Northstar Mitsubishi

Reviews 3

GI

Giscard Bourgeois

Absolutely the worst car buying experience Ive ever had. Knew which car I wanted. Went to the dealership. Sales person (refereed to here as Dumb D), showed me the car. Was more interested in making small talk and could not answer many questions about the car or the buying process. Assured me I would get the internet price for the car and that there are no added fees (besides the usual registration etc fees) and that I could use my own financing to get the internet price. Go inside to finalize the sale. Immediately with the internet pricing they add on an extended warranty to the car that costs $2000 and I must get this to get the internet pricing. Later on I find out that this "extended warranty" is a NIADA certified protection and must be included with NIADA used car sales and there is really no purchasing this protection. This was emphasized by the fact that on the invoice this does not show up as an additional charge but is included in the price of the car. The "extended warranty" brings the total cost close to what I expected to pay for the car before taxes so I proceed with the sale. Next the finance guy comes out and says that they cannot give me the car at that price with my own financing and that they will have to add in an additional $200-$400 if I do not finance with them. They promise to match my financing rate, so again I proceed with the sale they do get me the same rate. By this time Im noticing the finance guy is getting very arrogant with his attitude. I tell them I can pick up the car next Sunday. The finance guy says I need to pick it up tomorrow and that that he will get me a half a point (.5%) reduction in my interest rate. I agree to make the sacrifice to come in the next day. Make it clear that I will be transferring my plates. Go in the next day to pick up car. The arrogant finance guy gives us a hard time because we ask lot of questions and refuse to electronically sign papers before seeing what the papers entail. Finally see the financed interest rate and it is not a half point lower as promised but only .1%. The arrogant finance guy says he promised to TRY to get .5%. I know he is lying because the previous day the manager said to match my own financing rate is hard, so there was no way he could have gotten .5% lower rate, he just wanted the car off his lot. Finance guy keeps trying to get us to purchase and extended warranty (in addition to the NIADA warranty). At this point I have no more tolerance for his foolishness because he thinks Im dumb (the car is still under the manufacturers warranty). Now despite walking into the dealership with my plates that needed to be transferred, and sitting right opposite him, he gave the dumb car sales man new plates to put on the car. The Dumb D puts the plates on the car despite him commenting and holding the plates to the transferred when we had first walked in. I asked Dumb D if I will be getting a refund for the cost of the new plates since they had apparently included that in the total invoice. At this point because Dumb D doesnt have an answer to anything, he begins to sweat and stutter. He takes the wrong plates back in and come out and tells us that I need to come back Wednesday to change the temporary registration sticker because they were out and they had to use one form another dealership. At this point Im so annoyed because they make me come back the next day to pick up the car and they dont have the correct registration sticker, and now I have to come back in two days to get the correct one. When asked about it, they have no response. I go back on Wednesday and they still did not have the correct temporary registration and end up going back on Sunday for a third time. Promised to make a second key for which I would pay. Next day say they cant do it. They lost out on a 2nd car sale and repeat customer because of their deceptive switch and bait, thievery and incompetence.

OS

Oscar Sorto

The customer service from Jennifer was very attentive, but the whole experience that Jon the sales manager created was very lousy and unwelcoming. As a result, I wanted to negotiate a deal that I got from Capital One car loans website and I wanted to check it for myself. However, I wanted to negotiate the numbers that the Capital One pre-approved certificate loan gave me, but Jon the sales manager was reluctant to provide me with any information; instead, he was very derisive and was very unprofessional/arrogant asking me where did I get my information from, when I clearly gave him information from Capital One Pre-approved car loan Certificate. Especially, he was very contemptuous when I asked for my information back once I was thanking him for his service, but instead he left and told the sales man to give me my information back. Lastly, I left and a block away I noticed that they didnt give my pay stubs. I went back and Jon the sales manager as soon as he saw me, he gave me a bigotry stare. Ps. I really wanted to do business and I was ready to buy a car from the establishment since it took me two hours to get there, but Jon the sales manager body language communication, treatment, and price inflation made me not to get a car from Northstar Misubishi. Believe what the other negative comments are saying, they do not honor their prices and more than likely pay individuals to rate Northstar Misubishi with Five stars. Criss Castle thank you for your response. I have decided to move forward with another dealership, but first impressions are forever "philosophy". After, reviewing and doing research, I have concluded that Jon did not take the consideration to finesse his communication that I experienced. "Perhaps" Jon should take lectures with code of conduct or public relationship training for future customers to have a pleasant experience which I did not experienced and customers could give a good word of mouth feedback to the establishment, allowing departments to execute a great business. Additionally, I care enough to be writing in a Monday morning in Martin Luther King day my feedback for other customers to be inform, best wishes to the owner and those that genuinely care for their position to care for the customer to meet their needs to finding a car. Thank you, but the advertisement price was not honor.

TA

Tatiana

Worst customer service ever, we bought a car 2 months ago and they said we will receive registration and title in 2 weeks the latest, 15 days later I called they said the person who sale me the car wasnt there he will call back, never happens, a month later I received a ticket because registration was expired went to this place gave them all the paper work plus the ticket, this lady came and said they will pay the ticket and will see what happens to the registration, after like 20 min someone came and gave our paper to another guy whos name was Jason a manager, well than the lady came out and said they mailed it like two weeks ago that there was probably a problem with the mail that they will not take care of the ticket because it was the mail problem not theres, than gave is a copy of the registration, than we went to this Jason guy office to st out paper he said to wait because he was on the phone after 10 min he was still laughing and saying to wait than my husband couldnt wait any longer went in there took the papers and the guy said I told you to wait, my husband got really mad because this guy was so unrespectfull and unhelpful to be a manager we just need it to pick up the p ash ers, than 3 days later we received the registration it turns out they just send it that day and a week later we receive the title, I do not recommend this place buy your car. SERIOUSLY BAD CUSTOMER SERVICE They just care about your money the rest is your problem