Signature Auto Group‎

Reviews 4

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Shahriar Rahman

UPDATE!!!!!! Soon after my review was posted, the owner called me on my cell. He was unaware of the scheme of things taking place and wanted to meet me to resolve the issue. It took me a few weeks to go see him, however his reassurance calmed me down. Once Allen and I met, I explained the situation and slowly we came to an agreement to resolve any past discrepancies. Hes a gentleman and handled his responsibilities to Signatures clients properly, appreciate the prompt response and I sent more people to pick up cars from them soon after. I will be doing business with them once again, thanks! First Review: Bought more than 6 cars, leased another 8 from Signature Auto Group in the last year alone.....over all experience with them have been spectacular and their prices were so much better than showroom prices. I have recommended whoever wanted to buy a car to go to them, many friends and family have gotten cars from them happily. Sadly, Signature slowly stopped honoring prices and quotes. I have had two separate cars delivered to me that were supposed to be 36 thousand miles for three years; emails, texts, and voice calls all confirming that it was as promised, when they brought the car, and noticed errors, i was told who its an error in typing and we will edit the lease documents. Waited a few weeks to a month, only to be sent an email pdf of a letter from Signature Auto Group stating they would pay the difference after the end of three years, if i cross my mileage. The principle is my biggest issue here, we also leased a Maserati from this dealer and i had the same lease issue with that car. We wanted to buy tire and rim insurance from Maserati but instead we were advised that it would be cheaper from Signature Auto Group, a few months later when we hit a pot hole and needed that tire insurance to be used, we were left stranded. THERE WAS NO TIRE INSURANCE, the rep said there were some issues they would fix it, but still nothing. I paid 550 dollars out of pocket just for the tires alone, in addition 350 dollars for towing! No one from Signature Auto Group compensated me for that.I have all emails and text logs to prove my attempts and reminders on an almost daily basis. Sadly, im looking to trace those checks now and file a formal complained with the chamber of commerce, bbb and make sure that no future customer who checks google reviews will trust them again. More reviews are coming, so that they dont give the run around to anyone else and you dont have to suffer. The end is what really soured the experience, KEEP AWAY!

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Serega T

Leasing a car should be a pleasant experience due to so many reasons: you getting a new ride, it’s a product that you don’t buy on daily basis, it’s not something that you can exchange next day or the day after (you can if you really want to; and if you ready to spend extra) but in most cases it will be yours for your next lease term agreement. We are all different with different desires and our own vision when it comes to our next car; as our credit histories and personal circumstances. I see the process of buying a car falls under two categories: easy and not to much :)!!! Case number 1: you are perfect – your credit score is above 780, you have a great job, you know what type of car you want to buy, and so on. Case number 2: not too easy – people like me :) where not every single piece of a puzzle is perfect. I knew that I would have obstacles before I started the process. I did not get to Signature Auto Group at the first place, I went to a leasing company where they took my paperwork, and I had to chase them for 6 business days to get an answer and the status of my application. I was extremely frustrated and aggravated at that point, so I called the deal off, and I was passing by Signature Auto Group and decided to go inside to check if they would be able to help me out. I walked in and I have met Yan. It was Wednesday night about 7.40 p.m. They were about to close but Yan invited me to his table. I explained to Yan what has happened, and he told me what we have to do since I was sticking to the same car and the same financial institution. Yan called me next morning around 9.40 a.m. He was on top of every single detail that occurred during the process; he was honest and told everything upfront. I had my VIN number at 4p.m. Thursday. I’m sorry for such a long story but I had to tell it. I have leased 6 cars in my life, and I never had such a pleasant experience. Yan made this process as easy as possible for me, even though he had to do a lot of work himself. He made a complicated process as simple as possible with honesty, dignity, commitment and AMAZING customer service. Those forgotten characteristics that are very rare nowadays but they make someone a true professional!!! Yan, thank you very much for a great experience, and the way you treat your customers!!! We will see you in 36 months.

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Todd Bivona

Let me preface this message to say a few things: 1) I was not paid to write a positive review nor am I with the company (I didnt even know leasing companies existed until I heard from Dan) 2) I work 6-7 days a week, all crazy times, including nights, so getting to see me face-to-face is nearly impossible. I pleasantly surprised at how incredibly accommodating, patient, understanding, respectful and straight forward Daniel was, when he helped me. For a process that stretched over 3 months that involved two other car dealerships, it was Dan at the Signature group who proved to be the easiest to get in touch with via text, e-mail and phone calls, due to my schedule. He had incredible product knowledge and the ability to do what many car dealerships cant: actually offer deals that benefit the consumer, not satisfy their quotas, commission, etc. I strongly, highly recommend the folks at Signature and say you go to Dan S for all your needs. Whether you have a leased or financed vehicle or looking for something new, do it...at the very least, let THEM be your guide through the process and let THEM give you the truth behind the numbers that the dealer is trying to give you and let THEM get you the price you can afford. I have already recommended this company to many friends and overall, the idea of a leasing company. Oh - they had the car delivered to me at my leisure, based on my chaotic schedule. Simple, easy process with everything finished in about 15 minutes. They can deliver it to your house, which I found AMAZING. (Now, Im sure a dealer could do the same but none I went to, did). Just give it a try before, during or even after you talk to sales people at dealerships. Im telling you.

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Martin Ricco

I always hated going to car dealerships and trying to haggle and negotiate with car salesmen and dealership finance managers. It is something that gets me stressed because I dont like playing guessing games with my money and wasting my valuable time. I have a friend that I work with, who Ive known for about 15 years, and he refered me to Allen Khaselev at Signature Auto Group. My friend called Allen and personally introduced me, and the rest is history. I was looking to lease a 2017 BMW X1 xDrive 28i. Allen worked with me from start to finish and got me the car I wanted, with the features that were important to me. There was no guessing games, and no forcefull sales tactics. Everything was super transparent and smooth. Allen was a pleasure to work with and would answer his phone, texts, and emails right away to address any questions or concerns that I had. I didnt even have to step foot outside my house to work on the deal. We did everything through email, phone and text which made the process very convenient. The only times I showed up at his office was to give him my deposit, and to pick up my new car. No sitting in the dealership for 5 hours waiting for your car and signing your life away. Allen beat out every dealer on monthly payment and out of pocket cost. Leasing my 2017 BMW X1 from Signature Auto Group was by far the best car buying experience Ive ever had. If you are looking to lease your dream car, there is only one place you should deal with, and that place is Signature Auto Group! The best of the best, right here in Bay Ridge Brooklyn.

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