to go pick them up and was handed the frames with the wrong lenses and the some kind of smeared substance on them and along with some crappy little case. As someone who has had many different designer frames in the past, they come with there own case not the crappy Jules vision plastic case. I have had so many issues with them and not one manager has said a word...No one has been helpful and after this experience I will not be back and would not recommend them to anyone!

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melody garrido

I cant speak more highly of this establishment. The staff is friendly patient and helpful when it comes to choosing frames and contact lenses. My entire family actually looks forward to coming here because Dr. Collins actually makes it a pleasant and fun experience. The fact that he loves what he does is so refreshing and you will never get treated like a number. He takes his time with each patient and describes everything he is doing. If you grew up in the 80s you will probably remember Bob Rosss painting show, well Dr. Collins is the Bob Ross of Optometry! He is a kind soul and has a great staff to compliment what he stands for. I recommend this place to everyone!

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JU

Julia Hansen

Called this afternoon to make appointments for me and my daughter, was put on hold. After my phone showed Id been on hold for 5 minutes 22 seconds, I hung up and called back. This time the woman who answers the phone said hello, then asked how could she help me. I asked to make two appointments. I was put on hold. After 53 seconds, I was disconnected. This is my first experience and contact with them, needless to say I wont be calling back a third time trying to make an appointment for me and my daughter.

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A

A Private User

Dr. Collins is very intelligent, astute and established. He describes exactly what he is doing, why he is doing it, and if he sees anything remarkable (good or bad) will explain it to you and comment on the condition in great detail. Being an inquisitive person, who likes to know whats going on with their body, this was a welcoming surprise and I will not hesitate to go back or recommend to anyone.

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JE

JESSICA WILD-LINARES

Dr.Collins is one of a kind, such a great experience with him today, very thorough and explains everything so well, even taking the time to really talk to my daughter not just to me like some might. Highly recommend. And the staff was wonderful and full of patience as we tried almost everything in the cases. Will definitely be our family eye doctor from now on!

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natasha altenor

Very nice and informative. Good experience for me and my son.

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shayla pizzo

Best selection of frames around!

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ST

Stephanie Brew

Just terrible.

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DE

Denise murphy

good buisness

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OL

Oleg Rzevsky

Thanks

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