The UPS Store

Category:	Shipping and Mailing Service
Address:	4940 Merrick Rd, Massapequa Park, NY 11762, USA
Phone:	+1 516-799-4300
Site:	theupsstorelocal.com
Rating:	3.9
Working:	8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 9AM–5PM Closed

Location

Photos 8

Reviews 6

Angela Sutphen

Terrible experience... I walked into the store to send $75.00 worth of perishable food to Albion Correctional Facility. I usually buy a box and put the substantial amount of food into it and fill out my own slip with my address being the return address... Any professional shipper knows my name and address has to be on it in order for the prisoner to receive their package. I filled out the paperwork with my name and address on the form as the sender expecting what I write to be put on the package..This store clerk said she would package it and I told her it was going to a jail and she said she knew how to package it... Well, she put my name and the stores address on the package... so the jail refused to let her have the perishable food and sent it back to my house (the prisoner gave the facility our address).. It took a week to come back and $75.00 worth of food went bad... I went back to the store and asked for the money to replace the food and also to resend the package... The owner told me to go buy the food and she would refund the money with the receipt and send out the new package... I was happy... My husband and I lost our business and are having a hard time paying our bills... I went shopping and replaced the food, went to the store to send it and get my refund... the girl who packed it said that the owner was not in but would call me... I made sure she filled out the shipping label right... She said the owner would call me about the refund... The next day the owner called me and told me she said I told her it was only $50.00 (which I NEVER said)... but she was going to be nice and give me a $75.00 store credit... I was furious...I dont want a store credit at the UPS store... I will never use store credit... I need the money for my bills... She didnt care and said thats all she is doing and hung up... I AM FURIOUS! I want my money back....

Devin Ganness

As i didnt have time, i paid for them to package my wheels and tires to have them shipped off. I took pictures of the wheels and tires before they were shipped for documented evidence of their condition and i also looked over them in detail before leaving the store. Between the wheels being there on Saturday around noon until they were shipped on Monday they managed to drop two wheels onto the face and cause damage. I called and spoke to the store owner who refused to give me a refund for packaging. Theyre an irresponsible group of people who dont take ownership of their mistakes. Ive been to alot of UPS stores and this is by far the worst experience Ive had. In response to what the owner wrote. I clearly stated that there was no damage to the packaging, therefore, your associate dropped two wheels, not the tires, on its face prior to packing them. I have pictures of the wheels as they are when i left your store with all 4 wheels in perfect condition. With these pictures depicting no damage to the wheels and the recipient received the wheels damaged with no damage to the packing material its a clear picture that your store is responsible because they were mishandled between the time of me leaving your store and you packing them for shipment. I would never request a refund if there was damage to the packing material because it would be obvious that you guys did your job and it was damaged in transit.

William Dambra

I have been doing business with this store for over 12 years. I have used them for shipping, packaging, printing, and I have a mailbox there. I receive mail and packages there almost everyday. I found them to be professional and friendly. I rely on them to get my mail and packages in and out in a timely fashion and because of the outstanding job they do, I am a loyal customer. I say bring you your business here and you will be very satisfied.

Dennis Conroy

I gotta tell ya....There is no better service than the Ups store in Massapequa Park. I am always on the go and No matter when I call if I need something even as far as checking my box for mail it is done within minutes. If I forget something in my travels they take care of it. I cant thank the staff and Maria enough. Thanks for giving me the peace of mind. We all need a UPS store like this one! Thank You All!!! DC 114

luke dieser

I have never had an issue with this store. whether it be sending or receiving a package. The staff here is always more than helpful and polite. They show they want my business and do everything in their power to make me happy before I walk out the door. Always looking to save me a dollar here or their on special packaging that is more appropriate for a shipment. Thank you for being so awesome!

Doug O

Top notch service! We have a mailbox with them, receive multiple packages every week, and ship almost daily. One of our favorite vendors!!