Helen of Troy Bras

Reviews 3

MI

Michelle DeStefano

I would not do business with this company unless you like paying for goods youll never receive, being lied to and not getting your money back from them without a fight! In April 3rd I went to Helen of Troy and was fitted for 2 bras by Bonnie. Bonnie was very helpful. She told me they didnt carry my size in stock and had to order it and it was coming from England. I was disappointed but needed a good fitting bra. She said it would take 2wks. After 2wks and not hearing anything I decided to stop in. I was told they were expecting a delivery that week but didnt know if my order was in the shipment and they would call me when I comes in. On May 4th after 2 more weeks of not hearing anything I called. I was told that my order still hadnt come in and that she would have the manager call me. She also took my email address. On May 6th the manager Jessica emailed me and said that they had an issue with the supplier and that they were expecting my bras to come in May 10th. After a few email exchanges with her with very little apology or sympathy I had enough and said I just wanted a refund and that I was taking my business somewhere else. That was May 9th. May 10th Jessica emailed me and said they were refunding me. On May 16th I email her asking when I could expect the refund in my account. Jessica emailed back the same day and said it was processed on the 10th and it takes 5-8 business days for the refund to show in my account. On May 24 I emailed Jessica questioning were my refund was. I did not hear back from her so I called on May 26th bc I still had no refund. The girl on the phone said it was processed on the 16th and it takes a few days. I said yes but not 2 weeks. I said I wanted to speak with Jessica. She said she would have her call me. I did not not hear back from Jessica so I emailed her again on the 30th asking why I still had no refund. She emailed and left me a message saying the refund was processed on the 12th and that she had sent me an email with the confirmation. I never received a confirmation email. I called and left her a message explaining how upset I was. I then decided to just go to the store. When I got to the store I asked for Jessica they said shes not in. I said Id like to speak with another manager. I was told its just the 4 of them and Jessica was the only manager. I said ok Id like to speak to the owner and was told Jessica is the owner! After hearing that I was extremely angry that this is how Ive been treated by the owner! I said I wanted to speak with her on the phone right then. They called Jessica and again she lied and said the refund was processed, this time on the 13th and she claimed she sent me the confirmation on Friday May 26th. I asked her to resend it while I was on the phone. I waited in the store for 15mins and still had not received the email. I asked her to take a photo of the confirmation and text it to me. She said at that time she couldnt but that shed try sending it from a different email address. I ended up having to leave the store with no email confirmation and no refund because I was on a time schedule. As soon as I got home that night, still May 30th, I called my bank and disputed the charges. They are crediting my account for the charge and will be going after her for the money. Almost 2 months this went on and Im now very glad I will not have to deal with this store ever again! Michelle DeStefano, LMT

FR

Francine Pecoraro

Helen of Troy Bras, Massapequa - BIG thumbs down. (They are also a member of Long Island Loyalty). This is a local store that I will never again shop at whether it be in store or online. I placed an order on July 7th through their website and the order was confirmed by them on July 7th via email, stating order was in process and I would be notified when it ships. My credit card was charged 2 days later on July 9th for the order totaling a little over $90. On July 17th I still had not received the order nor any word if it had shipped. I emailed them to find out when my order was being shipped. They responded TWO DAYS LATER, July 20th advising that my order was expected to ship the next day, July 21st with an expected delivery within 1 – 2 business days. On Wednesday July 26th I visited the store since my order STILL had not arrived and I was told it had been delivered the day before - Tuesday, July 25th. I did not receive the package. I agreed to give it one more day. I called the store again on Friday July 28th and spoke with Jessica since as of the 28th I STILL had not received my order. Jessica advised that my order had been delivered and was going to place a trace on the shipment to see where it was. (I came to find out a few days later that Jessica is the owner of the store.) I sent an email to them Sunday morning advising them that that as of July 30th, I still have NOT received my order. I told them that I don’t care whether the order was shipped or not, or where or if it was delivered. I want the order cancelled and a credit issued back to my credit card. As of Monday afternoon, July 31st I have not received a reply to my email. I called the store explaining the situation AGAIN and told them I want the order cancelled and a credit issued back to my card. The girl I spoke with told me that only the manager can handle that, she stepped out and is expected back within the hour and she will have manager call me. TWO HOURS later, no call from the manager. I call again, only to be told she left, but she did get my message and will call me. At 6:00 pm on Monday.....manager (whos name is Jessica...owner?), has still not returned my call. I left ANOTHER message that I would like to hear from Jessica by 7:00 pm tonight. FINALLY a response to my email (and repeated phone calls?) requesting a refund. Refund has been issued. No explanation. No apology. Nothing. Just notice that a refund was issued. I apologize for being long winded here, but Im sorry, this is absolutely not the correct way for the owner of a local store looking for local business to have handled this situation. P.S. - Thursday afternoon I went online, found the exact same items through another site that I had ordered from Helen of Troy (and never received) and for less money. I ordered them from the other site on Thursday, they shipped on Friday, I received them Saturday, and I saved $26 in the process.

CR

Cristan Tornabene

I could write pages about how much I love Helen Of Troy Bras ... and I will! So if you just want a summary up front, here it is: I had a great experience at Helen Of Troy Bras. I purchased two great fitting bras (in hard to find sizes!) for less than $70. The staff was helpful, friendly, and very professional. I am certainly a happy customer :) And for the long version: I was constantly unhappy with my bras and totally confused by bra sizes. I knew for sure that I was wearing the wrong size but I didnt know which was right. I saw that the Curvy Kate brand carried a wide range of sizes so I wanted to try some of their bras but I was reluctant to order them online without trying on. Thankfully Curvy Kate provided a link for local retailers and I was shocked to find a store so close to my home, so I rushed to the mall to check out Helen of Troy. The ladies at Helen Of Troy at Sunrise Mall in Massapequa were helpful and accommodating before I even set foot in the store -- I called to check their hours and find the exact location in the mall and they provided precise information. Once I got to the store, Jessica and Forever fitted me (at my request) and brought me several bras in different brands and styles. I was impressed because they really knew all the details about their bras in terms of sizes, shapes, materials, available colors, and they also let me know which bras were customers favorites. Although I initially came in looking for a Curvy Kate bra, I ended up liking some styles from Parfait. The Curvy Kate bras were very pretty but I thought that the Parfait styles were more practical. Aside from the variety of beautiful bras in hard to find sizes, I really appreciated that Jessica and Forever brought me bras that matched my requests without forcing me to purchase something that I didnt like, unlike many of my experiences at other lingerie retailers. Another bonus -- during checkout, Jessica informed me of a current promotion and gave me a 20% discount for participating. I will definitely be shopping there again!