Universal Auto Plaza Inc

Reviews 6

M

M Duran

STAY AWAY! This place should be closed by the local authorities. Back in may my husband came across an online ad they posted selling a car for 6k. We drove 2 hours from NJ to buy the car cash in hand. When we got there the car we saw online had been downgraded, different rims and tires among other things. STRIKE ONE When they asked if we were planning to finance the car we told Alex the salesman that we saw the online ad and that we wanted to pay the 6k cash: he told us right away that the right price was 9k. My husband and I talked for few minutes and decided to go head since weve been looking for a car for few weeks then and I needed the car the very next day. STRIKE TWO Alex the salesman then took us to their main dealer a few blocks from there and introduced us to Jason. This person was now going to do the financial paperwork for the 3k we needed to pay the full price 9k. Two hours later, no one else in office Jason told us we have been pre approved for 9k. He showed us a hand written list of $6,000 in fees. + the $3,000 we originally needed to pay for the total 9k. STRIKE THREE OMG FROM 3,000 TO 9,000 PLUS THE $6,000 we handed them cash. The car we saw online for $6,000 was now price at a total of $15,000+ What a ripped off!!! What a fraud!!! In a desperate moment my husband accepted, Jason told him that the debt was actually something good since my husband wanted to build his credit score. HUGE MISTAKE! Tired, we headed home with the car. After crossing the Washington Bridge my husband noticed 3 lights went ON including the engine light. The very next day I called Jason and told him about the lights he asked me to bring the car back, so I did. (Two more hours driving in traffic) when I got there Jason wasnt even in the office, so I went back to this place and they sent the car to their mechanics. I waited 6 hours for them to fix the car!! On that very day a new receptionist started working there, among the conversation she had with another salesman GUESS??? THEY WERE TALKING ABOUT HOW CHEAP THEY ADVERTISED THEIR CARS ONLINE IN ORDER TO GET PEOPLE TO COME IN. RIGHT IN FRONT OF ME!!! I DID NOT OPEN MY MOUTH BECAUSE AT THE END OF THE DAY THEY WERE JUST THE EMPLOYEES. She said that her former dealer always added a 20% to the price they advertised online, while the salesman laughing told her that THIS DEALER sometimes add a 40% Well I guess my case was record breaking because the car I went to buy for 6k ended costing 15k + Back to that day, after I waited 6 hours the mechanic told me it was just too much air pressure (and that took them 6hrs to fix? Yeah right!) 61 DAYS LATER: THE car doesnt start at all, I call the dealer and very rude they told me to read the contract if 60 days have pass they are not longer responsible for anything. 9k in debts and with a broken car!!!! The car had to be tow to a mechanic and we had to paid $1280 for the transmission and other things to be fix. As Im writing this the car Is now in the mechanic AGAIN. I only wished I had the time to bring this people to a court, as Im reading other reviews we arent the only one they have been ripped off. I encourage anyone who had have a terrible experience like this to at least file a complaint with the proper authorities. Future buyers please stay away! Do your research and take your time. From this experience I learned 3 things 1. Always buy close to where you live 2. Stay with a budget! If you are only willing to spend 10 thousand then be it, if a salesman is putting pressure or all of the sudden the final price is not what you expected WALK AWAY! 3. TAKE YOUR TIME, SHOP AROUND. If you dont believe me check their prices online and then go in person, YOULL BE SURPRISED! Hope this helped!

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JE

jeremys awesome

SHOPPING FOR A USED ACURA TL AT PARAGON ACURA AND THEY ARE LOUSY TO SAY THE LEAST! MADE AN APPOINTMENT AND CALLED BEFORE I CAME TO FIND OUT IF THE CAR WAS STILL AVAILABLE AND THEY SAID IT WAS. WHEN I GOT THERE, THEY HAD NO ONE WHO WAS AVAILABLE TO HELP ME FOR 30 MINS AND THEY CAR WAS NO WHERE TO BE FOUND! IT LEFT A VERY BAD TASTE IN MY MOUTH FOR THE DEALER IN GENERAL. I SAW THERE WAS A WHITE ACURA TL AT ANOTHER DEALER NEXT DOOR. I GOT MY THINGS AND WENT TO CHECK IT OUT. SURPRISED AT THE SERVICE AND EXPERTISE OF MY SALESMAN CHRIS. HE IS VERY PROFESSIONAL AND PROVIDED A VERY SMOOTH TRANSACTION FOR ME. THE ACURA TL WAS BEAUTIFUL IS A BEAUTIFUL PEARL WHITE, 1 OWNER, VERY CLEAN CAR! I CAN SAY I WILL RECOMMEND THESE GUYS TO ANYONE I KNOW LOOKING FOR A USED CAR. PLUS I FELT MUCH BETTER GIVING MY BUSINESS TO A WAY BETTER SMALL BUSINESS THEN A WASTE OF TIME DEALER LIKE PARAGON. THANKS

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Jeremy Vasquez

Price of vehicle is not as advertise. then there a $2000 certification fee which I had them lowered to $1000 . If I had to do it over I would not buy from universal auto ever . I would not recommend. I only had the car for 2 months and had to buy a new battery fro the car. I bought a used 2013 model with 17000 miles on it . I ask the owner if he can pay for a new battery. He told me he only covers anything under the lemon law . I said ok but I ask him if he can just pay for the battery I thought it was not fare that I had car for 2 month and battery cant hold a charge. Maybe it was my fault . I should have done more research . Had to rent a car $200 battery $150 gas 20 time lost from work 200 and lucky I have aaa. Or that would been other 75.

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AF

Afe Bad

Those dealers have a very stupid and unfair way of asking to robe you or to rip you off ,the prices on the cars that u see online or their page is not real its not even close ,they have a 2000 $ for certification fee and 2000 $ down payment and the price you see on the adds or pages of any Sites its bullshit .if you dont believe me go try it but just dont give the all your information before you make a deal just be smart and close the deal first the the extra 4000$ will show up out of no where .i wouldnt recommend this dealer for any hard working person .terrible very very very bad dealer .

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Ava Horace

Bought a car from here and staff was very friendly and knowledgable. I went in confused on which SUV I wanted and salesperson took the time to explain to me the difference between both vehicles. He was extremely helpful and patient. I also got a great rate! Ive been to many dealerships and ive never experienced this kind of service before. I would definitely recommend Universal to anyone!!

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Nolberto Rojas

This deal is sock I dont recommend people going overther I have car the I buy like 4 day ago and I want to change for the other car and there told me the can do anything .. the fist time the I going overther everything is nice when I bought the car they dont want take my call because they dont want to change the car and the car the have is too much money for they car

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